Desktop Management and Helpdesk Services Market by Types (Change & Configuration Management, Patch Management, Remote Support, Security Management, Asset Management, Provisioning, Offering Scalability, Strategy & Execution, Offering Breadth & Depth, Support, Offering Maturity, Use Of Industry Standards, and Interoperability & Integration), Applications (IT, Financial Industry, and Manufacturing), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021 – 2028
The global desktop management and helpdesk services market is projected to expand at a robust CAGR during the forecast period, 2021 – 2028. The growth of the market is attributed to increased use of personal computers for vital business purposes.
Desktop management is an inclusive method to manage all computers within the organization. Desktop management includes desktop computers, laptops, and other computing devices. Desktop management is a component of system management. Helpdesk is a tool that assembles customer communication to help businesses respond to customers effectively and quickly. Helpdesk helps the support team to provide optimal experience to the customers.
Market Trends, Drivers, Restraints, and Opportunities
- Factors such as loss of data due to security issues, inadequate backup procedures, and loss of productivity due to system downtime are inducing companies to opt for desktop management and helpdesk services.
- Major factors contributing to the market growth are cost reduction, capital conversation, and improving IT services.
- Need to increase control, maximize user efficiency, and understand the use and accessibility of PCs are encouraging firms to opt for desktop management and helpdesk services.
- The benefit of integrating desktop management with helpdesk products is that customers no longer need to log in gateways to submit requests, as it can be recorded from their computers.
- Desktop management coupled with helpdesk service enables automated ticket transmission. This factor is expected to drive the market.
- Rising prices of IT support and configuration is a major factor, which drives the demand for desktop management and helpdesk services.
- Customizable subject line aids administrators to organize the helpdesk query and mechanize a task based on the subject lines written while logging in. This advantage is expected to fuel the market.
Scope of Desktop Management and Helpdesk Services Market Report
The report on the desktop management and helpdesk services market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.
|
Attributes |
Details |
|
Report Title |
Global Desktop Management and Helpdesk Services Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast |
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Base Year |
2020 |
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Historic Data |
2018–2019 |
|
Forecast Period |
2021–2028 |
|
Segmentation |
Types (Change & Configuration Management, Patch Management, Remote Support, Security Management, Asset Management, Provisioning, Offering Scalability, Strategy & Execution, Offering Breadth & Depth, Support, Offering Maturity, Use Of Industry Standards, and Interoperability & Integration), Applications (IT, Financial Industry, and Manufacturing), and Regions |
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Regional Scope |
Asia Pacific, North America, Latin America, Europe, and Middle East & Africa |
|
Report Coverage |
Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast |
|
Key Players Covered in the Report |
Microsoft, LANDesk (Avocent), HP, IBM, CA, Altiris (Symantec), Novell, and BMC |
Desktop Management and Helpdesk Services Market Segment Insights
The change & configuration management segment held a major market share of the total revenue in 2018
Based on types, the global desktop management and helpdesk services market is segregated as change & configuration management, patch management, remote support, security management, asset management, provisioning, offering scalability, strategy & execution, offering breadth & depth, support, offering maturity, use of industry standards, and interoperability & integration.
A major driving factor of change & configuration management is rising demand for customized products with several options that increase the number of product configurations. Additionally, consumers are looking for processes that are cost-efficient, have less development cycles, and are backed by constant innovation. These factors are expected to drive the change and configuration market.
Change and configuration management is gradually acquiring importance across enterprises, due to its numerous benefits such as great agility, cost reduction, and quick problem resolution.
The IT segment is expected to expand at a rapid pace during the forecast period
On the basis of applications, the global desktop management and helpdesk services market is fragmented as IT, financial industry, and manufacturing. Use of desktop management and IT systems is expected to rise, as the two markets are interrelated. Moreover, several desktop management merchants are expected to surge the benefits of desktop management solutions in small enterprises by increasing their coverage. This is estimated to increase the market demand during the forecast period.
Increasing mergers and acquisitions and changing business necessities and technology have left IT managers with unwanted task of observing the changing IT assets and environment. This, in turn, has led to the incorporation and the management of operating systems. IBM and HP’s leadership in IT systems management is projected to spread to the desktop management market.
The market in North America held a major share of more than 40% of the total revenue
In terms of regions, the global desktop management and helpdesk services market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. The market in North America is expected to expand at a substantial CAGR during the forecast period. North America has dominated the desktop management industry, as it is a center of IT services.
