Self Service Market Size, Share, Growth & Trends Report 2031

Segments - Self-service Market by Types (ATM, Kiosk, and Vending Machines), End-users (Hospitality, BFSI, Travel and Transportation, Healthcare, Retail and Fast Food Chains, and Others), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2023 – 2031

Author : Raksha Sharma

Fact-checked by : Vineet Pandey

Editor : Shruti Bhat

Report Description

The global self-service market size was valued at USD 34.38 Billion in 2022 and is likely to reach USD 61.63 Billion by 2031, expanding at a CAGR of 6.7% during the forecast period, 2023 - 2031. The growth of the market is attributed to rising demand for automated devices, deployment of remote management systems, and technology advancements in self-service machines and wireless communication.

Self-service is the practice of helping oneself, generally while making purchases. A customer can avoid interacting with sales person or service provider. They are capable to assist themselves to buy desired products and even pay for the service through an automatic system. In customer facility, this relates to being able to solve any known query without human communication.

Self-service offerings include providing clients’ devices and data so they can discover replies to their queries. Self-service selections are accessible across essentially every industry, engaging clients to take a more dynamic hand in their own excursion. The COVID-19 outbreak inhibited the market growth as several retail service provider are rapidly shifting toward online platforms.

Self-service Market Trends, Drivers, Restraints, and Opportunities

The facility to provide real time notifications through cloud based network is estimated to propel the market growth.
The remote management feature reduces the maintenance cost and enables the machine to perform uniformly, which is expected to contribute to the growth of the market.
Helping customers organize lists, consider ideas, locate merchandise, and pay for merchandise. Thus, such factors are anticipated to spur the market growth.
High cost of the solutions and errors in self-service webcast solutions can hamper the growth of the market.
Rising preference for self-service webcasting can create opportunities during the forecast period.

Scope of Self-service Market Report

The report on the global self-service market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Attributes	Details
Report Title	Self-service Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast
Base Year	2022
Historic Data	2016–2021
Forecast Period	2023–2031
Segmentation	Types (ATM, Kiosk, and Vending Machines) and End-users (Hospitality, BFSI, Travel and transportation, Healthcare, Retail and Fast Food Chains, and Others)
Regional Scope	Asia Pacific, North America, Latin America, Europe, and Middle East & Africa
Report Coverage	Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast
Key Players Covered in the Report	Fujitsu Ltd; NCR Corporation; Crane Co.; HESS Cash Systems GmbH & Co.; and KIOSK Information Systems Inc.

Self-service Market Segment Insights

Type Segment Analysis

On the basis of types, the market is segmented into ATM, kiosk, and vending machines. The ATM segment is expected to hold a large market share during the forecast period due to rising inclination toward the acceptance of ATMs in the banking sectors and other industries. With the growing population and the response for ATMs, the market segment is expected to grow at a robust rate in the projected timeline.

Massive investments in the sector to deliver dependable ATMs and kiosk systems are serving the growth of the market. According to RBI in 2018, India has 104,011 ATMs on-site, the quantity is increased to 112,458 in year 2019 owing to adoption of digitalization and rapid urbanization.

End-users Segment Analysis

In terms of end-users, the market is categorized as hospitality, BFSI, travel and transportation, healthcare, retail and fast food chains, and others. The retail segment is projected to expand at a considerable CAGR during the forecast period. Rising number of shopping malls in developing countries is driving the growth of the market segment.

The demand for kiosks for retail uses is growing as they deliver information and promote the assistances to shoppers without the requirement for actual entry of shoppers into the retail stores. It helps to get the attention of the customer to provide the detail of products in the stores and advertising displays of goods and services.

Regional Analysis

Based on regions, the market is categorized as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. Asia Pacific is expected to constitute a key share of the market during the projected period due to the increasing acceptance of self-service technologies by large organizations and small & medium-sized enterprises to scale their businesses and upsurge their service contributions.

Segments

The global Self-service market is segmented on the basis of

Types

ATM
Kiosk
Vending Machines

End-users

Hospitality
BFSI
Travel and transportation
Healthcare
Retail and Fast Food Chains
Others

Regions

Asia Pacific
North America
Latin America
Europe
Middle East & Africa

Key players

Fujitsu Ltd
NCR Corporation
Crane Co.
HESS Cash Systems GmbH & Co.
KIOSK Information Systems Inc.

Competitive Landscape

The key players competing in the Self-service market are Fujitsu Ltd; NCR Corporation; Crane Co.; HESS Cash Systems GmbH & Co.; and KIOSK Information Systems Inc.

In May 2019, Oman Arab Bank collaborated with NCR Corporation to become the first bank in Oman to install NFC contactless card-reading technology.

