The global computer aided dispatch market size was USD 1.70 Bn in 2022 and is likely to reach USD 4.42 Bn by 2031, expanding at a CAGR of 11.26% during 2023–2031. The market growth is attributed to the increasing exposure to connected devices, going on digitalization, and growing prominence on public safety.
In order to record incident calls, receive the status and updates of the responder, organize the dispatch, and dispatch the responders accurately, the dispatchers and 911 operators use computer aided dispatch (CAD) solutions.
CAD solutions are widely used among government agencies and law enforcement to effectively manage emergencies. The major focus of such agencies is to ensure quick retaliation to warnings associated with natural calamities and criminal activities.
Acquisition of CAD solutions is also increasing across the globe due to the foundation of advancement in these solutions. The crime rate is increasing rapidly in several parts of the world which prompted the local government to ensure the maximum safety of the general public resulting in hostile spending on Computer Aided solutions for the safety of the public.
For instance, an announcement was made by the Government of India in 2014 to invest approximately USD 52 million for the deployment and integration of CAD platforms in the country.
The cad dispatch centers and public safety answering points (PSAP), also known as public safety radio systems, are set and operated by independent agencies. On the other hand, it has been noticed that the usage of different CAD solutions by different agencies leads to interoperability and incompatibility issues.
In an effort to overcome this problem, a single point of contact is being opted for by public safety agencies. Acquisition of such a solution reduces the overall cost of operation as well as addresses the issue of interoperability.
The market report finds that the COVID-19 pandemic has positively impacted the growth of the market, due to concerns related to public health have increased which also resulted in a rising urge for emergency health services worldwide.
Furthermore, the various key players in the market are shifting their center of attention towards the development of advanced computer aided dispatch software that has the feature to respond to COVID-19 providing improved and better services in the case of emergency throughout the pandemic. Hence, the pandemic had a positive impact on the computer aided dispatch market, especially on health emergency services.
Computer Aided Dispatch Market Dynamics
The global computer aided dispatch market report has up-to-date insights that help in formulating a strategic roadmap about the estimated market scenario and performance during 2023 to 2031.
An increase in national public safety initiatives is driving the growth of the market. Effective management of dispatch operations and improvement of public safety Computer Aided solutions are being widely adopted which is expected to fuel the market growth. However, the rising acquisition of cloud-based CAD software among private and public agencies is anticipated to propel market growth. Increasing natural disasters and criminal activities along with the arrival of connected devices are some major features driving the market growth.
The growing reinforcement of public safety answering points (PSAPs) is a key challenge hampering the market expansion in the coming years. Moreover, the adoption of different CAD solutions by various agencies, cad dispatch systems, and team operating systems is facing interoperability and incompatibility issues. Especially in developing countries, PSAPs are opting for a single point of contract to overcome these issues. To overcome these issues, PSAPs are opting for a single point of contact. However, budget constraints and evolving equipment cycle are the factors hindering the market growth.
Increasing technological Investments in communication infrastructure for public safety is expected to create lucrative opportunities for the market. The evolvement of government policies and regulations coupled with increasing investments by companies for the advancement and innovation in Computer Aided solutions is estimated to create key opportunities for the market growth.
Scope of Computer Aided Dispatch Market Report
The global computer aided dispatch market research report includes an assessment of the market trends, market segments, and regional markets. Overview and dynamics have also been included in the report.
Computer Aided Dispatch Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast
Components (Services and Software), Deployment Type (On-premise and Cloud-based), and Verticals (Transportation, Public Safety, Power & Utilities, Government & Defense, Healthcare, and Others)
Asia Pacific, North America, Latin America, Europe, and Middle East & Africa
Company Share, Computer Aided Dispatch Market Size and Analysis, Competitive Landscape, Growth Factors, Market Trends, and Revenue Forecast
Key Players Covered in the Report
ZOLL Medical Corporation; CENTRALSQUARE; CARBYNE; CODY Systems.; Hexagon AB; Harris; Mark43; Nuance Communications, Inc.; Motorola Solutions, Inc.; Priority Dispatch Corp.; Southern Software, Inc.; RapidDeploy, Inc; Tyler Technologies; Verint Systems Inc.; Avtec Inc.; and ZETRON
Computer Aided Dispatch Market Segment Insights
Based on component, the computer aided dispatch market is bifurcated into services and software. The computer aided dispatch software segment is expected to expand at a significant growth rate during the projection period, owing to the extensive preference of CAD solutions for several applications of public safety including healthcare emergencies and disaster management. The growth of the segment can also be attributed to a huge demand for CAD solutions among emergency medical services, police, and fire services.
On the basis of deployment type, the market is divided into on-premise and cloud-based. The on-premise segment is projected to register a considerable CAGR during the forecast period, due to the rising implementation of CAD solutions by various public safety agencies in order to access and save data securely and safely within the premises.
The cloud-based segment is anticipated to gain notable growth over the forecast period, due to the various benefits associated with cloud-based solutions such as reduction of total cost and others.
Based on vertical, the computer aided dispatch market is segmented into transportation, public safety, power & utilities, government & defense, healthcare, and others. The public safety segment is expected to register a robust growth rate during the forecast period, owing to the deployment of CAD systems to various public safety departments worldwide to ensure maximum efficiency while carrying out cad dispatch operations.
The healthcare segment is anticipated to register a high CAGR during the forecast period, due to the rising urge for efficient management of medical services. The other verticals including transportation, power & utilities, and government & defense are also estimated to exhibit remarkable growth in the coming years.
In terms of region, the global computer aided dispatch market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. North America is expected to dominate the market during the projection period, owing to changing government policies and regulations, rising demand for solutions for public safety, and availability of advanced communication and networking infrastructure. The growth of the market can also be attributed to the presence of key market players in the region.
The Asia Pacific is estimated to grow at a rapid pace attributed to the evolution of government policies and continued urbanization. The further growth of the market is attributed to the constant launch of networking and communication infrastructure.
The global computer aided dispatch market has been segmented on the basis of
- Public Safety
- Power & Utilities
- Government & Defense
- Asia Pacific
- North America
- Latin America
- Middle East & Africa
- ZOLL Medical Corporation
- CODY Systems.
- Hexagon AB;
- Nuance Communications, Inc.
- Motorola Solutions, Inc.
- Priority Dispatch Corp.
- Southern Software, Inc.
- RapidDeploy, Inc
- Tyler Technologies
- Verint Systems Inc.
- Avtec Inc.
Key players competing in the global computer aided dispatch market are ZOLL Medical Corporation; CENTRALSQUARE; CARBYNE; CODY Systems.; Hexagon AB; Harris; Mark43; Nuance Communications, Inc.; Motorola Solutions, Inc.; Priority Dispatch Corp.; Southern Software, Inc.; RapidDeploy, Inc; Tyler Technologies; Verint Systems Inc.; Avtec Inc.; and ZETRON.
These companies adopted development strategies including mergers, acquisitions, partnerships, collaboration, product launches, and production expansion to expand their consumer base worldwide.
In November 2020, Carbyne partnered with Centralsquare for computer aided dispatch software improvements. This partnership is to improve CAD and other safety tools, which include 911 caller’s location, and then enable a live video chat, instant messaging, and data sharing with emergency dispatchers.