Developing countries such as India, Japan, and China are contributing to high growth of the market in Asia Pacific. Desktop management solutions are expected to assist many organizations in the region and the demand for these solutions is estimated to expand during the forecast period.
Segments
The global desktop management and helpdesk services market has been segmented on the basis of
Types
- Change & Configuration Management
- Patch Management, Remote Support
- Security Management
- Asset Management
- Provisioning
- Offering Scalability
- Strategy & Execution
- Offering Breadth & Depth
- Support
- Offering Maturity
- Use Of Industry Standards
- Interoperability & Integration
Applications
- IT
- Financial Industry
- Manufacturing
Regions
- Asia Pacific
- North America
- Latin America
- Europe
- Middle East & Africa
Key Players
Competitive Landscape
Key players in the global desktop management and helpdesk services market include Microsoft, LANDesk (Avocent), HP, IBM, CA, Altiris (Symantec), Novell, and BMC.
Microsoft, IBM, and HP have their brand recognition, which is influencing high consumption. HP and Microsoft do not receive grading in their products, but this does not affect their consumer sentiment. HP is clearly ahead in terms of size of its customer base and revenue growth, due to HP’s effective strategy & loyal customer base.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Desktop Management and Helpdesk Services Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Desktop Management and Helpdesk Services Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Desktop Management and Helpdesk Services Market - Supply Chain
4.5. Global Desktop Management and Helpdesk Services Market Forecast
4.5.1. Desktop Management and Helpdesk Services Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Desktop Management and Helpdesk Services Market Size (000’ Units) and Y-o-Y Growth
4.5.3. Desktop Management and Helpdesk Services Market Absolute $ Opportunity
5. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Types
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Types
5.2.2. Y-o-Y Growth Projections by Types
5.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
5.3.1. Change & Configuration Management
5.3.2. Patch Management, Remote Support
5.3.3. Security Management
5.3.4. Asset Management
5.3.5. Provisioning
5.3.6. Offering Scalability
5.3.7. Strategy & Execution
5.3.8. Offering Breadth & Depth
5.3.9. Support
5.3.10. Offering Maturity
5.4. Absolute $ Opportunity Assessment by Types
5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Applications
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Applications
6.2.2. Y-o-Y Growth Projections by Applications
6.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
6.3.1. IT
6.3.2. Financial Industry
6.3.3. Manufacturing
6.4. Absolute $ Opportunity Assessment by Applications
6.5. Market Attractiveness/Growth Potential Analysis by Applications
7. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Region
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Region
7.2.2. Y-o-Y Growth Projections by Region
7.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Region
7.3.1. North America
7.3.2. Latin America
7.3.3. Europe
7.3.4. Asia Pacific
7.3.5. Middle East and Africa (MEA)
7.4. Absolute $ Opportunity Assessment by Region
7.5. Market Attractiveness/Growth Potential Analysis by Region
7.6. Global Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
8. North America Desktop Management and Helpdesk Services Market Analysis and Forecast
8.1. Introduction
8.1.1. Basis Point Share (BPS) Analysis by Country
8.1.2. Y-o-Y Growth Projections by Country
8.2. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
8.2.1. U.S.
8.2.2. Canada
8.3. Absolute $ Opportunity Assessment by Country
8.4. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
8.4.1. Change & Configuration Management
8.4.2. Patch Management, Remote Support
8.4.3. Security Management
8.4.4. Asset Management
8.4.5. Provisioning
8.4.6. Offering Scalability
8.4.7. Strategy & Execution
8.4.8. Offering Breadth & Depth
8.4.9. Support
8.4.10. Offering Maturity
8.5. Basis Point Share (BPS) Analysis by Types
8.6. Y-o-Y Growth Projections by Types
8.7. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
8.7.1. IT
8.7.2. Financial Industry
8.7.3. Manufacturing
8.8. Basis Point Share (BPS) Analysis by Applications
8.9. Y-o-Y Growth Projections by Applications
8.10. Market Attractiveness/Growth Potential Analysis
8.10.1. By Country
8.10.2. By Product Type
8.10.3. By Application
8.11. North America Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
9. Latin America Desktop Management and Helpdesk Services Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.1.3. Latin America Average Pricing Analysis
9.2. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
9.2.1. Brazil
9.2.2. Mexico
9.2.3. Rest of Latin America
9.3. Absolute $ Opportunity Assessment by Country
9.4. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
9.4.1. Change & Configuration Management
9.4.2. Patch Management, Remote Support
9.4.3. Security Management
9.4.4. Asset Management
9.4.5. Provisioning
9.4.6. Offering Scalability
9.4.7. Strategy & Execution
9.4.8. Offering Breadth & Depth
9.4.9. Support
9.4.10. Offering Maturity
9.5. Basis Point Share (BPS) Analysis by Types
9.6. Y-o-Y Growth Projections by Types
9.7. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
9.7.1. IT
9.7.2. Financial Industry
9.7.3. Manufacturing
9.8. Basis Point Share (BPS) Analysis by Applications
9.9. Y-o-Y Growth Projections by Applications
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.11. Latin America Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
10. Europe Desktop Management and Helpdesk Services Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Europe Average Pricing Analysis
