Patient Relationship Management Software Market

Patient Relationship Management Software Market by Delivery (Web & Cloud-based and On-premise), Usage (Smartphones, PC, and Laptops), End-users (Healthcare Providers and Healthcare Payers), Applications (Diseases Management and Patient Education), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021 – 2028

  • Report ID: ICT-SE-219
  • Author: Growth Market Reports
  • Rating: 4.8
  • Total Reviews: 2
  • No. Of Pages: 230
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The patient relationship management software market is projected to expand at a robust CAGR during the forecast period, 2021 – 2028. The growth of the market is attributed to ease of deploying computing infrastructure into existing healthcare facilities and low cost of the software is propelling the growth of the market.

A patient relationship management software helps manage all necessary tasks, which include tracking and monitoring patient’s health, managing hospital bills and/or expenses, and improving the value provided to the patients. These software help schedule appointments and tests. They aid in organizing patient intake flow to keep waiting rooms less chaotic.

Patient Relationship Management Software Market Key Takeaways

Most solutions aim at providing automation in handling administrative work and enhancing the patient and physician engagement in real-time. Additionally, they allow for immediate record transfers, thus reducing treatment errors and improving accuracy, and errors caused by incomplete paper records. Furthermore, patient management software provides appointment reminders, while aiding in maintaining mobile payment receipts and requests and patient satisfaction surveys, check-ins, and history. They also increase patient engagement in their health, which helps in better treatment outcomes. The software improves communication between patients and medical professionals outside of the facility using texting or telehealth, thereby increasing customer satisfaction.

According to the US Food & Drug Administration (FDA), patient management software is acknowledged as a medical device. This, in turn, makes it a vital component of the healthcare industry. Hospitals have heavy patient flow, which requires proper scheduling and solution that eliminates errors in the treatment processes. Healthcare providers need to have software solutions to establish hassle-free process. Patient management software is a fully-integrated tool that helps patients to easily book an appointment without their presence in the healthcare facility. The system offers a patient portal to view the lab results and ask questions to their healthcare providers.

Market Trends, Drivers, Restraints, and Opportunities:

  • Increasing number of patient intake forms, e-prescribing, electronic medical records (EMRs), and medical bills are driving the demand for patient relationship management software across the globe.
  • Rising integration of hospitals, pharmacies, and clinics into service providing networks is propelling the growth of the market.
  • The COVID-19 pandemic has increased the burden on the healthcare facilities. This, in turn, has encouraged healthcare providers to deploy patient management software to streamline the patient workflow. Thus, boosting market growth.
  • The advent of telehealth industry in emerging economies such as India and China is expected to drive the growth of the market.
  • Growing burden of chronic diseases such as cancer, cardiovascular, infectious, and orthopedic diseases is expected to spur the market growth in the coming years.
  • Cost control measures among healthcare providers has lowered IT budget of end-users is creating challenges in the market.
  • Unwillingness of healthcare providers to adopt advanced IT tools can hinder the growth of the market.
  • Lack of acceptance and awareness about the software can hamper the market growth.
  • Increasing patient involvement in the health recovery process and growing use of the software by patients to maintain healthcare records are anticipated to boost the market growth during the forecast period.

Scope of the Report

The report on the global patient relationship management software market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Attributes Details
Base Year 2020
Historic Data 2018–2019
Forecast Period 2021–2028
Regional Scope Asia Pacific, North America, Latin America, Europe, and Middle East & Africa
Report Coverage Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast

Market Segment Insights:

Based on delivery, the global patient relationship management software market is bifurcated as web & cloud-based and on-premise. The web & cloud-based segment is anticipated to expand at a substantial pace during the forecast period. This is due to the fact that healthcare providers are striving to reduce their IT costs, and thus they are deploying cloud-based solutions. This helps them to easily gain access to the patient data anytime and anywhere. Conversely, the on-premise segment is anticipated to grow at a steady rate during the forecast period. Some large hospitals were not willing to upload their data on the cloud, owing to privacy issues, which in turn, fueled helped the on-premise segment gain a considerable share of the market.

Patient Relationship Management Software Market By Delivery

In terms of usage, the market is segregated as smartphones, PC, and laptops. The smartphone segment accounted for a major share of the market in 2019. Rising penetration of smartphones and Internet in the emerging economies is boosting the growth of the smartphones segment. Moreover, growing adoption of telehealth solutions is fueling the growth of this segment. A majority of patients prefer using software or apps on their smartphones, as they are compact and portable. However, the laptops segment is expected to grow at a robust rate owing to increasing adoption of cloud-based solutions and use of laptops by working professionals to track their health across the globe.

