Mobile Unified Communication Market

Mobile Unified Communication Market by Deployments (Cloud-based and On-premise), Solutions (Conferencing, Voice Solutions, Unified Messaging, and Content & Collaboration), Services (Training & Support, Consulting, Managed Services, and Implementation & Integration), End-uses (Large Enterprises and Small & Medium Enterprises), Industry Verticals (Retail, Healthcare, Media & Entertainment, BFSI, Transportation & Logistics, and Telecom & IT), and Regions (Asia Pacific, North America, Latin America, Europe and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021 – 2028

  • Report ID: ICT-SE-481
  • Author: Growth Market Reports
  • Rating: 4.9
  • Total Reviews: 3
  • No. Of Pages: 184
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The global mobile unified communication market is anticipated to expand at a substantial CAGR during the forecast period, 2021-2028. The growth of the market is attributed to growing trend of Bring Your Own Device (BYOD) and virtualization in corporate spaces. Moreover, rising penetration of smartphones is expected to propel the market growth.
 

Mobile Unified Communication Market Key takeaways


Mobile unified communication allows the integration of communication services such as instant messaging, video conference, email, and telephony in a single interface. Major organizations are deploying unified communications to optimize the workflows, which is improving the productivity among the employees. The 4G network infrastructure has led to the evolution in the mobile unified communication, while the advent of 5G network is expected to foster the market growth.

Market Trends, Drivers, Restraints, and Opportunities

  • Increasing demand for solutions and services to foster the enterprise agility as well as easy management for the social media to improve the sales are anticipated to propel the market growth during the forecast period.
  • COVID-19 pandemic has forced employees to stay at home to mitigate the spread of the virus. This, in turn, has increased the demand for mobile unified communications solutions/services to boost the productivity among employees.
  • Rising security concerns and lack of interpretability among different products and clarity in financial returns are expected to create challenges for the market growth.
  • Growing adoption of cloud-based services to enable remote access to the systems and files is speculated to spur the market growth in the coming years.
  • Rapid growth of the smartphone application is expected to augment the growth of the market.
  • Increasing demand for security software is anticipated to proliferate the mobile unified communication market.
  • Emergence of technology such as web real-time communication (WebRTC), voice over Internet protocol (VoIP), and session initiation protocol (SIP) are expected to create remunerative opportunities for industry players during the forecast period.

Scope of the Report

The report on the global mobile unified communication market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Attributes

Details

Report Title

Mobile Unified Communication Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast

Base Year

2020

Historic Data

2018–2019

Forecast Period

2021–2028

Segmentation

Deployments (Cloud-based and On-premise), Solutions (Conferencing, Voice Solutions, Unified Messaging, and Content & Collaboration), Services (Training & Support, Consulting, Managed Services, and Implementation & Integration), End-uses (Large Enterprises and Small & Medium Enterprises), and Industry Verticals (Retail, Healthcare, Media & Entertainment, BFSI, Transportation & Logistics, and Telecom & IT)

Regional Scope

Asia Pacific, North America, Latin America, Europe, and Middle East & Africa

Report Coverage

Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast

Key Players Covered in the Report

NEC, Alcatel Lucent, Ericsson, Microsoft Corporation, Genband, Avaya Inc, Mitel, and Cisco Systems

 

Mobile Unified Communication Market Segment Insights

Cloud segment to dominate the market
Based on deployments, the market is bifurcated into cloud-based and on-premise. The cloud-based segment accounted for a large market share in 2020 and is expected to dominate during the forecast period. Increasing adoption of cloud-based services among various industry verticals such as healthcare, media & entertainment, transportation & logistics, retail, and IT & telecom. The COVID-19 pandemic has further boosted the penetration of cloud-based solutions owing to the wide practice of work from home trend across the globe. Moreover, the increasing investment in the cloud technology to eliminate the security concerns is speculated to positively influence the segment growth.

Voice solutions segment to exhibit a high CAGR
On the basis of solutions, the mobile unified communication market is divided into conferencing, voice solutions, unified messaging, and content & collaboration. In 2020, the unified messaging segment held a significant market share owing to increasing demand for messaging platforms that facilitated in encrypted the messages in organizations. The trend of remote working lifestyle has further spurred the growth of this market segment. On the other hand, the voice solutions segment is anticipated to exhibit a high CAGR owing to rising demand for voice calling solutions for employee meetings across various industries.

Managed services segment to grow at a healthy rate
In terms of services, the market is segregated into training & support, managed services, consulting, and implementation & integration. The managed services segment is anticipated to grow at a healthy rate owing to the increasing number of organizations outsourcing of the mobile unified communication services. Organizations are choosing to focus on their core business by utilizing their resources for unified communication solutions. This, in turn, is expected to propel the growth of the market segment in the coming years. Conversely, the implementation & integration segment is expected to grow at a healthy rate during the forecast period.

