The global mobile unified communication market is anticipated to expand at a substantial CAGR during the forecast period, 2021-2028. The growth of the market is attributed to growing trend of Bring Your Own Device (BYOD) and virtualization in corporate spaces. Moreover, rising penetration of smartphones is expected to propel the market growth.
Mobile unified communication allows the integration of communication services such as instant messaging, video conference, email, and telephony in a single interface. Major organizations are deploying unified communications to optimize the workflows, which is improving the productivity among the employees. The 4G network infrastructure has led to the evolution in the mobile unified communication, while the advent of 5G network is expected to foster the market growth.
Market Trends, Drivers, Restraints, and Opportunities
- Increasing demand for solutions and services to foster the enterprise agility as well as easy management for the social media to improve the sales are anticipated to propel the market growth during the forecast period.
- COVID-19 pandemic has forced employees to stay at home to mitigate the spread of the virus. This, in turn, has increased the demand for mobile unified communications solutions/services to boost the productivity among employees.
- Rising security concerns and lack of interpretability among different products and clarity in financial returns are expected to create challenges for the market growth.
- Growing adoption of cloud-based services to enable remote access to the systems and files is speculated to spur the market growth in the coming years.
- Rapid growth of the smartphone application is expected to augment the growth of the market.
- Increasing demand for security software is anticipated to proliferate the mobile unified communication market.
- Emergence of technology such as web real-time communication (WebRTC), voice over Internet protocol (VoIP), and session initiation protocol (SIP) are expected to create remunerative opportunities for industry players during the forecast period.
Scope of the Report
The report on the global mobile unified communication market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.
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Attributes
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Details
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Report Title
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Mobile Unified Communication Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast
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Base Year
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2020
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Historic Data
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2018–2019
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Forecast Period
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2021–2028
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Segmentation
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Deployments (Cloud-based and On-premise), Solutions (Conferencing, Voice Solutions, Unified Messaging, and Content & Collaboration), Services (Training & Support, Consulting, Managed Services, and Implementation & Integration), End-uses (Large Enterprises and Small & Medium Enterprises), and Industry Verticals (Retail, Healthcare, Media & Entertainment, BFSI, Transportation & Logistics, and Telecom & IT)
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Regional Scope
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Asia Pacific, North America, Latin America, Europe, and Middle East & Africa
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Report Coverage
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Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast
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Key Players Covered in the Report
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NEC, Alcatel Lucent, Ericsson, Microsoft Corporation, Genband, Avaya Inc, Mitel, and Cisco Systems
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Mobile Unified Communication Market Segment Insights
Cloud segment to dominate the market
Based on deployments, the market is bifurcated into cloud-based and on-premise. The cloud-based segment accounted for a large market share in 2020 and is expected to dominate during the forecast period. Increasing adoption of cloud-based services among various industry verticals such as healthcare, media & entertainment, transportation & logistics, retail, and IT & telecom. The COVID-19 pandemic has further boosted the penetration of cloud-based solutions owing to the wide practice of work from home trend across the globe. Moreover, the increasing investment in the cloud technology to eliminate the security concerns is speculated to positively influence the segment growth.
Voice solutions segment to exhibit a high CAGR
On the basis of solutions, the mobile unified communication market is divided into conferencing, voice solutions, unified messaging, and content & collaboration. In 2020, the unified messaging segment held a significant market share owing to increasing demand for messaging platforms that facilitated in encrypted the messages in organizations. The trend of remote working lifestyle has further spurred the growth of this market segment. On the other hand, the voice solutions segment is anticipated to exhibit a high CAGR owing to rising demand for voice calling solutions for employee meetings across various industries.
Managed services segment to grow at a healthy rate
In terms of services, the market is segregated into training & support, managed services, consulting, and implementation & integration. The managed services segment is anticipated to grow at a healthy rate owing to the increasing number of organizations outsourcing of the mobile unified communication services. Organizations are choosing to focus on their core business by utilizing their resources for unified communication solutions. This, in turn, is expected to propel the growth of the market segment in the coming years. Conversely, the implementation & integration segment is expected to grow at a healthy rate during the forecast period.
Small & medium enterprises segment to grow at a robust rate
Based on end-uses, the mobile unified communication segment is classified as small & medium enterprises (SMEs) and large enterprises. The large enterprises segment accounted for a considerable market share in 2020, in terms of revenue and is expected to exhibit healthy growth in the coming years. Large organizations are deploying solutions to optimize the workflows and adoption virtualization technology to improve the productivity. However, the SMEs segment is anticipated to grow at a robust rate owing to growing awareness regarding solutions and cost-effective nature of the services by small and medium-range organizations.
Asia Pacific to exhibit a spectacular CAGR
In terms of regions, the market is categorized as North America, Europe, Asia Pacific, Middle East & Africa, and Latin America. North America dominated the market in 2020 and is projected to hold a large market share during the forecast period owing to early adoption of latest technologies and establishment of cloud-based services in countries such as the US and Canada. Moreover, the presence of major industry players and adoption of BYOD from SMEs to large enterprises are proliferating the regional market growth. The market in Asia Pacific to exhibit a spectacular CAGR owing to the growing number of communication technology companies in emerging economies such as India and China.
Segments
The global mobile unified communication market has been segmented on the basis of
Deployments
Solutions
- Conferencing
- Voice Solutions
- Unified Messaging
- Content & Collaboration
Services
- Training & Support
- Consulting
- Managed Services
- Implementation & Integration
End-uses
- Large Enterprises
- Small & Medium Enterprises
Industry Verticals
- Retail
- Healthcare
- Media & Entertainment
- BFSI
- Transportation & Logistics
- Telecom & IT
Regions
- Asia Pacific
- North America
- Latin America
- Europe
- Middle East & Africa
Competitive Landscape
The major players of the market are NEC, Alcatel Lucent, Ericsson, Microsoft Corporation, Genband, Avaya Inc, Mitel, and Cisco Systems.
Companies are focusing on improving the product offering by integrating latest technology. Moreover, they are engaging in strategies such as partnerships, collaborations, and agreements to expand their market share.
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