Patient Relationship Management Software Market By Usage

On the basis of applications, the patient relationship management software market is fragmented into diseases management and patient education. The disease management segment is anticipated to expand at a rapid pace during the forecast period owing to rising prevalence of chronic diseases such as cancer, diabetes, and obesity. Moreover, the COVID-19 pandemic has increased the burden on the healthcare providers, which in turn, has spurred the growth of the disease management segment. Conversely, the patient education segment is anticipated to expand at a rapid pace owing to rising spread of diseases such as COVID-19.

Patient Relationship Management Software Market By Application

Based on end-users, the market is classified as healthcare providers and healthcare payers. The healthcare providers segment is projected to expand at a robust CAGR during forecast period. Healthcare professionals use this software to track patient health and medication to provide value-based care. Moreover, the need for healthcare providers to comply with stringent government regulations has increased the demand for patient management software solutions across the globe. Conversely, the healthcare payers segment is anticipated to expand at a high CAGR during the forecast period due to increasing patient focus on health and prevalence of new viruses, disorders, and diseases. Moreover, rising incidences of chronic diseases is spurring the growth of this market segment.

Patient Relationship Management Software Market By End-user

On the basis of regions, the global patient relationship management software market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. The market in Asia Pacific is expected to account for a major market share during the forecast period. Rising spend by governments on improving healthcare infrastructure and adoption of IT in healthcare facilities in emerging economies such as India and China are spurring the growth of the market in this region. North America accounted for a dominant share of the market in 2019, owing to early adoption of latest technologies in the healthcare industry. The market in this region is anticipated to grow at a rapid pace owing to increasing need to provide value-based care.

