Speech Analytics Market
Segments - by Types (Solution and Service), Deployments (On-Premise and Cloud-based), Enterprise Size (Small & Medium Enterprise (SMEs) and Large Enterprise), End-Uses (Telecom, IT, BFSI, Retail, Healthcare, Hospitality, Government, and Others), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021 – 2028
The global speech analytics market was valued at USD 626.2 million in 2020 and is anticipated to reach USD 1.62 million by 2028, expanding at a CAGR of 10 % during the forecast period, 2021 – 2028. The growth of the market is attributed to its large number of applications in the BFSI and IT & telecom industry.
Speech analytics is the process of examining recorded calls to collect customer information to improve future interaction and communication. The process is majorly used by customer contact centers to collect information buried in client interactions with the organization.
Market Trends, Drivers, Restraints, and Opportunities:
- Rising demand for risk and compliance management across different sectors and growing number of contact centers resulted in the innovation of software that assists organizations to understand changing consumer preferences.
- Rising pressure on businesses to guard their intellectual assets for enhancing efficiency and agility in their operations through wide insights mined in the voice of the customer drives the market.
- Increasing adoption of analytical solutions in corporates and agencies has fueled the market.
- Complex application system and high cost of investments are hampering the market growth.
Scope of the Report:
The report on the speech analytics market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.
|
Attributes |
Details |
|
Report Title |
Global Speech Analytics Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast |
|
Base Year |
2020 |
|
Historic Data |
2018–2019 |
|
Forecast Period |
2021–2028 |
|
Segmentation |
Types (Solution and Service), Deployments (On-Premise and Cloud-based), Enterprise Size (Small & Medium Enterprise (SMEs) and Large Enterprise), End-Uses (Telecom, IT, BFSI, Retail, Healthcare, Hospitality, Government, and Others), and Regions |
|
Regional Scope |
Asia Pacific, North America, Latin America, Europe, and Middle East & Africa |
|
Report Coverage |
Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast |
|
Key Players Covered in the Report |
Verint Systems, Avaya Inc., Genesys, Nice Systems, Nexidia, and Call Miner |
Market Segment Insights:
The solution segment held a major market share of the total revenue in 2018
Based on types, the global speech analytics market is bifurcated into solution and service. Speech analytic solution is opted by several contact centers worldwide for applications in agent performance, compliance management, customer experience management, and market intelligence. The solution segment is expected to expand at a robust CAGR during the forecast period.
The service segment is expected to expand at a substantial CAGR of 8% during the forecast period. The market provides a wide range of solutions. Services are essential to manage these solutions and help organizations improve their business process to maintain their position in this competitive landscape.
The on-premise segment held a major market share of around 50% of the total revenue in 2018
On the basis of deployments, the global speech analytics market is fragmented as on-premise and cloud-based. The on-premise segment is anticipated to expand at a high CAGR during the forecast period. The on-premise segment offers efficient control over the data and system. However, this deployment method requires trained staff for support & maintenance and is costly. Hence, the on-premise segment growth is expected to be slow as compared to the cloud segment.
The cloud-based segment is projected to expand at a rapid pace during the forecast period. Accessibility of cloud deployment for speech analytics solutions has increased the demand across several verticals such as IT, telecom, media & entertainment, and BFSI.
The SMEs segment held a key market share of more than 40% of the total revenue in 2018
In terms of enterprise size, the global speech analytics market is bifurcated into small & medium enterprise (SMEs) and large enterprise. The SMEs segment is estimated to expand at a considerable CAGR of 8% during the forecast period. This is attributed to high adoption of speech analytics solutions in security systems as well as in enhancing customer experience.
Small and medium-sized businesses are primarily dependent on web-enabled applications and services to run their business. Moreover, rising demand for cloud analytics in SMEs is driving the market.
The telecom segment held a major market share of more than 20% of the total share in 2018
Based on end-uses, the global speech analytics market is segregated as telecom, IT, BFSI, retail, healthcare, hospitality, government, and others. The telecom segment is expected to expand at a substantial CAGR during the forecast period. In the telecom sector, speech analytics helps to gain a hold over infrastructure and easily resolves issues, thereby increasing productivity, saving time & money, and decreasing stress.
The IT industry is expected to increase the demand for speech analytics, due to increasing adoption of speech tools in BPOs. Moreover, introduction of technologically advanced tools to improve customer experience is projected to boost the market.
The market in North America held more than 20% share of the total revenue in 2018
On the basis of regions, the global speech analytics market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. The market in North America is estimated to expand at a robust CAGR during the forecast period. Growth of the market is attributed to presence of major players in the region, mainly in the US.