10.2. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
10.2.1. Germany
10.2.2. France
10.2.3. Italy
10.2.4. U.K.
10.2.5. Spain
10.2.6. Russia
10.2.7. Rest of Europe
10.3. Absolute $ Opportunity Assessment by Country
10.4. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
10.4.1. Change & Configuration Management
10.4.2. Patch Management, Remote Support
10.4.3. Security Management
10.4.4. Asset Management
10.4.5. Provisioning
10.4.6. Offering Scalability
10.4.7. Strategy & Execution
10.4.8. Offering Breadth & Depth
10.4.9. Support
10.4.10. Offering Maturity
10.5. Basis Point Share (BPS) Analysis by Types
10.6. Y-o-Y Growth Projections by Types
10.7. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
10.7.1. IT
10.7.2. Financial Industry
10.7.3. Manufacturing
10.8. Basis Point Share (BPS) Analysis by Applications
10.9. Y-o-Y Growth Projections by Applications
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.11. Europe Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
11. Asia Pacific Desktop Management and Helpdesk Services Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Asia Pacific Average Pricing Analysis
11.2. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
11.2.1. China
11.2.2. Japan
11.2.3. South Korea
11.2.4. India
11.2.5. Australia
11.2.6. Rest of Asia Pacific (APAC)
11.3. Absolute $ Opportunity Assessment by Country
11.4. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
11.4.1. Change & Configuration Management
11.4.2. Patch Management, Remote Support
11.4.3. Security Management
11.4.4. Asset Management
11.4.5. Provisioning
11.4.6. Offering Scalability
11.4.7. Strategy & Execution
11.4.8. Offering Breadth & Depth
11.4.9. Support
11.4.10. Offering Maturity
11.5. Basis Point Share (BPS) Analysis by Types
11.6. Y-o-Y Growth Projections by Types
11.7. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
11.7.1. IT
11.7.2. Financial Industry
11.7.3. Manufacturing
11.8. Basis Point Share (BPS) Analysis by Applications
11.9. Y-o-Y Growth Projections by Applications
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.11. Asia Pacific Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
12. Middle East & Africa Desktop Management and Helpdesk Services Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Middle East & Africa Average Pricing Analysis
12.2. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
12.2.1. Saudi Arabia
12.2.2. South Africa
12.2.3. UAE
12.2.4. Rest of Middle East & Africa (MEA)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
12.4.1. Change & Configuration Management
12.4.2. Patch Management, Remote Support
12.4.3. Security Management
12.4.4. Asset Management
12.4.5. Provisioning
12.4.6. Offering Scalability
12.4.7. Strategy & Execution
12.4.8. Offering Breadth & Depth
12.4.9. Support
12.4.10. Offering Maturity
12.5. Basis Point Share (BPS) Analysis by Types
12.6. Y-o-Y Growth Projections by Types
12.7. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
12.7.1. IT
12.7.2. Financial Industry
12.7.3. Manufacturing
12.8. Basis Point Share (BPS) Analysis by Applications
12.9. Y-o-Y Growth Projections by Applications
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.11. Middle East & Africa Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
13. Competition Landscape
13.1. Global Desktop Management and Helpdesk Services Market: Market Share Analysis
13.2. Desktop Management and Helpdesk Services Distributors and Customers
13.3. Desktop Management and Helpdesk Services Market: Competitive Dashboard
13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
13.4.1. Microsoft
13.4.2. LANDesk (Avocent)
13.4.3. HP
13.4.4. IBM
13.4.5. CA
13.4.6. Altiris (Symantec)
13.4.7. Novell
13.4.8. BMC
2. Assumptions and Acronyms Used
3. Research Methodology
4. Desktop Management and Helpdesk Services Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Desktop Management and Helpdesk Services Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Desktop Management and Helpdesk Services Market - Supply Chain
4.5. Global Desktop Management and Helpdesk Services Market Forecast
