Computer Aided Dispatch Market by Components (Services and Software [Cloud-based and On-premise]), Verticals (Transportation, Public Safety, Power & Utilities, Government & Defense, Healthcare, and Others), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021-2028

The global computer aided dispatch market size was valued at USD 37.06 billion in 2020 and is estimated to expand at a considerable CAGR over the forecast period, 2021-2028. The growth of the market is attributed to the increasing exposure to connected devices, going on digitalization, and growing prominence on public safety.

In order to record incident calls, receiving status and updates of the responder, organize the dispatch, and dispatch the responders accurately, the dispatchers and 911 operators use computer aided dispatch (CAD) solutions. CAD solutions are widely used among numerous government agencies and law enforcement for the effective management of emergency situations. The major focus of such agencies is to ensure quick retaliation to warnings associated with natural calamities and criminal activities. Acquisition of CAD solutions is also increasing across the globe due to the foundation of advancement in these solutions. The crime rate is increasing rapidly in several parts of the world which prompted the local government to ensure maximum safety of the general public resulting in hostile spending on CAD solutions for the safety of the public. For instance, an announcement was made by the Government of India in 2014 to invest approximately USD 52 million for the deployment and integration of CAD platforms in the country.

The dispatch centers and public safety answering points (PSAP) also known as public safety radio systems are together set and operated by independent agencies. On the other hand, it has been noticed that the usage of different CAD solutions by different agencies leads to interoperability and incompatibility issues. In an effort to overcome this problem, a single point of contact is being opted by public safety agencies. Acquisition of such a solution reduces the overall cost of operation as well as addresses the issue of interoperability.

Concerns related to public health have been increased due to the outbreak of the COVID-19 pandemic which also resulted in a rising urge for emergency health services worldwide. Furthermore, the various key players of the market are shifting their center of attention towards the development of advanced CAD software that has the feature to respond to COVID-19 providing improved and better services in the case of emergency throughout the pandemic. Hence, the pandemic had a positive impact on the computer aided dispatch market, especially on the health emergency services.

Market Trends, Drivers, Restraints, and Opportunities

• Increasing natural disasters and criminal activities along with the arrival of connected devices are some major features driving the market growth.
• Rising acquisition of cloud-based CAD software among the private and public agencies is anticipated to propel the market growth.
• Effective management of dispatch operations and for improvement of public safety CAD solutions are being widely adopted which is expected to fuel the market growth.
• The growing reinforcement of PSAPs is a key challenge hampering the market expansion in the coming years.
• Evolvement of government policies and regulations coupled with increasing investments by companies for the advancement and innovation in CAD solutions is estimated to create key opportunities for the market growth.

Scope of the Report

The report on the global computer aided dispatch market includes an assessment of the market, trends, and segments. Overview and dynamics have also been included in the report.

Market Segment Insights

Software segment is expected to lead the market

On the basis of components, the computer aided dispatch market is bifurcated into services and software. The software segment is further bifurcated into cloud-based and on-premise. The software segment led the market in 2019 and is expected to continue its lead over the forecast period owing to the extensive preference of CAD solutions for several applications of public safety including healthcare emergencies and disaster management. The growth of the segment can also be attributed to a huge demand for CAD solutions among the emergency medical services, police, and fire services. The on-premise sub-segment of the software segment is estimated to hold the major share of the market during the forecast period due to the rising implementation of CAD solutions by various public safety agencies in order to access and save data securely and safely within the premises. On the other hand, the cloud-based sub-segment is anticipated to gain notable growth over the forecast period due to the fact that various benefits are associated with cloud-based solutions such as reduction of total cost and others.

Healthcare segment is anticipated to register a high CAGR

Based on verticals, the market is segmented into transportation, public safety, power & utilities, government & defense, healthcare, and others. The public safety segment held a large share of the market in 2019 and is expected to grow at a lucrative rate over the forecast period owing to the deployment of CAD systems to various public safety departments worldwide in order to ensure maximum efficiencies while carrying dispatch operations. However, the healthcare segment is anticipated to register a high CAGR during the forecast period due to the rising urge for efficient management of medical services. The other verticals including transportation, power & utilities, government & defense are also estimated to exhibit a remarkable growth in the coming years.

Asia Pacific market is estimated to grow at a rapid rate

In terms of regions, the computer aided dispatch market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. North America led the market in 2019 owing to changing government policies and regulations, rising demand for solutions for public safety, and availability of advanced communication and networking infrastructure. The growth of the market can also be attributed to the presence of key market players in the region. On the other hand, the market in Asia Pacific market is estimated to grow at a rapid pace attributed to the evolvement of government policies and continued urbanization. The further growth of the market is attributed to the constant launch of networking and communication infrastructure.

Segments

• Services
• Software
  • Cloud-based
  • On-premise

• Transportation
• Public Safety
• Power & Utilities
• Government & Defense
• Healthcare
• Others

• Asia Pacific
• North America
• Latin America
• Europe
• Middle East & Africa

• Zoll Medical Corp.
• Caliber Public Safety
• CentralSquare
• Carbyne
• Cody Systems
• DoubleMap
• Corti
• ESO
• Hexagon Safety & Infrastructure
• Harris Computer
• Mark43, Inc.
• Nuance Communications, Inc.
• Motorola Solutions, Inc.
• Priority Dispatch Corp
• Southern Software, Inc.
• RapidDeploy, Inc.
• Spillman Technologies, Inc
• Tyler Technologies
• Traumasoft
• Verint Systems Inc. (NowForce)
• Avtec Inc.
• Zetron

Competitive Landscape

Key players competing in the market are Zoll Medical Corp.; Caliber Public Safety; CentralSquare; Carbyne; Cody Systems; DoubleMap; Corti; ESO; Hexagon Safety & Infrastructure; Harris Computer; Mark43, Inc.; Nuance Communications, Inc.; Motorola Solutions, Inc.; Priority Dispatch Corp; Southern Software, Inc.; RapidDeploy, Inc.; Spillman Technologies, Inc; Tyler Technologies; Traumasoft; Verint Systems Inc. (NowForce); Avtec Inc.; and Zetron. Many of these players have adopted business strategies such as collaborations, partnerships, alliances, acquisitions, joint ventures, and mergers in order to increase their operation expansion, consumer base, and market position globally. For instance, Avtec, Inc. was acquired by Motorola Solutions, Inc. in March 2019.