Desktop Management and Helpdesk Services Market

Desktop Management and Helpdesk Services Market by Types (Change & Configuration Management, Patch Management, Remote Support, Security Management, Asset Management, Provisioning, Offering Scalability, Strategy & Execution, Offering Breadth & Depth, Support, Offering Maturity, Use Of Industry Standards, and Interoperability & Integration), Applications (IT, Financial Industry, and Manufacturing), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021 – 2028

  • Report ID: ICT-SE-441
  • Author: Growth Market Reports
  • Rating: 4.8
  • Total Reviews: 2
  • No. Of Pages: 174
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The global desktop management and helpdesk services market is projected to expand at a robust CAGR during the forecast period, 2021 – 2028. The growth of the market is attributed to increased use of personal computers for vital business purposes.
 

Desktop Management and Helpdesk Services Market Key Takeaways


Desktop management is an inclusive method to manage all computers within the organization. Desktop management includes desktop computers, laptops, and other computing devices. Desktop management is a component of system management. Helpdesk is a tool that assembles customer communication to help businesses respond to customers effectively and quickly. Helpdesk helps the support team to provide optimal experience to the customers.

Market Trends, Drivers, Restraints, and Opportunities:

  • Factors such as loss of data due to security issues, inadequate backup procedures, and loss of productivity due to system downtime are inducing companies to opt for desktop management and helpdesk services.
  • Major factors contributing to the market growth are cost reduction, capital conversation, and improving IT services.
  • Need to increase control, maximize user efficiency, and understand the use and accessibility of PCs are encouraging firms to opt for desktop management and helpdesk services.
  • The benefit of integrating desktop management with helpdesk products is that customers no longer need to log in gateways to submit requests, as it can be recorded from their computers.
  • Desktop management coupled with helpdesk service enables automated ticket transmission. This factor is expected to drive the market.
  • Rising prices of IT support and configuration is a major factor, which drives the demand for desktop management and helpdesk services.
  • Customizable subject line aids administrators to organize the helpdesk query and mechanize a task based on the subject lines written while logging in. This advantage is expected to fuel the market.

Scope of the Report:

The report on the desktop management and helpdesk services market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Attributes

Details

Report Title

Global Desktop Management and Helpdesk Services Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast

Base Year

2020

Historic Data

2018–2019

Forecast Period

2021–2028

Segmentation

Types (Change & Configuration Management, Patch Management, Remote Support, Security Management, Asset Management, Provisioning, Offering Scalability, Strategy & Execution, Offering Breadth & Depth, Support, Offering Maturity, Use Of Industry Standards, and Interoperability & Integration), Applications (IT, Financial Industry, and Manufacturing), and Regions

Regional Scope

Asia Pacific, North America, Latin America, Europe, and Middle East & Africa

Report Coverage

Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast

Key Players Covered in the Report

Microsoft, LANDesk (Avocent), HP, IBM, CA, Altiris (Symantec), Novell, and BMC

 

Market Segment Insights:

The change & configuration management segment held a major market share of the total revenue in 2018
Based on types, the global desktop management and helpdesk services market is segregated as change & configuration management, patch management, remote support, security management, asset management, provisioning, offering scalability, strategy & execution, offering breadth & depth, support, offering maturity, use of industry standards, and interoperability & integration.

A major driving factor of change & configuration management is rising demand for customized products with several options that increase the number of product configurations. Additionally, consumers are looking for processes that are cost-efficient, have less development cycles, and are backed by constant innovation. These factors are expected to drive the change and configuration market.

Change and configuration management is gradually acquiring importance across enterprises, due to its numerous benefits such as great agility, cost reduction, and quick problem resolution.

The IT segment is expected to expand at a rapid pace during the forecast period
On the basis of applications, the global desktop management and helpdesk services market is fragmented as IT, financial industry, and manufacturing. Use of desktop management and IT systems is expected to rise, as the two markets are interrelated. Moreover, several desktop management merchants are expected to surge the benefits of desktop management solutions in small enterprises by increasing their coverage. This is estimated to increase the market demand during the forecast period.