4.5.1. Desktop Management and Helpdesk Services Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Desktop Management and Helpdesk Services Market Size (000’ Units) and Y-o-Y Growth
4.5.3. Desktop Management and Helpdesk Services Market Absolute $ Opportunity
5. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Types
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Types
5.2.2. Y-o-Y Growth Projections by Types
5.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
5.3.1. Change & Configuration Management
5.3.2. Patch Management, Remote Support
5.3.3. Security Management
5.3.4. Asset Management
5.3.5. Provisioning
5.3.6. Offering Scalability
5.3.7. Strategy & Execution
5.3.8. Offering Breadth & Depth
5.3.9. Support
5.3.10. Offering Maturity
5.4. Absolute $ Opportunity Assessment by Types
5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Applications
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by Applications
6.2.2. Y-o-Y Growth Projections by Applications
6.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
6.3.1. IT
6.3.2. Financial Industry
6.3.3. Manufacturing
6.4. Absolute $ Opportunity Assessment by Applications
6.5. Market Attractiveness/Growth Potential Analysis by Applications
7. Global Desktop Management and Helpdesk Services Market Analysis and Forecast by Region
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Region
7.2.2. Y-o-Y Growth Projections by Region
7.3. Desktop Management and Helpdesk Services Market Size and Volume Forecast by Region
7.3.1. North America
7.3.2. Latin America
7.3.3. Europe
7.3.4. Asia Pacific
7.3.5. Middle East and Africa (MEA)
7.4. Absolute $ Opportunity Assessment by Region
7.5. Market Attractiveness/Growth Potential Analysis by Region
7.6. Global Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
8. North America Desktop Management and Helpdesk Services Market Analysis and Forecast
8.1. Introduction
8.1.1. Basis Point Share (BPS) Analysis by Country
8.1.2. Y-o-Y Growth Projections by Country
8.2. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
8.2.1. U.S.
8.2.2. Canada
8.3. Absolute $ Opportunity Assessment by Country
8.4. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
8.4.1. Change & Configuration Management
8.4.2. Patch Management, Remote Support
8.4.3. Security Management
8.4.4. Asset Management
8.4.5. Provisioning
8.4.6. Offering Scalability
8.4.7. Strategy & Execution
8.4.8. Offering Breadth & Depth
8.4.9. Support
8.4.10. Offering Maturity
8.5. Basis Point Share (BPS) Analysis by Types
8.6. Y-o-Y Growth Projections by Types
8.7. North America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
8.7.1. IT
8.7.2. Financial Industry
8.7.3. Manufacturing
8.8. Basis Point Share (BPS) Analysis by Applications
8.9. Y-o-Y Growth Projections by Applications
8.10. Market Attractiveness/Growth Potential Analysis
8.10.1. By Country
8.10.2. By Product Type
8.10.3. By Application
8.11. North America Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
9. Latin America Desktop Management and Helpdesk Services Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.1.3. Latin America Average Pricing Analysis
9.2. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
9.2.1. Brazil
9.2.2. Mexico
9.2.3. Rest of Latin America
9.3. Absolute $ Opportunity Assessment by Country
9.4. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
9.4.1. Change & Configuration Management
9.4.2. Patch Management, Remote Support
9.4.3. Security Management
9.4.4. Asset Management
9.4.5. Provisioning
9.4.6. Offering Scalability
9.4.7. Strategy & Execution
9.4.8. Offering Breadth & Depth
9.4.9. Support
9.4.10. Offering Maturity
9.5. Basis Point Share (BPS) Analysis by Types
9.6. Y-o-Y Growth Projections by Types
9.7. Latin America Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
9.7.1. IT
9.7.2. Financial Industry
9.7.3. Manufacturing
9.8. Basis Point Share (BPS) Analysis by Applications
9.9. Y-o-Y Growth Projections by Applications
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.11. Latin America Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
10. Europe Desktop Management and Helpdesk Services Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Europe Average Pricing Analysis
