Unified Communications as a Service in Healthcare Market 2030

Report Description

The global unified communications as a service in healthcare market size is expected to register a high CAGR during the forecast period, 2021–2028. The growth of the market is attributed to the rapid adoption of digitalization in healthcare sector and the growing demand for telemetry medical services.

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Unified communications as a service (UCaaS) is an advanced digital technology that use cloud delivery mechanism and cloud-based services for providing efficient or simplified business communications. UCaaS is a key component of the global industrial movement toward cloud services, often known as digital transformation. The UCaaS market growth is the result of the rapid expanding of cloud computing, especially in the corporate sector. The term ‘unified communications’ refers to the integration of several channels or platforms through which an organization can communicate or exchange information using devices or equipment such as telephones, voicemail, chat, email, web, audio, and video conferencing. Through cloud-based software, UCaaS allows continuous contact with any member of an organization from anywhere in the globe.

Rapid adoption of telehealth system in the healthcare industry plays an important role for market expansion of UCaaS services. To stay in the market competition, healthcare firms have to timely update their machines, devices, and equipment; thereby, telehealth technology is increasingly adopted in hospitals and clinics across the globe. The technology offers several advantages to patients as they can conduct virtual doctor visits, get support nurse hotlines, and get advices from different health professionals. Patients are usually treated by a multidisciplinary team of professionals in modern medicine, which includes general practitioners, nurses, therapists, and specialty physicians. UCaaS provides a single platform for all of these professionals to interact and achieve the best potential outcomes for each patient, regardless of technology or location.

Each healthcare practitioner has their own login to a secure system that protects patient privacy while allowing the proper personnel to rapidly access, share, and update the patient's electronic health record. The US Department of Health and Human Services (HHS) has granted permissions to healthcare practitioners to offer telehealth services using previously non-compliant technology such as Skype and Facetime for a limited time. The Centers for Medicare & Medicaid Programs (CMS) has made medicare telehealth services more accessible to patients. These services are also covered by private insurance companies such as Blue Cross Blue Shield of North Carolina. Healthcare experts are not only examining patients with video conferencing-based telemedicine technology, but they are also having virtual bedside discussions with dispersed family members.

The COVID-19 pandemic had accelerated the demand for UCaaS solutions due to the massive increased in the coronavirus cases worldwide. Several digital platforms were increasingly implemented by hospitals and clinics to ensure proper patient guidance supports from a team of medical experts in terms of handling patients, who were treated at home settings. Moreover, several governments have formulated several policies to increase the use of various technology and devices to enhance the communication system between patients and doctors. For instance, the European Commission has previously implemented a number of strategies to increase EU healthcare interoperability and standardization. The E-health Action Plan was planned out to enhance healthcare in Europe by utilizing information and communication technology. Healthcare organizations have had to adapt their unified communications strategy quickly in order to accommodate distant personnel and constantly growing facilities.

Market Trends, Drivers, Restraints, and Opportunities

• Increased integration of advanced technology such as Artificial Intelligence and rapid implementation of digital transformation goals among business enterprises are key factors driving the market.
• Rising availability of various cost-effective cloud solutions for small businesses across industries is anticipated to fuel the market in the coming years.
• Growing acceptance of cloud-based services among public and private business enterprises is further expected to boost the market during the forecast period.
• Issues concerning cybercrimes, privacy of users, and data leaked are some major challenges that can hinder the market.
• Growing funding for on-premise technology by key players and R&D programs for the development of high-performance communication system are offering several opportunities for market growth.

Scope of the Report

The report on the global unified communications as a service in healthcare market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Unified Communications as a Service in Healthcare Market Segment Insights

Public cloud segment to hold a dominant market share

Based on deployments, the market is bifurcated into public cloud and private cloud. The public cloud segment held a dominant market share in 2020 and the trend is projected to continue during the forecast period owing to wide deployment of public cloud solutions by the healthcare sector. Rising public cloud deployment by public and business organizations is mainly driven by certain advantages such as low-cost operation, easy subscription-based platforms, and efficient cloud UCaaS solutions. On the other hand, the private cloud segment is expected to account for a large market share in the coming years due to the rising deployment of private cloud platforms mainly by business enterprises owing to benefits including easy customization, 24/7 support system, and secured environment.

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Europe is anticipated to dominate the market

On the basis of regions, the unified communications as a service in healthcare market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. The market of Europe is anticipated to expand at an impressive CAGR during the forecast period owing to the early adoption of innovative technology and wide acceptance of UCaaS platforms by several healthcare companies in the region. Moreover, the rapid growth of healthcare sector, wide R&D program funding, and wide adoption of telemetry medical services in hospitals and clinics in the region further propel the regional market.