On-call Scheduling Software Market by Components (Services and Solutions), Deployments (On-premise and Cloud-based), Applications (Medical Use, Business, and Others), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021-2028

The global on-call scheduling software market size was valued at 1.06 billion in 2020 and is estimated to expand at a substantial CAGR over the forecast period, 2021-2028. The growth of the market is attributed to the increasing level of awareness among the targeted population base and its increasing adoption among verticals of various industries.

On-call scheduling software helps a business to quickly reach out to its staff. This software provides an individual with a support team that is readily available to solve the emerging issues. It consists of various features including an auto-rotation feature that enables a business to manage the resources or staff effectively. This software helps out businesses to combine integrated on-call notifications and real-time shift calendars of their employees along with keeping track of the shifts of employees. Various quotas are set by this software to meet the basic staffing requirements of an employee on the basis of the number of employees, their certifications, their roles, and their skills. It also sends the right message to the right employee at the right time.  One of the major trends that have been observed in this market is Robotic Process Automation (RPA) that helps the customers to get personalized answers regarding their queries. An individual can receive help or desired information in real-time with the usage of RPA.

The COVID-19 pandemic had a significant impact on various industries; however, the pandemic had a positive impact on the on-call scheduling software market. Work-from-home became mandatory for everyone due to the pandemic which is anticipated to encourage the growth of the market with the increasing usage of on-call scheduling software.

Market Trends, Drivers, Restraints, and Opportunities

• Increasing applications of on-call scheduling software across numerous industries is anticipated to propel the market growth over the forecast period.
• The growing trend for work-from-home and rising need for staffing automation along with on-call communication has increased the usage of this software which is anticipated to drive the market.
• Approach of various small & medium enterprises worldwide towards cloud applications in business operations is anticipated to fuel the market expansion.
• Restricted amount of time and lack of availability of skilled workers is a key challenge that can hinder the market growth.
• Lack of availability of data network infrastructure in the organization is a major factor restraining the market expansion.
• Increasing focus on research & development activities and advancement in technology are projected to present key opportunities for the market growth during the forecast period.

Scope of the Report

The report on the global on-call scheduling software market includes an assessment of the market, trends, and segments. Overview and dynamics have also been included in the report.

Market Segment Insights

Services segment is expected to exhibit a high growth

On the basis of components, the on-call scheduling software market is bifurcated into services and solutions. The solutions segment led the market in 2019 and is expected to grow at a considerable rate attributed to the growing adoption of these software solutions by hospitals and organizations helping them to solve critical issues. However, the services segment is expected to exhibit a high growth owing to its ability in creation of on-call schedules and escalation policies for staff of a business.

Cloud-based segment is estimated to expand at a high CAGR

Based on the deployments, the market is divided into on-premise and cloud-based. The on-premise segment dominated the market in 2019 owing to its preference among companies to provide various solutions in managing their data. On the other hand, the cloud-based segment is estimated to expand at a high CAGR attributed to the increasing adoption of the software by various businesses that include real estate, marketing, advertising, and consumer electronics. Numerous features are provided by cloud-based software such as automated scheduling, group scheduling, and multi-location support.

Business segment is estimated to register a high growth

On the basis of applications, the on-call scheduling software market is segmented into medical use, business, and others. The medical use segment led the market in 2019 attributed to wide usage of the software in the medical applications as they enable the healthcare infrastructure to effectively manage difficult clinical work. However, the business segment is estimated to register a high growth owing to the rising need of businesses to provide satisfaction to end-user and improving service quality.

Asia Pacific market is expected to exhibit a rapid growth

In terms of regions, the market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa.

North America held a key share of the market in 2019 owing to the presence of major vendors in the region. These vendors are in continuous try to enhance employee productivity, reduce cost, and improve the efficiency of the business process. On the other hand, Asia Pacific market is expected to exhibit a rapid growth attributed to the increasing adoption of digitalization by business organizations.

Segments

Segments Covered in the Report

The global on-call scheduling software market has been segmented on the basis of

Components

• Services
• Solutions

Deployments

• On-premise
• Cloud-based

Applications

• Medical Use
• Business
• Others

Regions

• Asia Pacific
• North America
• Latin America
• Europe
• Middle East & Africa

Key Players

• Spok, Inc.
• Adjuvant Technologies, LLC
• Central Logic Inc.
• Ambs Call Center
• Everbridge, Inc.
• Lightning Bolt Solutions
• Kronos Incorporated
• MDsyncNET
• ServiceNow, Inc.
• OpenTempo
• Shift Administrators LLC
• 1Call Division of AMTELCO

Competitive Landscape

Key players competing in the global on-call scheduling software market are Spok, Inc.; Adjuvant Technologies, LLC; Central Logic Inc.; Ambs Call Center; Everbridge, Inc.; Lightning Bolt Solutions; Kronos Incorporated; MDsyncNET; ServiceNow, Inc.; OpenTempo; Shift Administrators LLC; and 1Call Division of AMTELCO. Many of these players have adopted business strategies such as innovations in new products, acquisitions, mergers partnerships, and alliances in order to increase their operation expansion, consumer base, and market position globally.