The market in Asia Pacific is expected to expand at a CAGR of over 7% during the forecast period.
Segments
The global speech analytics market has been segmented on the basis of
Types
- Solution
- Service
Deployments
- On-Premise
- Cloud-based
Enterprise Size
- Small & Medium Enterprise (SMEs)
- Large Enterprise
End-Uses
- Telecom
- IT
- BFSI
- Retail
- Healthcare
- Hospitality
- Government
- Others
Regions
- Asia Pacific
- North America
- Latin America
- Europe
- Middle East & Africa
Key Players
- Verint Systems
- Avaya Inc.
- Genesys
- Nice Systems
- Nexidia
- Call Miner
Competitive Landscape
Key players in the global speech analytics market include Verint Systems, Avaya Inc., Genesys, Nice Systems, Nexidia, and Call Miner. Major players in the market are investing majorly in R&D to improve technological capability and accuracy of their products. The players are focusing on strategic alliances to gain a competitive advantage in the market.
1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Speech Analytics Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Speech Analytics Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Speech Analytics Market - Supply Chain
4.5. Global Speech Analytics Market Forecast
4.5.1. Speech Analytics Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Speech Analytics Market Size (000’ Units) and Y-o-Y Growth
4.5.3. Speech Analytics Market Absolute $ Opportunity
5. Global Speech Analytics Market Analysis and Forecast by Types
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Types
5.2.2. Y-o-Y Growth Projections by Types
5.3. Speech Analytics Market Size and Volume Forecast by Types
5.3.1. Solution
5.3.2. Service
5.4. Absolute $ Opportunity Assessment by Types
5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Speech Analytics Market Analysis and Forecast by End Users
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by End Users
6.2.2. Y-o-Y Growth Projections by End Users
6.3. Speech Analytics Market Size and Volume Forecast by End Users
6.3.1. Telecom
6.3.2. IT
6.3.3. BFSI
6.3.4. Retail
6.3.5. Healthcare
6.3.6. Hospitality
6.3.7. Government
6.3.8. Others
6.4. Absolute $ Opportunity Assessment by End Users
6.5. Market Attractiveness/Growth Potential Analysis by End Users
7. Global Speech Analytics Market Analysis and Forecast by Region
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Region
7.2.2. Y-o-Y Growth Projections by Region
7.3. Speech Analytics Market Size and Volume Forecast by Region
7.3.1. North America
7.3.2. Latin America
7.3.3. Europe
7.3.4. Asia Pacific
7.3.5. Middle East and Africa (MEA)
7.4. Absolute $ Opportunity Assessment by Region
7.5. Market Attractiveness/Growth Potential Analysis by Region
7.6. Global Speech Analytics Demand Share Forecast, 2019-2026
8. North America Speech Analytics Market Analysis and Forecast
8.1. Introduction
8.1.1. Basis Point Share (BPS) Analysis by Country
8.1.2. Y-o-Y Growth Projections by Country
8.2. North America Speech Analytics Market Size and Volume Forecast by Country
8.2.1. U.S.
8.2.2. Canada
8.3. Absolute $ Opportunity Assessment by Country
8.4. North America Speech Analytics Market Size and Volume Forecast by Types
8.4.1. Solution
8.4.2. Service
8.5. Basis Point Share (BPS) Analysis by Types
8.6. Y-o-Y Growth Projections by Types
8.7. North America Speech Analytics Market Size and Volume Forecast by End Users
8.7.1. Telecom
8.7.2. IT
8.7.3. BFSI
8.7.4. Retail
8.7.5. Healthcare
8.7.6. Hospitality
8.7.7. Government
8.7.8. Others
8.8. Basis Point Share (BPS) Analysis by End Users
8.9. Y-o-Y Growth Projections by End Users
8.10. Market Attractiveness/Growth Potential Analysis
8.10.1. By Country
8.10.2. By Product Type
8.10.3. By Application
8.11. North America Speech Analytics Demand Share Forecast, 2019-2026
9. Latin America Speech Analytics Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.1.3. Latin America Average Pricing Analysis
9.2. Latin America Speech Analytics Market Size and Volume Forecast by Country
9.2.1. Brazil
9.2.2. Mexico
9.2.3. Rest of Latin America
9.3. Absolute $ Opportunity Assessment by Country
9.4. Latin America Speech Analytics Market Size and Volume Forecast by Types
9.4.1. Solution
9.4.2. Service
9.5. Basis Point Share (BPS) Analysis by Types
9.6. Y-o-Y Growth Projections by Types
9.7. Latin America Speech Analytics Market Size and Volume Forecast by End Users
9.7.1. Telecom
9.7.2. IT
9.7.3. BFSI
9.7.4. Retail
9.7.5. Healthcare
9.7.6. Hospitality
9.7.7. Government
9.7.8. Others
9.8. Basis Point Share (BPS) Analysis by End Users
9.9. Y-o-Y Growth Projections by End Users
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.11. Latin America Speech Analytics Demand Share Forecast, 2019-2026