Increasing mergers and acquisitions and changing business necessities and technology have left IT managers with unwanted task of observing the changing IT assets and environment. This, in turn, has led to the incorporation and the management of operating systems. IBM and HP’s leadership in IT systems management is projected to spread to the desktop management market.
 

Desktop Management and Helpdesk Services Market By applications


The market in North America held a major share of more than 40% of the total revenue
In terms of regions, the global desktop management and helpdesk services market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. The market in North America is expected to expand at a substantial CAGR during the forecast period. North America has dominated the desktop management industry, as it is a center of IT services.

Developing countries such as India, Japan, and China are contributing to high growth of the market in Asia Pacific. Desktop management solutions are expected to assist many organizations in the region and the demand for these solutions is estimated to expand during the forecast period.
 

1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Desktop Management and Helpdesk Services Market Overview
  4.1. Introduction
     4.1.1. Market Taxonomy
     4.1.2. Market Definition
  4.2. Macro-Economic Factors
     4.2.1. Industry Outlook
  4.3. Desktop Management and Helpdesk Services Market Dynamics
     4.3.1. Market Drivers
     4.3.2. Market Restraints
     4.3.3. Opportunity
     4.3.4. Market Trends
  4.4. Desktop Management and Helpdesk Services Market - Supply Chain
  4.5. Global Desktop Management and Helpdesk Services Market Forecast
     4.5.1. Desktop Management and Helpdesk Services Market Size (US$ Mn) and Y-o-Y Growth
     4.5.2. Desktop Management and Helpdesk Services Market Size (000’ Units) and Y-o-Y Growth
     4.5.3. Desktop Management and Helpdesk Services Market Absolute $ Opportunity
5. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Types
  5.1. Market Trends
  5.2. Introduction
     5.2.1. Basis Point Share (BPS) Analysis by Types
     5.2.2. Y-o-Y Growth Projections by Types
  5.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
     5.3.1. Change & Configuration Management
     5.3.2. Patch Management, Remote Support
     5.3.3. Security Management
     5.3.4. Asset Management
     5.3.5. Provisioning
     5.3.6. Offering Scalability
     5.3.7. Strategy & Execution
     5.3.8. Offering Breadth & Depth
     5.3.9. Support
     5.3.10. Offering Maturity
  5.4. Absolute $ Opportunity Assessment by Types
  5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Applications
  6.1. Market Trends
  6.2. Introduction
     6.2.1. Basis Point Share (BPS) Analysis by Applications
     6.2.2. Y-o-Y Growth Projections by Applications
  6.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
     6.3.1. IT
     6.3.2. Financial Industry
     6.3.3. Manufacturing
  6.4. Absolute $ Opportunity Assessment by Applications
  6.5. Market Attractiveness/Growth Potential Analysis by Applications
7. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Region
  7.1. Market Trends
  7.2. Introduction
     7.2.1. Basis Point Share (BPS) Analysis by Region
     7.2.2. Y-o-Y Growth Projections by Region
  7.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Region
     7.3.1. North America
     7.3.2. Latin America
     7.3.3. Europe
     7.3.4. Asia Pacific
     7.3.5. Middle East and Africa (MEA)
  7.4. Absolute $ Opportunity Assessment by Region
  7.5. Market Attractiveness/Growth Potential Analysis by Region
  7.6. Global Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
8. North America Desktop Management and Helpdesk Services Market Analysis and Forecast
  8.1. Introduction
     8.1.1. Basis Point Share (BPS) Analysis by Country
     8.1.2. Y-o-Y Growth Projections by Country
  8.2. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
     8.2.1. U.S.
     8.2.2. Canada
  8.3. Absolute $ Opportunity Assessment by Country
  8.4. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
     8.4.1. Change & Configuration Management
