Computer-aided Dispatch (CAD) Market Trends, Industry | 2031

Report Description

Computer-aided Dispatch (CAD) Market Outlook 2031:

The Global Computer-Aided Dispatch (CAD) Market was valued at USD 1,703.2 Million in 2022 and is projected to reach USD 4,429.3 Million by 2031, expanding at a CAGR of 11.4% during the forecast period.

Computer-aided dispatch (CAD) is a technology solution, primarily used by emergency response agencies and public safety groups to efficiently manage and deploy resources in response to calls for help. A CAD system helps dispatchers in communicating critical information to field personnel, resulting in fast response times and enhanced situational awareness.

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The features such as interface with mobile data computers (MDC), mapping functionality, interfaces with other external local state, and federal information systems are included in CAD. The dispatchers, call takers, and 911 operators use computer-aided dispatch (CAD) systems to prioritize & record incident calls, determine the status & location of responders in the field, and dispatch responder personnel effectively.

Macro-Economic Factors

Economic Growth

Economic growth often leads to high disposable income for individuals and households. Rising adoption of safety surveillance systems along with economic growth drives the demand for efficient computer-aided dispatch (CAD) solutions. Economic growth leads to increased investments by business and governments in the CAD technology systems.

Furthermore, economic growth leads to globalization, which plays a critical role in creating interconnected markets and fostering cross-border collaborations in multiple regions. This leads to the widespread implementation of computer-aided dispatch (CAD) software.

Technological Advancements

Technological advancements in computer-aided dispatch (CAD) enhance efficiency and user experience. The integration of artificial intelligence (AI) streamlines computer-aided dispatch processes, reducing administrative burdens and errors. Assistive AI is a one of the beneficial tools for dispatching. It includes features such as public safety answering points (PSAPs), real-time crime centres (RTCCs), and emergency call centres (ECCs).

For instance, Hexagon AB has developed advanced Intergraph Computer-aided Dispatch (I/CAD), which is an industry-leading incident management software. It offers features such as I/CAD, integrated capabilities for call handling & dispatching, field communications, intelligent mapping, data reporting & analysis, and application integration. It contributes to the improvement of the quality and availability of important information by providing a single operating picture for intelligent response.

Computer-aided Dispatch (CAD) Market Dynamics

Market Driver- Growing incidents of Public Safety Threats and Emergencies across the Globe

One of the key drivers for the global computer-aided dispatch market is the growing incidents of public safety threats and emergencies globally. The incidents such as natural disasters, accidents, and security incidents are becoming increasingly common in various places, necessitating the use of innovative technologies to efficiently manage and respond to these crises.

CAD systems acts a key function in expediting emergency response operations by providing a centralized platform for managing crises, optimizing resource allocation, and improving communication among first responders. The possibility of emergencies and public safety threats has increased substantially as urbanization and population density have increased in many regions across the globe. Therefore, law enforcement, governments, and emergency services are investing increasingly in advanced CAD systems to improve their emergency response capabilities.

The ability of CAD systems to connect with other public safety technologies, such as Geographic Information System (GIS) mapping and real-time analytics, increases their usefulness in dealing with a wide range of emergency situations.

Market Driver- The Development in Communication Infrastructure Technologies

Another factor driving the growth of the global Computer-aided Dispatch (CAD) market is the development in advanced communication infrastructure technologies. Growing demand for real-time and seamless communication within emergency response systems resulted in significant investments in advanced communication networks.

The adoption of technology such as 5G, internet, and satellite communication has become important, as governments and organizations seek to improve their emergency response capabilities. High-speed communication network integration allows for faster and more reliable data flow between emergency services and dispatch centers.

In an emergency, real-time data transmission is essential, as it allows dispatchers to receive and distribute critical information quickly. The improved communication capabilities reduce reaction times as well as allow for effective coordination among multiple emergency services, which contributes to the overall efficiency of emergency response systems. Therefore, the global CAD market is experiencing the increased demand, driven by the critical necessity for advanced communication infrastructure to support fast and effective emergency response operations.

Market Restraint – Complexities associated with the Integration of Computer-aided Dispatch (CAD) Systems

One of the major restraints facing the market revolves around the complexities associated with the Integration of computer-aided dispatch (CAD) systems. Emergency response systems are often made up of a wide range of technologies and solutions, each of which serves a specialized function within the overall ecosystem.

The smooth interoperability of these different components is critical for the proper operation of CAD systems. Interoperability issues arise as a result of discrepancies in data formats, communication protocols, and software interfaces between emergency response technologies. CAD solutions are required to interact with a variety of systems, including Geographic Information System (GIS), law enforcement databases, Emergency Medical Services (EMS), leading to the efficient data interchange to become a difficult issue.

The integration process is further complicated by varying standards and proprietary technology, resulting in delays, errors, and unsatisfactory performance in emergency response operations.