10. Europe Speech Analytics Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Europe Average Pricing Analysis
10.2. Europe Speech Analytics Market Size and Volume Forecast by Country
10.2.1. Germany
10.2.2. France
10.2.3. Italy
10.2.4. U.K.
10.2.5. Spain
10.2.6. Russia
10.2.7. Rest of Europe
10.3. Absolute $ Opportunity Assessment by Country
10.4. Europe Speech Analytics Market Size and Volume Forecast by Types
10.4.1. Solution
10.4.2. Service
10.5. Basis Point Share (BPS) Analysis by Types
10.6. Y-o-Y Growth Projections by Types
10.7. Europe Speech Analytics Market Size and Volume Forecast by End Users
10.7.1. Telecom
10.7.2. IT
10.7.3. BFSI
10.7.4. Retail
10.7.5. Healthcare
10.7.6. Hospitality
10.7.7. Government
10.7.8. Others
10.8. Basis Point Share (BPS) Analysis by End Users
10.9. Y-o-Y Growth Projections by End Users
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.11. Europe Speech Analytics Demand Share Forecast, 2019-2026
11. Asia Pacific Speech Analytics Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Asia Pacific Average Pricing Analysis
11.2. Asia Pacific Speech Analytics Market Size and Volume Forecast by Country
11.2.1. China
11.2.2. Japan
11.2.3. South Korea
11.2.4. India
11.2.5. Australia
11.2.6. Rest of Asia Pacific (APAC)
11.3. Absolute $ Opportunity Assessment by Country
11.4. Asia Pacific Speech Analytics Market Size and Volume Forecast by Types
11.4.1. Solution
11.4.2. Service
11.5. Basis Point Share (BPS) Analysis by Types
11.6. Y-o-Y Growth Projections by Types
11.7. Asia Pacific Speech Analytics Market Size and Volume Forecast by End Users
11.7.1. Telecom
11.7.2. IT
11.7.3. BFSI
11.7.4. Retail
11.7.5. Healthcare
11.7.6. Hospitality
11.7.7. Government
11.7.8. Others
11.8. Basis Point Share (BPS) Analysis by End Users
11.9. Y-o-Y Growth Projections by End Users
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.11. Asia Pacific Speech Analytics Demand Share Forecast, 2019-2026
12. Middle East & Africa Speech Analytics Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Middle East & Africa Average Pricing Analysis
12.2. Middle East & Africa Speech Analytics Market Size and Volume Forecast by Country
12.2.1. Saudi Arabia
12.2.2. South Africa
12.2.3. UAE
12.2.4. Rest of Middle East & Africa (MEA)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Middle East & Africa Speech Analytics Market Size and Volume Forecast by Types
12.4.1. Solution
12.4.2. Service
12.5. Basis Point Share (BPS) Analysis by Types
12.6. Y-o-Y Growth Projections by Types
12.7. Middle East & Africa Speech Analytics Market Size and Volume Forecast by End Users
12.7.1. Telecom
12.7.2. IT
12.7.3. BFSI
12.7.4. Retail
12.7.5. Healthcare
12.7.6. Hospitality
12.7.7. Government
12.7.8. Others
12.8. Basis Point Share (BPS) Analysis by End Users
12.9. Y-o-Y Growth Projections by End Users
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.11. Middle East & Africa Speech Analytics Demand Share Forecast, 2019-2026
