Managed Services Market

Managed Services Market by Managed Information Service (Project & Portfolio Management, Business Process Outsourcing (BPO), Business Support Systems, , and Others), Enterprise Size (Small & Medium Enterprises and Large Enterprises), Solutions (Managed Network, Managed Infrastructure, Managed Communication, Managed Security, Managed Data Center, Managed Mobility, Managed Backup & Recovery, and Managed Information), Deployments (Hosted and On-premise), End-users (Energy & Utility, Healthcare, Financial, Manufacturing, BFSI, Government, IT & Telecom, and Others), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, Forecasts, 2021 – 2028

  • Report ID: ICT-SE-3557
  • Author: Growth Market Reports
  • Rating: 4.8
  • Total Reviews: 2
  • No. Of Pages: 174
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The global managed services market size is predicted to expand at a considerable CAGR, during the forecast period, 2021-2028. The growth of the market is attributed to growing need for safe and efficient managed services.

Managed Services Market key takeaways

The technique of outsourcing the responsibility for maintaining and anticipating the need for a variety of processes and functions in order to improve operations and cut costs is known as managed services.

The pandemic have forced governments all around the world to impose lockdown and close down offices, schools, and colleges. This has resulted, in companies implementing work from home (WFH) policy. Also schools and colleges have been forced to continue education and regular classes by using online platforms. The global online retail market has therefore seen a boom due to the pandemic, not only because of WFH policies which are adopted by companies, but also increasing use of internet and mobile telecommunication platforms for daily business operations and many more stay-at-home activities. This has ultimately led to increased online transactions, and people are preferring it more because of safety reasons.

Market Drivers, Restraints and Opportunities

  • Cost-effectiveness of managed services and its major key benefits to the corporate segment is a major factor driving the market.
  • Increasing efficiency of IOT and related technologies is estimated to fuel the market during the forecast period.
  • The inaccuracy of testing software act as a major restraint for market growth.
  • Threat of cyber-attacks because of such increased data manipulations and huge datasets, is expected to hamper the market growth.
  • Increasing demand for fast, and efficient testing, inspection and investigation services is expected to create lucrative opportunities during the forecast period.

Scope of the Report

The report on the global managed services market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Attributes

Details

Report Title

Managed Services Market – Global Industry Analysis, Growth, Share, Size, Trends, and Forecast

Base Year

2020

Historic Data

2016–2018

Forecast Period

2021–2028

Segmentation

Managed Information Service (Project & Portfolio Management, Business Process Outsourcing (BPO), Business Support Systems, and Others), Enterprise Size (Small & Medium Enterprises and Large Enterprises), Solutions (Managed Network, Managed Infrastructure, Managed Communication, Managed Security, Managed Data Center, Managed Mobility, Managed Backup & Recovery, and Managed Information), Deployments (Hosted, and On-premise), End-users (Energy & Utility, Healthcare, Financial, Manufacturing, BFSI, Government, IT & Telecom, and Others)

Regional Scope

Asia Pacific, North America, Latin America, Europe, and Middle East & Africa

Report Coverage

Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast

Key Players Covered in the Report

Accenture PLC; AT&T Inc.; BMC Software, Inc.; Cisco Systems, Inc.; Ericsson; Hewlett Packard Enterprise Development LP; Lenovo Group Limited; Alcatel-Lucent Enterprise; Avaya Inc.; CA Technologies; DXC Technology Company; Fujitsu Limited; and International Business Machines Corporation

 

Market Segment Insights

The BPO segment is projected to grow significantly

On the basis of managed information services, the market is divided into project & portfolio management, business process outsourcing (BPO), business support systems, and others. The business process outsourcing (BPO) segment accounted for the major market share of around 42% in 2020. Many businesses have started considering BPO as an integral a part of their business that permits them to target their core competencies. Varied industries are in the process of integrating analytics with project and portfolio management, because it enhances the decision-making capabilities of organizations.

The large enterprises segment to dominate the market

On the basis on enterprise size, the market is bifurcated into small & medium and large enterprises. The large enterprises segment accounted for the key market share of over 62% in 2020. Large enterprises got to deal with giant volumes of information that require to be effectively managed while being accessed domestically still as remotely. Increasing government initiatives geared toward encouraging and promoting SMEs and varied digital SMEs campaigns across the planet are expected to drive the market.