10.2. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
10.2.1. Germany
10.2.2. France
10.2.3. Italy
10.2.4. U.K.
10.2.5. Spain
10.2.6. Russia
10.2.7. Rest of Europe
10.3. Absolute $ Opportunity Assessment by Country
10.4. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
10.4.1. Change & Configuration Management
10.4.2. Patch Management, Remote Support
10.4.3. Security Management
10.4.4. Asset Management
10.4.5. Provisioning
10.4.6. Offering Scalability
10.4.7. Strategy & Execution
10.4.8. Offering Breadth & Depth
10.4.9. Support
10.4.10. Offering Maturity
10.5. Basis Point Share (BPS) Analysis by Types
10.6. Y-o-Y Growth Projections by Types
10.7. Europe Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
10.7.1. IT
10.7.2. Financial Industry
10.7.3. Manufacturing
10.8. Basis Point Share (BPS) Analysis by Applications
10.9. Y-o-Y Growth Projections by Applications
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.11. Europe Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
11. Asia Pacific Desktop Management and Helpdesk Services Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Asia Pacific Average Pricing Analysis
11.2. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
11.2.1. China
11.2.2. Japan
11.2.3. South Korea
11.2.4. India
11.2.5. Australia
11.2.6. Rest of Asia Pacific (APAC)
11.3. Absolute $ Opportunity Assessment by Country
11.4. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
11.4.1. Change & Configuration Management
11.4.2. Patch Management, Remote Support
11.4.3. Security Management
11.4.4. Asset Management
11.4.5. Provisioning
11.4.6. Offering Scalability
11.4.7. Strategy & Execution
11.4.8. Offering Breadth & Depth
11.4.9. Support
11.4.10. Offering Maturity
11.5. Basis Point Share (BPS) Analysis by Types
11.6. Y-o-Y Growth Projections by Types
11.7. Asia Pacific Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
11.7.1. IT
11.7.2. Financial Industry
11.7.3. Manufacturing
11.8. Basis Point Share (BPS) Analysis by Applications
11.9. Y-o-Y Growth Projections by Applications
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.11. Asia Pacific Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
12. Middle East & Africa Desktop Management and Helpdesk Services Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Middle East & Africa Average Pricing Analysis
12.2. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Country
12.2.1. Saudi Arabia
12.2.2. South Africa
12.2.3. UAE
12.2.4. Rest of Middle East & Africa (MEA)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Types
12.4.1. Change & Configuration Management
12.4.2. Patch Management, Remote Support
12.4.3. Security Management
12.4.4. Asset Management
12.4.5. Provisioning
12.4.6. Offering Scalability
12.4.7. Strategy & Execution
12.4.8. Offering Breadth & Depth
12.4.9. Support
12.4.10. Offering Maturity
12.5. Basis Point Share (BPS) Analysis by Types
12.6. Y-o-Y Growth Projections by Types
12.7. Middle East & Africa Desktop Management and Helpdesk Services Market Size and Volume Forecast by Applications
12.7.1. IT
12.7.2. Financial Industry
12.7.3. Manufacturing
12.8. Basis Point Share (BPS) Analysis by Applications
12.9. Y-o-Y Growth Projections by Applications
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.11. Middle East & Africa Desktop Management and Helpdesk Services Demand Share Forecast, 2019-2026
13. Competition Landscape
13.1. Global Desktop Management and Helpdesk Services Market: Market Share Analysis
13.2. Desktop Management and Helpdesk Services Distributors and Customers
13.3. Desktop Management and Helpdesk Services Market: Competitive Dashboard
13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
13.4.1. Microsoft
13.4.2. LANDesk (Avocent)
13.4.3. HP
13.4.4. IBM
13.4.5. CA
13.4.6. Altiris (Symantec)
13.4.7. Novell
13.4.8. BMC
The global desktop management and helpdesk services market has been segmented on the basis of
Types
- Change & Configuration Management
- Patch Management, Remote Support
- Security Management
- Asset Management
- Provisioning
- Offering Scalability
- Strategy & Execution
- Offering Breadth & Depth
- Support
- Offering Maturity
- Use Of Industry Standards
- Interoperability & Integration
Applications
- IT
- Financial Industry
- Manufacturing
Regions
- Asia Pacific
- North America
- Latin America
- Europe
- Middle East & Africa
Key Players
Key players in the global desktop management and helpdesk services market include Microsoft, LANDesk (Avocent), HP, IBM, CA, Altiris (Symantec), Novell, and BMC.
Microsoft, IBM, and HP have their brand recognition, which is influencing high consumption. HP and Microsoft do not receive grading in their products, but this does not affect their consumer sentiment. HP is clearly ahead in terms of size of its customer base and revenue growth, due to HP’s effective strategy & loyal customer base.
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