13. Competition Landscape
13.1. Global Speech Analytics Market: Market Share Analysis
13.2. Speech Analytics Distributors and Customers
13.3. Speech Analytics Market: Competitive Dashboard
13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
13.4.1. Verint Systems
13.4.2. Avaya Inc.
13.4.3. Genesys
13.4.4. Nice Systems
13.4.5. Nexidia
13.4.6. Call Miner
2. Assumptions and Acronyms Used
3. Research Methodology
4. Speech Analytics Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Speech Analytics Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Speech Analytics Market - Supply Chain
4.5. Global Speech Analytics Market Forecast
4.5.1. Speech Analytics Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Speech Analytics Market Size (000’ Units) and Y-o-Y Growth
4.5.3. Speech Analytics Market Absolute $ Opportunity
5. Global Speech Analytics Market Analysis and Forecast by Types
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis by Types
5.2.2. Y-o-Y Growth Projections by Types
5.3. Speech Analytics Market Size and Volume Forecast by Types
5.3.1. Solution
5.3.2. Service
5.4. Absolute $ Opportunity Assessment by Types
5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Speech Analytics Market Analysis and Forecast by End Users
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis by End Users
6.2.2. Y-o-Y Growth Projections by End Users
6.3. Speech Analytics Market Size and Volume Forecast by End Users
6.3.1. Telecom
6.3.2. IT
6.3.3. BFSI
6.3.4. Retail
6.3.5. Healthcare
6.3.6. Hospitality
6.3.7. Government
6.3.8. Others
6.4. Absolute $ Opportunity Assessment by End Users
6.5. Market Attractiveness/Growth Potential Analysis by End Users
7. Global Speech Analytics Market Analysis and Forecast by Region
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Region
7.2.2. Y-o-Y Growth Projections by Region
7.3. Speech Analytics Market Size and Volume Forecast by Region
7.3.1. North America
7.3.2. Latin America
7.3.3. Europe
7.3.4. Asia Pacific
7.3.5. Middle East and Africa (MEA)
7.4. Absolute $ Opportunity Assessment by Region
7.5. Market Attractiveness/Growth Potential Analysis by Region
7.6. Global Speech Analytics Demand Share Forecast, 2019-2026
8. North America Speech Analytics Market Analysis and Forecast
8.1. Introduction
8.1.1. Basis Point Share (BPS) Analysis by Country
8.1.2. Y-o-Y Growth Projections by Country
8.2. North America Speech Analytics Market Size and Volume Forecast by Country
8.2.1. U.S.
8.2.2. Canada
8.3. Absolute $ Opportunity Assessment by Country
8.4. North America Speech Analytics Market Size and Volume Forecast by Types
8.4.1. Solution
8.4.2. Service
8.5. Basis Point Share (BPS) Analysis by Types
8.6. Y-o-Y Growth Projections by Types
8.7. North America Speech Analytics Market Size and Volume Forecast by End Users
8.7.1. Telecom
8.7.2. IT
8.7.3. BFSI
8.7.4. Retail
8.7.5. Healthcare
8.7.6. Hospitality
8.7.7. Government
8.7.8. Others
8.8. Basis Point Share (BPS) Analysis by End Users
8.9. Y-o-Y Growth Projections by End Users
8.10. Market Attractiveness/Growth Potential Analysis
8.10.1. By Country
8.10.2. By Product Type
8.10.3. By Application
8.11. North America Speech Analytics Demand Share Forecast, 2019-2026
9. Latin America Speech Analytics Market Analysis and Forecast
9.1. Introduction
9.1.1. Basis Point Share (BPS) Analysis by Country
9.1.2. Y-o-Y Growth Projections by Country
9.1.3. Latin America Average Pricing Analysis
9.2. Latin America Speech Analytics Market Size and Volume Forecast by Country
9.2.1. Brazil
9.2.2. Mexico
9.2.3. Rest of Latin America
9.3. Absolute $ Opportunity Assessment by Country
9.4. Latin America Speech Analytics Market Size and Volume Forecast by Types
9.4.1. Solution
9.4.2. Service
9.5. Basis Point Share (BPS) Analysis by Types
9.6. Y-o-Y Growth Projections by Types
9.7. Latin America Speech Analytics Market Size and Volume Forecast by End Users
9.7.1. Telecom
9.7.2. IT
9.7.3. BFSI
9.7.4. Retail
9.7.5. Healthcare
9.7.6. Hospitality
9.7.7. Government
9.7.8. Others
9.8. Basis Point Share (BPS) Analysis by End Users
9.9. Y-o-Y Growth Projections by End Users