Small & medium enterprises segment to grow at a robust rate
Based on end-uses, the mobile unified communication segment is classified as small & medium enterprises (SMEs) and large enterprises. The large enterprises segment accounted for a considerable market share in 2020, in terms of revenue and is expected to exhibit healthy growth in the coming years. Large organizations are deploying solutions to optimize the workflows and adoption virtualization technology to improve the productivity. However, the SMEs segment is anticipated to grow at a robust rate owing to growing awareness regarding solutions and cost-effective nature of the services by small and medium-range organizations.
 

Mobile Unified Communication Market By end Uses


Asia Pacific to exhibit a spectacular CAGR
In terms of regions, the market is categorized as North America, Europe, Asia Pacific, Middle East & Africa, and Latin America. North America dominated the market in 2020 and is projected to hold a large market share during the forecast period owing to early adoption of latest technologies and establishment of cloud-based services in countries such as the US and Canada. Moreover, the presence of major industry players and adoption of BYOD from SMEs to large enterprises are proliferating the regional market growth. The market in Asia Pacific to exhibit a spectacular CAGR owing to the growing number of communication technology companies in emerging economies such as India and China.

1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Mobile Unified Communication Market Overview
  4.1. Introduction
     4.1.1. Market Taxonomy
     4.1.2. Market Definition
  4.2. Macro-Economic Factors
     4.2.1. Industry Outlook
  4.3. Mobile Unified Communication Market Dynamics
     4.3.1. Market Drivers
     4.3.2. Market Restraints
     4.3.3. Opportunity
     4.3.4. Market Trends
  4.4. Mobile Unified Communication Market - Supply Chain
  4.5. Global Mobile Unified Communication Market Forecast
     4.5.1. Mobile Unified Communication Market Size (US$ Mn) and Y-o-Y Growth
     4.5.2. Mobile Unified Communication Market Size (000’ Units) and Y-o-Y Growth
     4.5.3. Mobile Unified Communication Market Absolute $ Opportunity
5. Global Mobile Unified Communication Market Analysis and Forecast by End Users
  5.1. Market Trends
  5.2. Introduction
     5.2.1. Basis Point Share (BPS) Analysis by End Users
     5.2.2. Y-o-Y Growth Projections by End Users
  5.3. Mobile Unified Communication Market Size and Volume Forecast by End Users
     5.3.1. Large Enterprises
     5.3.2. Small & Medium Enterprises
  5.4. Absolute $ Opportunity Assessment by End Users
  5.5. Market Attractiveness/Growth Potential Analysis by End Users
6. Global Mobile Unified Communication Market Analysis and Forecast by Region
  6.1. Market Trends
  6.2. Introduction
     6.2.1. Basis Point Share (BPS) Analysis by Region
     6.2.2. Y-o-Y Growth Projections by Region
  6.3. Mobile Unified Communication Market Size and Volume Forecast by Region
     6.3.1. North America
     6.3.2. Latin America
     6.3.3. Europe
     6.3.4. Asia Pacific
     6.3.5. Middle East and Africa (MEA)
  6.4. Absolute $ Opportunity Assessment by Region
  6.5. Market Attractiveness/Growth Potential Analysis by Region
  6.6. Global Mobile Unified Communication Demand Share Forecast, 2019-2026
7. North America Mobile Unified Communication Market Analysis and Forecast
  7.1. Introduction
     7.1.1. Basis Point Share (BPS) Analysis by Country
     7.1.2. Y-o-Y Growth Projections by Country
  7.2. North America Mobile Unified Communication Market Size and Volume Forecast by Country
     7.2.1. U.S.
     7.2.2. Canada
  7.3. Absolute $ Opportunity Assessment by Country
  7.4. North America Mobile Unified Communication Market Size and Volume Forecast by End Users
     7.4.1. Large Enterprises
     7.4.2. Small & Medium Enterprises
  7.5. Basis Point Share (BPS) Analysis by End Users
  7.6. Y-o-Y Growth Projections by End Users
  7.7. Market Attractiveness/Growth Potential Analysis
     7.7.1. By Country
     7.7.2. By Product Type
     7.7.3. By Application
  7.8. North America Mobile Unified Communication Demand Share Forecast, 2019-2026
8. Latin America Mobile Unified Communication Market Analysis and Forecast
  8.1. Introduction
     8.1.1. Basis Point Share (BPS) Analysis by Country
     8.1.2. Y-o-Y Growth Projections by Country
     8.1.3. Latin America Average Pricing Analysis
  8.2. Latin America Mobile Unified Communication Market Size and Volume Forecast by Country
      8.2.1. Brazil
      8.2.2. Mexico
      8.2.3. Rest of Latin America
   8.3. Absolute $ Opportunity Assessment by Country
  8.4. Latin America Mobile Unified Communication Market Size and Volume Forecast by End Users
     8.4.1. Large Enterprises
     8.4.2. Small & Medium Enterprises
  8.5. Basis Point Share (BPS) Analysis by End Users