The managed data services segment to hold major market share

Based on solutions, the market is divided into managed network, managed infrastructure, managed communication, managed security, managed data center, managed mobility, managed backup & recovery, and managed information. The managed data center segment accounted for the major market share of over 16% in 2020. Continued integration of the most recent technologies in existing and new business infrastructures is expected to drive the segment. Increasing instances of cyber-attacks is predicted to drive the adoption of managed security services within the end-use industries. Also, managed security services are widely adopted in enterprise operations as a measure to secure their confidential information.     

Managed Services Market by solutions

  

The hosted segment to grow at a rapid pace

Based on deployment, the market is bifurcated into on-premise and hosted. The on-premise segment held major market share in 2020. On-premise software system installation permits large-scale customization whereas making certain infrastructure flexibility. Hosted deployment is anticipated to be the fastest-growing. It's most popular by enterprises thanks to advancements in technology and numerous options it offers like low operational value and overall cost-effectiveness.

The financial services segment is projected to hold major market share

Based on end-users, the market is segmented into energy & utility, healthcare, financial, manufacturing, BFSI, government, IT & telecom, and others. The financial services segment accounted for the market share of over 17% in 2020. The financial establishments are choosing managed services to deal with varied issues, like addressing the advances in technology and market and regulative changes, and a looming lack of resources holding experience within the latest technologies. The managed services model generally helps in running business processes and operations while rising operational potency and merchandise quality in the long run.

North America is anticipated to dominate the market

In terms of regions, the managed services market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. North America dominated the market in 2020 with a market share of over 34%. The market in Asia Pacific was valued at USD 35.89 billion in 2018 and is estimated to witness substantial growth over the forecast period. Implementation of cloud-based solutions and increasing investments in information security among many corporations within the Asia Pacific is expected to drive the market during the forecast period.

Managed Services Market by regions

Segments

Segments Covered in the Report
The global managed services market has been segmented on the basis of

Managed Information Service (MIS)

    • Business Process Outsourcing (BPO)
    • Business Support Systems
    • Project & Portfolio Management
    • Others
Enterprise Sizes
    • Small & Medium Enterprises (SMEs)
    • Large Enterprises
Solutions
    • Managed Data Center
    • Managed Network
    • Managed Mobility
    • Managed Infrastructure
    • Managed Backup and Recovery
    • Managed Communication
    • Managed Information
    • Managed Security
Deployments
    • On-premise
    • Hosted
End-users
    • Financial Services
    • Government
    • Healthcare
    • IT & Telecom
    • Manufacturing
    • Media & Entertainment
    • Retail
    • Others
Regional
  • Asia Pacific
  • North America
  • Latin America
  • Europe
  • Middle East & Africa
Key Players
  • Accenture PLC
  • AT&T Inc.
  • BMC Software, Inc.
  • Cisco Systems, Inc.
  • Ericsson
  • Hewlett Packard Enterprise Development LP
  • Lenovo Group Limited
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • CA Technologies
  • DXC Technology Company
  • Fujitsu Limited
  • International Business Machines Corporation

Competitive Landscape

Key players competing in the Managed Services Market include Accenture PLC; AT&T Inc.; BMC Software, Inc.; Cisco Systems, Inc.; Ericsson; Hewlett Packard Enterprise Development LP; Lenovo Group Limited; Alcatel-Lucent Enterprise; Avaya Inc.; CA Technologies; DXC Technology Company; Fujitsu Limited; and International Business Machines Corporation. Market players are collaborating with other organizations, who are looking forward to digitalizing, automating, and streamlining, their business processes to gain a competitive edge.