9.10. Market Attractiveness/Growth Potential Analysis
9.10.1. By Country
9.10.2. By Product Type
9.10.3. By Application
9.11. Latin America Speech Analytics Demand Share Forecast, 2019-2026
10. Europe Speech Analytics Market Analysis and Forecast
10.1. Introduction
10.1.1. Basis Point Share (BPS) Analysis by Country
10.1.2. Y-o-Y Growth Projections by Country
10.1.3. Europe Average Pricing Analysis
10.2. Europe Speech Analytics Market Size and Volume Forecast by Country
10.2.1. Germany
10.2.2. France
10.2.3. Italy
10.2.4. U.K.
10.2.5. Spain
10.2.6. Russia
10.2.7. Rest of Europe
10.3. Absolute $ Opportunity Assessment by Country
10.4. Europe Speech Analytics Market Size and Volume Forecast by Types
10.4.1. Solution
10.4.2. Service
10.5. Basis Point Share (BPS) Analysis by Types
10.6. Y-o-Y Growth Projections by Types
10.7. Europe Speech Analytics Market Size and Volume Forecast by End Users
10.7.1. Telecom
10.7.2. IT
10.7.3. BFSI
10.7.4. Retail
10.7.5. Healthcare
10.7.6. Hospitality
10.7.7. Government
10.7.8. Others
10.8. Basis Point Share (BPS) Analysis by End Users
10.9. Y-o-Y Growth Projections by End Users
10.10. Market Attractiveness/Growth Potential Analysis
10.10.1. By Country
10.10.2. By Product Type
10.10.3. By Application
10.11. Europe Speech Analytics Demand Share Forecast, 2019-2026
11. Asia Pacific Speech Analytics Market Analysis and Forecast
11.1. Introduction
11.1.1. Basis Point Share (BPS) Analysis by Country
11.1.2. Y-o-Y Growth Projections by Country
11.1.3. Asia Pacific Average Pricing Analysis
11.2. Asia Pacific Speech Analytics Market Size and Volume Forecast by Country
11.2.1. China
11.2.2. Japan
11.2.3. South Korea
11.2.4. India
11.2.5. Australia
11.2.6. Rest of Asia Pacific (APAC)
11.3. Absolute $ Opportunity Assessment by Country
11.4. Asia Pacific Speech Analytics Market Size and Volume Forecast by Types
11.4.1. Solution
11.4.2. Service
11.5. Basis Point Share (BPS) Analysis by Types
11.6. Y-o-Y Growth Projections by Types
11.7. Asia Pacific Speech Analytics Market Size and Volume Forecast by End Users
11.7.1. Telecom
11.7.2. IT
11.7.3. BFSI
11.7.4. Retail
11.7.5. Healthcare
11.7.6. Hospitality
11.7.7. Government
11.7.8. Others
11.8. Basis Point Share (BPS) Analysis by End Users
11.9. Y-o-Y Growth Projections by End Users
11.10. Market Attractiveness/Growth Potential Analysis
11.10.1. By Country
11.10.2. By Product Type
11.10.3. By Application
11.11. Asia Pacific Speech Analytics Demand Share Forecast, 2019-2026
12. Middle East & Africa Speech Analytics Market Analysis and Forecast
12.1. Introduction
12.1.1. Basis Point Share (BPS) Analysis by Country
12.1.2. Y-o-Y Growth Projections by Country
12.1.3. Middle East & Africa Average Pricing Analysis
12.2. Middle East & Africa Speech Analytics Market Size and Volume Forecast by Country
12.2.1. Saudi Arabia
12.2.2. South Africa
12.2.3. UAE
12.2.4. Rest of Middle East & Africa (MEA)
12.3. Absolute $ Opportunity Assessment by Country
12.4. Middle East & Africa Speech Analytics Market Size and Volume Forecast by Types
12.4.1. Solution
12.4.2. Service
12.5. Basis Point Share (BPS) Analysis by Types
12.6. Y-o-Y Growth Projections by Types
12.7. Middle East & Africa Speech Analytics Market Size and Volume Forecast by End Users
12.7.1. Telecom
12.7.2. IT
12.7.3. BFSI
12.7.4. Retail
12.7.5. Healthcare
12.7.6. Hospitality
12.7.7. Government
12.7.8. Others
12.8. Basis Point Share (BPS) Analysis by End Users
12.9. Y-o-Y Growth Projections by End Users
12.10. Market Attractiveness/Growth Potential Analysis
12.10.1. By Country
12.10.2. By Product Type
12.10.3. By Application
12.11. Middle East & Africa Speech Analytics Demand Share Forecast, 2019-2026
13. Competition Landscape
13.1. Global Speech Analytics Market: Market Share Analysis
13.2. Speech Analytics Distributors and Customers
13.3. Speech Analytics Market: Competitive Dashboard
13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
13.4.1. Verint Systems
13.4.2. Avaya Inc.
13.4.3. Genesys
13.4.4. Nice Systems
13.4.5. Nexidia
13.4.6. Call Miner
Our Clients
Related Reports
Some other reports from this category!