     8.4.2. Patch Management, Remote Support
     8.4.3. Security Management
     8.4.4. Asset Management
     8.4.5. Provisioning
     8.4.6. Offering Scalability
     8.4.7. Strategy & Execution
     8.4.8. Offering Breadth & Depth
     8.4.9. Support
     8.4.10. Offering Maturity
  8.5. Basis Point Share (BPS) Analysis by Types
  8.6. Y-o-Y Growth Projections by Types
  8.7. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
     8.7.1. IT
     8.7.2. Financial Industry
     8.7.3. Manufacturing
  8.8. Basis Point Share (BPS) Analysis by Applications
  8.9. Y-o-Y Growth Projections by Applications
  8.10. Market Attractiveness/Growth Potential Analysis
     8.10.1. By Country
     8.10.2. By Product Type
     8.10.3. By Application
  8.11. North America Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
9. Latin America Desktop Management and Helpdesk Services Market Analysis and Forecast
  9.1. Introduction
     9.1.1. Basis Point Share (BPS) Analysis by Country
     9.1.2. Y-o-Y Growth Projections by Country
     9.1.3. Latin America Average Pricing Analysis
  9.2. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
      9.2.1. Brazil
      9.2.2. Mexico
      9.2.3. Rest of Latin America
   9.3. Absolute $ Opportunity Assessment by Country
  9.4. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
     9.4.1. Change & Configuration Management
     9.4.2. Patch Management, Remote Support
     9.4.3. Security Management
     9.4.4. Asset Management
     9.4.5. Provisioning
     9.4.6. Offering Scalability
     9.4.7. Strategy & Execution
     9.4.8. Offering Breadth & Depth
     9.4.9. Support
     9.4.10. Offering Maturity
  9.5. Basis Point Share (BPS) Analysis by Types
  9.6. Y-o-Y Growth Projections by Types
  9.7. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
     9.7.1. IT
     9.7.2. Financial Industry
     9.7.3. Manufacturing
  9.8. Basis Point Share (BPS) Analysis by Applications
  9.9. Y-o-Y Growth Projections by Applications
  9.10. Market Attractiveness/Growth Potential Analysis
     9.10.1. By Country
     9.10.2. By Product Type
     9.10.3. By Application
  9.11. Latin America Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
10. Europe Desktop Management and Helpdesk Services Market Analysis and Forecast
  10.1. Introduction
     10.1.1. Basis Point Share (BPS) Analysis by Country
     10.1.2. Y-o-Y Growth Projections by Country
     10.1.3. Europe Average Pricing Analysis
  10.2. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
     10.2.1. Germany
     10.2.2. France
     10.2.3. Italy
     10.2.4. U.K.
     10.2.5. Spain
     10.2.6. Russia
     10.2.7. Rest of Europe
  10.3. Absolute $ Opportunity Assessment by Country
  10.4. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
     10.4.1. Change & Configuration Management
     10.4.2. Patch Management, Remote Support
     10.4.3. Security Management
     10.4.4. Asset Management
     10.4.5. Provisioning
     10.4.6. Offering Scalability
     10.4.7. Strategy & Execution
     10.4.8. Offering Breadth & Depth
     10.4.9. Support
     10.4.10. Offering Maturity
  10.5. Basis Point Share (BPS) Analysis by Types
  10.6. Y-o-Y Growth Projections by Types
  10.7. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
     10.7.1. IT
     10.7.2. Financial Industry
     10.7.3. Manufacturing
  10.8. Basis Point Share (BPS) Analysis by Applications
  10.9. Y-o-Y Growth Projections by Applications
  10.10. Market Attractiveness/Growth Potential Analysis
     10.10.1. By Country
     10.10.2. By Product Type
     10.10.3. By Application
  10.11. Europe Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
11. Asia Pacific Desktop Management and Helpdesk Services Market Analysis and Forecast
  11.1. Introduction
     11.1.1. Basis Point Share (BPS) Analysis by Country
     11.1.2. Y-o-Y Growth Projections by Country
     11.1.3. Asia Pacific Average Pricing Analysis
  11.2. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
     11.2.1. China
     11.2.2. Japan
     11.2.3. South Korea
     11.2.4. India
     11.2.5. Australia
     11.2.6. Rest of Asia Pacific (APAC)
  11.3. Absolute $ Opportunity Assessment by Country