  8.6. Y-o-Y Growth Projections by End Users
  8.7. Market Attractiveness/Growth Potential Analysis
     8.7.1. By Country
     8.7.2. By Product Type
     8.7.3. By Application
  8.8. Latin America Mobile Unified Communication Demand Share Forecast, 2019-2026
9. Europe Mobile Unified Communication Market Analysis and Forecast
  9.1. Introduction
     9.1.1. Basis Point Share (BPS) Analysis by Country
     9.1.2. Y-o-Y Growth Projections by Country
     9.1.3. Europe Average Pricing Analysis
  9.2. Europe Mobile Unified Communication Market Size and Volume Forecast by Country
     9.2.1. Germany
     9.2.2. France
     9.2.3. Italy
     9.2.4. U.K.
     9.2.5. Spain
     9.2.6. Russia
     9.2.7. Rest of Europe
  9.3. Absolute $ Opportunity Assessment by Country
  9.4. Europe Mobile Unified Communication Market Size and Volume Forecast by End Users
     9.4.1. Large Enterprises
     9.4.2. Small & Medium Enterprises
  9.5. Basis Point Share (BPS) Analysis by End Users
  9.6. Y-o-Y Growth Projections by End Users
  9.7. Market Attractiveness/Growth Potential Analysis
     9.7.1. By Country
     9.7.2. By Product Type
     9.7.3. By Application
  9.8. Europe Mobile Unified Communication Demand Share Forecast, 2019-2026
10. Asia Pacific Mobile Unified Communication Market Analysis and Forecast
  10.1. Introduction
     10.1.1. Basis Point Share (BPS) Analysis by Country
     10.1.2. Y-o-Y Growth Projections by Country
     10.1.3. Asia Pacific Average Pricing Analysis
  10.2. Asia Pacific Mobile Unified Communication Market Size and Volume Forecast by Country
     10.2.1. China
     10.2.2. Japan
     10.2.3. South Korea
     10.2.4. India
     10.2.5. Australia
     10.2.6. Rest of Asia Pacific (APAC)
  10.3. Absolute $ Opportunity Assessment by Country
  10.4. Asia Pacific Mobile Unified Communication Market Size and Volume Forecast by End Users
     10.4.1. Large Enterprises
     10.4.2. Small & Medium Enterprises
  10.5. Basis Point Share (BPS) Analysis by End Users
  10.6. Y-o-Y Growth Projections by End Users
  10.7. Market Attractiveness/Growth Potential Analysis
     10.7.1. By Country
     10.7.2. By Product Type
     10.7.3. By Application
  10.8. Asia Pacific Mobile Unified Communication Demand Share Forecast, 2019-2026
11. Middle East & Africa Mobile Unified Communication Market Analysis and Forecast
  11.1. Introduction
     11.1.1. Basis Point Share (BPS) Analysis by Country
     11.1.2. Y-o-Y Growth Projections by Country
     11.1.3. Middle East & Africa Average Pricing Analysis
  11.2. Middle East & Africa Mobile Unified Communication Market Size and Volume Forecast by Country
     11.2.1. Saudi Arabia
     11.2.2. South Africa
     11.2.3. UAE
     11.2.4. Rest of Middle East & Africa (MEA)
  11.3. Absolute $ Opportunity Assessment by Country
  11.4. Middle East & Africa Mobile Unified Communication Market Size and Volume Forecast by End Users
     11.4.1. Large Enterprises
     11.4.2. Small & Medium Enterprises
  11.5. Basis Point Share (BPS) Analysis by End Users
  11.6. Y-o-Y Growth Projections by End Users
  11.7. Market Attractiveness/Growth Potential Analysis
     11.7.1. By Country
     11.7.2. By Product Type
     11.7.3. By Application
  11.8. Middle East & Africa Mobile Unified Communication Demand Share Forecast, 2019-2026
12. Competition Landscape
  12.1. Global Mobile Unified Communication Market: Market Share Analysis
  12.2. Mobile Unified Communication Distributors and Customers
  12.3. Mobile Unified Communication Market: Competitive Dashboard
  12.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
     12.4.1. Alcatel Lucent
     12.4.2. Avaya Inc.
     12.4.3. Cisco Systems
     12.4.4. Ericsson
     12.4.5. Genband
     12.4.6. Microsoft Corporation
     12.4.7. Mitel
     12.4.8. NEC

Segments Covered in the Report
The global mobile unified communication market has been segmented on the basis of

Deployments

  • Cloud-based
  • On-premise

Solutions

  • Conferencing
  • Voice Solutions
  • Unified Messaging
  • Content & Collaboration

Services

  • Training & Support
  • Consulting
  • Managed Services
  • Implementation & Integration

End-uses

  • Large Enterprises
  • Small & Medium Enterprises

Industry Verticals

  • Retail
  • Healthcare
  • Media & Entertainment
  • BFSI
  • Transportation & Logistics
  • Telecom & IT

Regions

  • Asia Pacific
  • North America
  • Latin America
  • Europe
  • Middle East & Africa

The major players of the market are NEC, Alcatel Lucent, Ericsson, Microsoft Corporation, Genband, Avaya Inc, Mitel, and Cisco Systems.

Companies are focusing on improving the product offering by integrating latest technology. Moreover, they are engaging in strategies such as partnerships, collaborations, and agreements to expand their market share.
 

Mobile Unified Communication Market By key Players

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