Market Opportunity -  Increasing Demand for Surveillance and Disaster Management Systems

Governments across the globe are increasingly turning to technology to monitor and protect their citizens, due to the rise in crime and terrorism. This has boosted need for surveillance systems and disaster management systems, which has increased the demand for computer-aided dispatch solutions. The adoption of CAD solutions improves safety and security through providing wide real-time information such as location tracking and incident information.

This information then is used to guide decision-making and ultimately improve public safety. Surveillance is a fundamental part of public health practice and is used to measure the impact of disease, detect changes in trends, guide immediate & long-term actions, and prioritize the use of public health resources during crises that threaten public health as well as during ordinary circumstances.

Surveillance is extremely important at the time of crises such as pandemics, natural disasters, famines, and conflicts. The high rates of mortality and morbidity occur during the early stages of events that escalate to the level of humanitarian emergencies such as when resources are scarce and healthcare & other service delivery systems are disrupted as well as health, safety, security, and well-being of population are compromised.

Scope of the Computer-aided Dispatch (CAD) Market Report

The report on the global Computer-aided Dispatch (CAD) market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Computer-aided Dispatch (CAD) Market Segmental Outlook

The global Computer-aided Dispatch (CAD) market is segmented on the basis of component, deployment mode, enterprise size, application, and end-use industry.

In terms of component, Computer-aided Dispatch (CAD) market is segmented into solutions and services. The solutions segment holds a significant market share and is projected to expand at a significant CAGR during the forecast period.

The demand for computer-aided dispatch solutions is increasing rapidly among Police, Fire, and Emergency Medical Services (EMS) organizations. Therefore, the solutions segment is expected to develop significantly during the forecast period.

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On the basis of deployment mode, the Computer-aided Dispatch (CAD) market is segmented into cloud-based and on-premise. The cloud-based segment holds a significant market share and is projected to expand at a significant CAGR during the forecast period, due to the increasing adoption of cloud-based CAD solutions and the rising need for remote accessibility & scalability.

Based on enterprise size, the Market is segmented into small & medium enterprises (SMEs) and large enterprises. The small & medium enterprises (SMEs) segment holds a significant share of the market during the forecast period. 

The growing market competition has led SMEs to invest in CAD software and implement go-to-market strategies in order to make profitable business choices. CAD solutions provide SMEs the advantages of real-time event chat, flexibility, and flexible workflow.

On the basis of application, the Computer-aided Dispatch (CAD) market is segmented into unit management, reporting & analysis, call management, and others. The unit management segment is expected to hold a significant market share and is projected to expand at a significant CAGR during the forecast period, due to the increasing demand for real-time unit tracking and resource optimization.

Based on end-use industry, the Computer-aided Dispatch (CAD) market is segmented into government & defense, healthcare, power & utilities, transportation, and others. The government & defense segment is expected to hold a significant market share and is projected to expand at a significant CAGR of during the forecast period, due to the growing adoption of public safety and security. Governments are investing in advanced CAD systems across the globe to upgrade emergency response times and coordination among various agencies.

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Regional Outlook

On the basis of region, the global Computer-aided Dispatch (CAD) market is segmented into North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa.

The market in North America holds a significant market share and is expected to expand at a significant CAGR during the forecast period, owing to the rising need for public safety solutions, as the crime rate and the frequency of natural disasters are high in the region. The region also has a well-developed networking and communication infrastructure, which enables the seamless integration and operation of CAD systems.

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Key Companies Developments

• In June 2023, Hexagon completed the acquisition of CADS Additive GmbH, a rapidly growing provider of specialized software that assists companies in preparing designs for metal additive manufacturing (AM). This acquisition further strengthens additive manufacturing solutions of Hexagon.

• On August 2023, CENTRALSQUARE launched CentralSquare MobileX Enterprise. This is a new and fully optimized CAD experience designed for handheld Android and iOS devices.

• In September 2022, Harris, a subsidiary of Constellation Software Inc., has broadened its public sector offerings with the strategic acquisition of Cushing Systems Inc., a key provider of public safety software. Cushing Systems has been delivering computer-aided dispatch (CAD), records, jail, and civil process management solutions to over 60 government agencies across the Midwestern US.

• On September 2023, Mark43 announced a partnership with the City of Berwyn (IL) to install its cloud-native records management system (RMS), computer-aided dispatch (CAD), and analytics suite. The Berwyn Police Department is the first Illinois agency to use the entire Mark43 Public Safety Suite, paving the way for the rest of the states to deploy a comprehensive modern, cloud-native platform that improves the effectiveness of first responders and supports community safety.

Key Benefits for Industry Participants & Stakeholders

• In-depth Analysis of the Global Computer-aided Dispatch (CAD) Market

• Historical, Current, and Projected Market Size in terms of Value and Volume

• Potential & Niche Segments and Regions Exhibiting Promising Growth Covered

• Industry Drivers, Restraints, and Opportunities Covered in the Study

• Recent Industry Trends and Developments

• Competitive Landscape & Strategies of Key Players

• Neutral Perspective on Global Computer-aided Dispatch (CAD) Market