Managed Services Market by key players

1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Managed Services Market Overview
  4.1. Introduction
     4.1.1. Market Taxonomy
     4.1.2. Market Definition
  4.2. Macro-Economic Factors
     4.2.1. Industry Outlook
  4.3. Managed Services Market Dynamics
     4.3.1. Market Drivers
     4.3.2. Market Restraints
     4.3.3. Opportunity
     4.3.4. Market Trends
  4.4. Managed Services Market - Supply Chain
  4.5. Global Managed Services Market Forecast
     4.5.1. Managed Services Market Size (US$ Mn) and Y-o-Y Growth
     4.5.2. Managed Services Market Size (000’ Units) and Y-o-Y Growth
     4.5.3. Managed Services Market Absolute $ Opportunity
5. Global Managed Services Market Analysis and Forecast by End Users
  5.1. Market Trends
  5.2. Introduction
     5.2.1. Basis Point Share (BPS) Analysis by End Users
     5.2.2. Y-o-Y Growth Projections by End Users
  5.3. Managed Services Market Size and Volume Forecast by End Users
     5.3.1. Financial Services
     5.3.2. Government
     5.3.3. Healthcare
     5.3.4. IT & Telecom
     5.3.5. Manufacturing
     5.3.6. Media & Entertainment
  5.4. Absolute $ Opportunity Assessment by End Users
  5.5. Market Attractiveness/Growth Potential Analysis by End Users
6. Global Managed Services Market Analysis and Forecast by Region
  6.1. Market Trends
  6.2. Introduction
     6.2.1. Basis Point Share (BPS) Analysis by Region
     6.2.2. Y-o-Y Growth Projections by Region
  6.3. Managed Services Market Size and Volume Forecast by Region
     6.3.1. North America
     6.3.2. Latin America
     6.3.3. Europe
     6.3.4. Asia Pacific
     6.3.5. Middle East and Africa (MEA)
  6.4. Absolute $ Opportunity Assessment by Region
  6.5. Market Attractiveness/Growth Potential Analysis by Region
  6.6. Global Managed Services Demand Share Forecast, 2019-2026
7. North America Managed Services Market Analysis and Forecast
  7.1. Introduction
     7.1.1. Basis Point Share (BPS) Analysis by Country
     7.1.2. Y-o-Y Growth Projections by Country
  7.2. North America Managed Services Market Size and Volume Forecast by Country
     7.2.1. U.S.
     7.2.2. Canada
  7.3. Absolute $ Opportunity Assessment by Country
  7.4. North America Managed Services Market Size and Volume Forecast by End Users
     7.4.1. Financial Services
     7.4.2. Government
     7.4.3. Healthcare
     7.4.4. IT & Telecom
     7.4.5. Manufacturing
     7.4.6. Media & Entertainment
  7.5. Basis Point Share (BPS) Analysis by End Users
  7.6. Y-o-Y Growth Projections by End Users
  7.7. Market Attractiveness/Growth Potential Analysis
     7.7.1. By Country
     7.7.2. By Product Type
     7.7.3. By Application
  7.8. North America Managed Services Demand Share Forecast, 2019-2026
8. Latin America Managed Services Market Analysis and Forecast
  8.1. Introduction
     8.1.1. Basis Point Share (BPS) Analysis by Country
     8.1.2. Y-o-Y Growth Projections by Country
     8.1.3. Latin America Average Pricing Analysis
  8.2. Latin America Managed Services Market Size and Volume Forecast by Country
      8.2.1. Brazil
      8.2.2. Mexico
      8.2.3. Rest of Latin America
   8.3. Absolute $ Opportunity Assessment by Country
  8.4. Latin America Managed Services Market Size and Volume Forecast by End Users
     8.4.1. Financial Services
     8.4.2. Government
     8.4.3. Healthcare
     8.4.4. IT & Telecom
     8.4.5. Manufacturing
     8.4.6. Media & Entertainment
  8.5. Basis Point Share (BPS) Analysis by End Users
  8.6. Y-o-Y Growth Projections by End Users
  8.7. Market Attractiveness/Growth Potential Analysis
     8.7.1. By Country
     8.7.2. By Product Type
     8.7.3. By Application
  8.8. Latin America Managed Services Demand Share Forecast, 2019-2026
9. Europe Managed Services Market Analysis and Forecast
  9.1. Introduction
     9.1.1. Basis Point Share (BPS) Analysis by Country
     9.1.2. Y-o-Y Growth Projections by Country
     9.1.3. Europe Average Pricing Analysis
  9.2. Europe Managed Services Market Size and Volume Forecast by Country
     9.2.1. Germany
     9.2.2. France
     9.2.3. Italy
     9.2.4. U.K.
     9.2.5. Spain
     9.2.6. Russia
     9.2.7. Rest of Europe
  9.3. Absolute $ Opportunity Assessment by Country
  9.4. Europe Managed Services Market Size and Volume Forecast by End Users
     9.4.1. Financial Services
     9.4.2. Government
     9.4.3. Healthcare
     9.4.4. IT & Telecom
     9.4.5. Manufacturing
     9.4.6. Media & Entertainment
  9.5. Basis Point Share (BPS) Analysis by End Users
  9.6. Y-o-Y Growth Projections by End Users
  9.7. Market Attractiveness/Growth Potential Analysis
     9.7.1. By Country
     9.7.2. By Product Type
     9.7.3. By Application
  9.8. Europe Managed Services Demand Share Forecast, 2019-2026
10. Asia Pacific Managed Services Market Analysis and Forecast
  10.1. Introduction
     10.1.1. Basis Point Share (BPS) Analysis by Country
     10.1.2. Y-o-Y Growth Projections by Country
     10.1.3. Asia Pacific Average Pricing Analysis
  10.2. Asia Pacific Managed Services Market Size and Volume Forecast by Country
     10.2.1. China
     10.2.2. Japan
     10.2.3. South Korea
     10.2.4. India
     10.2.5. Australia
     10.2.6. Rest of Asia Pacific (APAC)
  10.3. Absolute $ Opportunity Assessment by Country
  10.4. Asia Pacific Managed Services Market Size and Volume Forecast by End Users
     10.4.1. Financial Services
     10.4.2. Government
     10.4.3. Healthcare
     10.4.4. IT & Telecom
     10.4.5. Manufacturing
     10.4.6. Media & Entertainment
  10.5. Basis Point Share (BPS) Analysis by End Users
  10.6. Y-o-Y Growth Projections by End Users
  10.7. Market Attractiveness/Growth Potential Analysis
     10.7.1. By Country
     10.7.2. By Product Type
     10.7.3. By Application
  10.8. Asia Pacific Managed Services Demand Share Forecast, 2019-2026
11. Middle East & Africa Managed Services Market Analysis and Forecast
  11.1. Introduction
     11.1.1. Basis Point Share (BPS) Analysis by Country
     11.1.2. Y-o-Y Growth Projections by Country
     11.1.3. Middle East & Africa Average Pricing Analysis
  11.2. Middle East & Africa Managed Services Market Size and Volume Forecast by Country
     11.2.1. Saudi Arabia
     11.2.2. South Africa
     11.2.3. UAE
     11.2.4. Rest of Middle East & Africa (MEA)
  11.3. Absolute $ Opportunity Assessment by Country
  11.4. Middle East & Africa Managed Services Market Size and Volume Forecast by End Users
     11.4.1. Financial Services
     11.4.2. Government
     11.4.3. Healthcare
     11.4.4. IT & Telecom
     11.4.5. Manufacturing
     11.4.6. Media & Entertainment
  11.5. Basis Point Share (BPS) Analysis by End Users
  11.6. Y-o-Y Growth Projections by End Users
  11.7. Market Attractiveness/Growth Potential Analysis
     11.7.1. By Country
     11.7.2. By Product Type
     11.7.3. By Application
  11.8. Middle East & Africa Managed Services Demand Share Forecast, 2019-2026
12. Competition Landscape
  12.1. Global Managed Services Market: Market Share Analysis
  12.2. Managed Services Distributors and Customers
  12.3. Managed Services Market: Competitive Dashboard
  12.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
     12.4.1. Accenture PLC
     12.4.2. AT&T Inc.
     12.4.3. BMC Software, Inc.
     12.4.4. Cisco Systems, Inc.
     12.4.5. Ericsson
     12.4.6. Hewlett Packard Enterprise Development LP
     12.4.7. Lenovo Group Limited