Patient Relationship Management Software Market By Region

1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Patient Relationship Management Software Market Overview
  4.1. Introduction
     4.1.1. Market Taxonomy
     4.1.2. Market Definition
  4.2. Macro-Economic Factors
     4.2.1. Industry Outlook
  4.3. Patient Relationship Management Software Market Dynamics
     4.3.1. Market Drivers
     4.3.2. Market Restraints
     4.3.3. Opportunity
     4.3.4. Market Trends
  4.4. Patient Relationship Management Software Market - Supply Chain
  4.5. Global Patient Relationship Management Software Market Forecast
     4.5.1. Patient Relationship Management Software Market Size (US$ Mn) and Y-o-Y Growth
     4.5.2. Patient Relationship Management Software Market Size (000’ Units) and Y-o-Y Growth
     4.5.3. Patient Relationship Management Software Market Absolute $ Opportunity
5. Global Patient Relationship Management Software Market Analysis and Forecast by Applications
  5.1. Market Trends
  5.2. Introduction
     5.2.1. Basis Point Share (BPS) Analysis by Applications
     5.2.2. Y-o-Y Growth Projections by Applications
  5.3. Patient Relationship Management Software Market Size and Volume Forecast by Applications
     5.3.1. Diseases Management
     5.3.2. Patient Education
  5.4. Absolute $ Opportunity Assessment by Applications
  5.5. Market Attractiveness/Growth Potential Analysis by Applications
6. Global Patient Relationship Management Software Market Analysis and Forecast by End Users
  6.1. Market Trends
  6.2. Introduction
     6.2.1. Basis Point Share (BPS) Analysis by End Users
     6.2.2. Y-o-Y Growth Projections by End Users
  6.3. Patient Relationship Management Software Market Size and Volume Forecast by End Users
     6.3.1. Healthcare Providers
     6.3.2. Healthcare Payers
  6.4. Absolute $ Opportunity Assessment by End Users
  6.5. Market Attractiveness/Growth Potential Analysis by End Users
7. Global Patient Relationship Management Software Market Analysis and Forecast by Region
  7.1. Market Trends
  7.2. Introduction
     7.2.1. Basis Point Share (BPS) Analysis by Region
     7.2.2. Y-o-Y Growth Projections by Region
  7.3. Patient Relationship Management Software Market Size and Volume Forecast by Region
     7.3.1. North America
     7.3.2. Latin America
     7.3.3. Europe
     7.3.4. Asia Pacific
     7.3.5. Middle East and Africa (MEA)
  7.4. Absolute $ Opportunity Assessment by Region
  7.5. Market Attractiveness/Growth Potential Analysis by Region
  7.6. Global Patient Relationship Management Software Demand Share Forecast, 2019-2026
8. North America Patient Relationship Management Software Market Analysis and Forecast
  8.1. Introduction
     8.1.1. Basis Point Share (BPS) Analysis by Country
     8.1.2. Y-o-Y Growth Projections by Country
  8.2. North America Patient Relationship Management Software Market Size and Volume Forecast by Country
     8.2.1. U.S.
     8.2.2. Canada
  8.3. Absolute $ Opportunity Assessment by Country
  8.4. North America Patient Relationship Management Software Market Size and Volume Forecast by Applications
     8.4.1. Diseases Management
     8.4.2. Patient Education
  8.5. Basis Point Share (BPS) Analysis by Applications
  8.6. Y-o-Y Growth Projections by Applications
  8.7. North America Patient Relationship Management Software Market Size and Volume Forecast by End Users
     8.7.1. Healthcare Providers
     8.7.2. Healthcare Payers
  8.8. Basis Point Share (BPS) Analysis by End Users
  8.9. Y-o-Y Growth Projections by End Users
  8.10. Market Attractiveness/Growth Potential Analysis
     8.10.1. By Country
     8.10.2. By Product Type
     8.10.3. By Application
  8.11. North America Patient Relationship Management Software Demand Share Forecast, 2019-2026
9. Latin America Patient Relationship Management Software Market Analysis and Forecast
  9.1. Introduction
     9.1.1. Basis Point Share (BPS) Analysis by Country
     9.1.2. Y-o-Y Growth Projections by Country
     9.1.3. Latin America Average Pricing Analysis
  9.2. Latin America Patient Relationship Management Software Market Size and Volume Forecast by Country
      9.2.1. Brazil
      9.2.2. Mexico
      9.2.3. Rest of Latin America
   9.3. Absolute $ Opportunity Assessment by Country
  9.4. Latin America Patient Relationship Management Software Market Size and Volume Forecast by Applications
     9.4.1. Diseases Management
     9.4.2. Patient Education
  9.5. Basis Point Share (BPS) Analysis by Applications
  9.6. Y-o-Y Growth Projections by Applications
  9.7. Latin America Patient Relationship Management Software Market Size and Volume Forecast by End Users
     9.7.1. Healthcare Providers
     9.7.2. Healthcare Payers
  9.8. Basis Point Share (BPS) Analysis by End Users
  9.9. Y-o-Y Growth Projections by End Users
  9.10. Market Attractiveness/Growth Potential Analysis
     9.10.1. By Country
     9.10.2. By Product Type
     9.10.3. By Application
  9.11. Latin America Patient Relationship Management Software Demand Share Forecast, 2019-2026
10. Europe Patient Relationship Management Software Market Analysis and Forecast
  10.1. Introduction
     10.1.1. Basis Point Share (BPS) Analysis by Country
     10.1.2. Y-o-Y Growth Projections by Country
     10.1.3. Europe Average Pricing Analysis
  10.2. Europe Patient Relationship Management Software Market Size and Volume Forecast by Country
     10.2.1. Germany
     10.2.2. France
     10.2.3. Italy
     10.2.4. U.K.
     10.2.5. Spain
     10.2.6. Russia