  11.4. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
     11.4.1. Change & Configuration Management
     11.4.2. Patch Management, Remote Support
     11.4.3. Security Management
     11.4.4. Asset Management
     11.4.5. Provisioning
     11.4.6. Offering Scalability
     11.4.7. Strategy & Execution
     11.4.8. Offering Breadth & Depth
     11.4.9. Support
     11.4.10. Offering Maturity
  11.5. Basis Point Share (BPS) Analysis by Types
  11.6. Y-o-Y Growth Projections by Types
  11.7. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
     11.7.1. IT
     11.7.2. Financial Industry
     11.7.3. Manufacturing
  11.8. Basis Point Share (BPS) Analysis by Applications
  11.9. Y-o-Y Growth Projections by Applications
  11.10. Market Attractiveness/Growth Potential Analysis
     11.10.1. By Country
     11.10.2. By Product Type
     11.10.3. By Application
  11.11. Asia Pacific Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
12. Middle East & Africa Desktop Management and Helpdesk Services Market Analysis and Forecast
  12.1. Introduction
     12.1.1. Basis Point Share (BPS) Analysis by Country
     12.1.2. Y-o-Y Growth Projections by Country
     12.1.3. Middle East & Africa Average Pricing Analysis
  12.2. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
     12.2.1. Saudi Arabia
     12.2.2. South Africa
     12.2.3. UAE
     12.2.4. Rest of Middle East & Africa (MEA)
  12.3. Absolute $ Opportunity Assessment by Country
  12.4. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
     12.4.1. Change & Configuration Management
     12.4.2. Patch Management, Remote Support
     12.4.3. Security Management
     12.4.4. Asset Management
     12.4.5. Provisioning
     12.4.6. Offering Scalability
     12.4.7. Strategy & Execution
     12.4.8. Offering Breadth & Depth
     12.4.9. Support
     12.4.10. Offering Maturity
  12.5. Basis Point Share (BPS) Analysis by Types
  12.6. Y-o-Y Growth Projections by Types
  12.7. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
     12.7.1. IT
     12.7.2. Financial Industry
     12.7.3. Manufacturing
  12.8. Basis Point Share (BPS) Analysis by Applications
  12.9. Y-o-Y Growth Projections by Applications
  12.10. Market Attractiveness/Growth Potential Analysis
     12.10.1. By Country
     12.10.2. By Product Type
     12.10.3. By Application
  12.11. Middle East & Africa Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
13. Competition Landscape
  13.1. Global Desktop Management and Helpdesk Services Market: Market Share Analysis
  13.2. Desktop Management and Helpdesk Services Distributors and Customers
  13.3. Desktop Management and Helpdesk Services Market: Competitive Dashboard
  13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
     13.4.1. Microsoft
     13.4.2. LANDesk (Avocent)
     13.4.3. HP
     13.4.4. IBM
     13.4.5. CA
     13.4.6. Altiris (Symantec)
     13.4.7. Novell
     13.4.8. BMC

Segments Covered in the Report:
The global desktop management and helpdesk services market has been segmented on the basis of

Types

  • Change & Configuration Management
  • Patch Management, Remote Support
  • Security Management
  • Asset Management
  • Provisioning
  • Offering Scalability
  • Strategy & Execution
  • Offering Breadth & Depth
  • Support
  • Offering Maturity
  • Use Of Industry Standards
  • Interoperability & Integration

Applications

  • IT
  • Financial Industry
  • Manufacturing

Regions

  • Asia Pacific
  • North America
  • Latin America
  • Europe
  • Middle East & Africa

Key players in the global desktop management and helpdesk services market include Microsoft, LANDesk (Avocent), HP, IBM, CA, Altiris (Symantec), Novell, and BMC.

Microsoft, IBM, and HP have their brand recognition, which is influencing high consumption. HP and Microsoft do not receive grading in their products, but this does not affect their consumer sentiment. HP is clearly ahead in terms of size of its customer base and revenue growth, due to HP’s effective strategy & loyal customer base.
 

Desktop Management and Helpdesk Services Market Key Players

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