Segments Covered in the Report
The global managed services market has been segmented on the basis of

Managed Information Service (MIS)

    • Business Process Outsourcing (BPO)
    • Business Support Systems
    • Project & Portfolio Management
    • Others
Enterprise Sizes
    • Small & Medium Enterprises (SMEs)
    • Large Enterprises
Solutions
    • Managed Data Center
    • Managed Network
    • Managed Mobility
    • Managed Infrastructure
    • Managed Backup and Recovery
    • Managed Communication
    • Managed Information
    • Managed Security
Deployments
    • On-premise
    • Hosted
End-users
    • Financial Services
    • Government
    • Healthcare
    • IT & Telecom
    • Manufacturing
    • Media & Entertainment
    • Retail
    • Others
Regional
  • Asia Pacific
  • North America
  • Latin America
  • Europe
  • Middle East & Africa
Key Players
  • Accenture PLC
  • AT&T Inc.
  • BMC Software, Inc.
  • Cisco Systems, Inc.
  • Ericsson
  • Hewlett Packard Enterprise Development LP
  • Lenovo Group Limited
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • CA Technologies
  • DXC Technology Company
  • Fujitsu Limited
  • International Business Machines Corporation

Key players competing in the Managed Services Market include Accenture PLC; AT&T Inc.; BMC Software, Inc.; Cisco Systems, Inc.; Ericsson; Hewlett Packard Enterprise Development LP; Lenovo Group Limited; Alcatel-Lucent Enterprise; Avaya Inc.; CA Technologies; DXC Technology Company; Fujitsu Limited; and International Business Machines Corporation. Market players are collaborating with other organizations, who are looking forward to digitalizing, automating, and streamlining, their business processes to gain a competitive edge.

Managed Services Market by key players

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