     10.2.7. Rest of Europe
  10.3. Absolute $ Opportunity Assessment by Country
  10.4. Europe Patient Relationship Management Software Market Size and Volume Forecast by Applications
     10.4.1. Diseases Management
     10.4.2. Patient Education
  10.5. Basis Point Share (BPS) Analysis by Applications
  10.6. Y-o-Y Growth Projections by Applications
  10.7. Europe Patient Relationship Management Software Market Size and Volume Forecast by End Users
     10.7.1. Healthcare Providers
     10.7.2. Healthcare Payers
  10.8. Basis Point Share (BPS) Analysis by End Users
  10.9. Y-o-Y Growth Projections by End Users
  10.10. Market Attractiveness/Growth Potential Analysis
     10.10.1. By Country
     10.10.2. By Product Type
     10.10.3. By Application
  10.11. Europe Patient Relationship Management Software Demand Share Forecast, 2019-2026
11. Asia Pacific Patient Relationship Management Software Market Analysis and Forecast
  11.1. Introduction
     11.1.1. Basis Point Share (BPS) Analysis by Country
     11.1.2. Y-o-Y Growth Projections by Country
     11.1.3. Asia Pacific Average Pricing Analysis
  11.2. Asia Pacific Patient Relationship Management Software Market Size and Volume Forecast by Country
     11.2.1. China
     11.2.2. Japan
     11.2.3. South Korea
     11.2.4. India
     11.2.5. Australia
     11.2.6. Rest of Asia Pacific (APAC)
  11.3. Absolute $ Opportunity Assessment by Country
  11.4. Asia Pacific Patient Relationship Management Software Market Size and Volume Forecast by Applications
     11.4.1. Diseases Management
     11.4.2. Patient Education
  11.5. Basis Point Share (BPS) Analysis by Applications
  11.6. Y-o-Y Growth Projections by Applications
  11.7. Asia Pacific Patient Relationship Management Software Market Size and Volume Forecast by End Users
     11.7.1. Healthcare Providers
     11.7.2. Healthcare Payers
  11.8. Basis Point Share (BPS) Analysis by End Users
  11.9. Y-o-Y Growth Projections by End Users
  11.10. Market Attractiveness/Growth Potential Analysis
     11.10.1. By Country
     11.10.2. By Product Type
     11.10.3. By Application
  11.11. Asia Pacific Patient Relationship Management Software Demand Share Forecast, 2019-2026
12. Middle East & Africa Patient Relationship Management Software Market Analysis and Forecast
  12.1. Introduction
     12.1.1. Basis Point Share (BPS) Analysis by Country
     12.1.2. Y-o-Y Growth Projections by Country
     12.1.3. Middle East & Africa Average Pricing Analysis
  12.2. Middle East & Africa Patient Relationship Management Software Market Size and Volume Forecast by Country
     12.2.1. Saudi Arabia
     12.2.2. South Africa
     12.2.3. UAE
     12.2.4. Rest of Middle East & Africa (MEA)
  12.3. Absolute $ Opportunity Assessment by Country
  12.4. Middle East & Africa Patient Relationship Management Software Market Size and Volume Forecast by Applications
     12.4.1. Diseases Management
     12.4.2. Patient Education
  12.5. Basis Point Share (BPS) Analysis by Applications
  12.6. Y-o-Y Growth Projections by Applications
  12.7. Middle East & Africa Patient Relationship Management Software Market Size and Volume Forecast by End Users
     12.7.1. Healthcare Providers
     12.7.2. Healthcare Payers
  12.8. Basis Point Share (BPS) Analysis by End Users
  12.9. Y-o-Y Growth Projections by End Users
  12.10. Market Attractiveness/Growth Potential Analysis
     12.10.1. By Country
     12.10.2. By Product Type
     12.10.3. By Application
  12.11. Middle East & Africa Patient Relationship Management Software Demand Share Forecast, 2019-2026
13. Competition Landscape
  13.1. Global Patient Relationship Management Software Market: Market Share Analysis
  13.2. Patient Relationship Management Software Distributors and Customers
  13.3. Patient Relationship Management Software Market: Competitive Dashboard
  13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
     13.4.1. Green Beacon Solutions Inc.
     13.4.2. Bravepoint Inc.
     13.4.3. GSG Compliance
     13.4.4. Innovative Billing Solutions Inc.
     13.4.5. Nevada Inc.
Segments Covered in the Report
The global patient relationship management software market has been segmented on the basis of

Delivery
  • Web & cloud-based
  • On-premise
Usage
  • Smartphones
  • PC
  • Laptops
End-user
  • Healthcare Providers
  • Healthcare Payers
Applications
  • Diseases Management
  • Patient Education
Regions
  • Asia Pacific
  • North America
  • Latin America
  • Europe
  • Middle East & Africa

Key players in the global patient relationship management software market include Green Beacon Solutions, Inc., Bravepoint Inc., GSG Compliance, Innovative Billing Solutions, Inc., Nevada, Inc., Lightpoint Health Solutions, Microsoft Corporation, Seagate Technology, Transworld Systems, Inc., Innovaccer, Inc., and Salesforce.com, Inc.

Major industry players are engaging in product launches, collaborations, partnerships, geographical expansions to expand their market share. According to Altarum institute survey, 58% of patients opted new providers because they were not satisfied with their treatment. Currently, healthcare providers are launching interactive and engaging games to improve patient engagement and retention.

In November 2020, Innovaccer, Inc., a leading healthcare technology company, announced that its patient relationship management solution is available on Microsoft Azure.
 

Patient Relationship Management Software Market By Key Players

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