Self Service Market Key Players

Table Of Content

1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Self-service Market Overview
  4.1. Introduction
     4.1.1. Market Taxonomy
     4.1.2. Market Definition
  4.2. Macro-Economic Factors
     4.2.1. Industry Outlook
  4.3. Self-service Market Dynamics
     4.3.1. Market Drivers
     4.3.2. Market Restraints
     4.3.3. Opportunity
     4.3.4. Market Trends
  4.4. Self-service Market - Supply Chain
  4.5. Global Self-service Market Forecast
     4.5.1. Self-service Market Size (US$ Mn) and Y-o-Y Growth
     4.5.2. Self-service Market Size (000â€™ Units) and Y-o-Y Growth
     4.5.3. Self-service Market Absolute $ Opportunity
5. Global Self-service Market Analysis and Forecast by Types
  5.1. Market Trends
  5.2. Introduction
     5.2.1. Basis Point Share (BPS) Analysis by Types
     5.2.2. Y-o-Y Growth Projections by Types
  5.3. Self-service Market Size and Volume Forecast by Types
     5.3.1. ATM Kiosk Vending Machines
  5.4. Absolute $ Opportunity Assessment by Types
  5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Self-service Market Analysis and Forecast by End Users
  6.1. Market Trends
  6.2. Introduction
     6.2.1. Basis Point Share (BPS) Analysis by End Users
     6.2.2. Y-o-Y Growth Projections by End Users
  6.3. Self-service Market Size and Volume Forecast by End Users
     6.3.1. Hospitality BFSI Travel and transportation Healthcare Retail and Fast Food Chains Others
  6.4. Absolute $ Opportunity Assessment by End Users
  6.5. Market Attractiveness/Growth Potential Analysis by End Users
7. Global Self-service Market Analysis and Forecast by Region
  7.1. Market Trends
  7.2. Introduction
     7.2.1. Basis Point Share (BPS) Analysis by Region
     7.2.2. Y-o-Y Growth Projections by Region
  7.3. Self-service Market Size and Volume Forecast by Region
     7.3.1. North America
     7.3.2. Latin America
     7.3.3. Europe
     7.3.4. Asia Pacific
     7.3.5. Middle East and Africa (MEA)
  7.4. Absolute $ Opportunity Assessment by Region
  7.5. Market Attractiveness/Growth Potential Analysis by Region
  7.6. Global Self-service Demand Share Forecast, 2019-2026
8. North America Self-service Market Analysis and Forecast
  8.1. Introduction
     8.1.1. Basis Point Share (BPS) Analysis by Country
     8.1.2. Y-o-Y Growth Projections by Country
  8.2. North America Self-service Market Size and Volume Forecast by Country
     8.2.1. U.S.
     8.2.2. Canada
  8.3. Absolute $ Opportunity Assessment by Country
  8.4. North America Self-service Market Size and Volume Forecast by Types
     8.4.1. ATM Kiosk Vending Machines
  8.5. Basis Point Share (BPS) Analysis by Types
  8.6. Y-o-Y Growth Projections by Types
  8.7. North America Self-service Market Size and Volume Forecast by End Users
     8.7.1. Hospitality BFSI Travel and transportation Healthcare Retail and Fast Food Chains Others
  8.8. Basis Point Share (BPS) Analysis by End Users
  8.9. Y-o-Y Growth Projections by End Users
  8.10. Market Attractiveness/Growth Potential Analysis
     8.10.1. By Country
     8.10.2. By Product Type
     8.10.3. By Application
  8.11. North America Self-service Demand Share Forecast, 2019-2026
9. Latin America Self-service Market Analysis and Forecast
  9.1. Introduction
     9.1.1. Basis Point Share (BPS) Analysis by Country
     9.1.2. Y-o-Y Growth Projections by Country
     9.1.3. Latin America Average Pricing Analysis
  9.2. Latin America Self-service Market Size and Volume Forecast by Country
      9.2.1. Brazil
      9.2.2. Mexico
      9.2.3. Rest of Latin America
   9.3. Absolute $ Opportunity Assessment by Country
  9.4. Latin America Self-service Market Size and Volume Forecast by Types
     9.4.1. ATM Kiosk Vending Machines
  9.5. Basis Point Share (BPS) Analysis by Types
  9.6. Y-o-Y Growth Projections by Types
  9.7. Latin America Self-service Market Size and Volume Forecast by End Users
     9.7.1. Hospitality BFSI Travel and transportation Healthcare Retail and Fast Food Chains Others
  9.8. Basis Point Share (BPS) Analysis by End Users
  9.9. Y-o-Y Growth Projections by End Users
  9.10. Market Attractiveness/Growth Potential Analysis
     9.10.1. By Country
     9.10.2. By Product Type
     9.10.3. By Application
  9.11. Latin America Self-service Demand Share Forecast, 2019-2026
10. Europe Self-service Market Analysis and Forecast
  10.1. Introduction
     10.1.1. Basis Point Share (BPS) Analysis by Country
     10.1.2. Y-o-Y Growth Projections by Country
     10.1.3. Europe Average Pricing Analysis
  10.2. Europe Self-service Market Size and Volume Forecast by Country
     10.2.1. Germany
     10.2.2. France
     10.2.3. Italy
     10.2.4. U.K.
     10.2.5. Spain
     10.2.6. Russia
     10.2.7. Rest of Europe
  10.3. Absolute $ Opportunity Assessment by Country
  10.4. Europe Self-service Market Size and Volume Forecast by Types
     10.4.1. ATM Kiosk Vending Machines
  10.5. Basis Point Share (BPS) Analysis by Types
  10.6. Y-o-Y Growth Projections by Types
  10.7. Europe Self-service Market Size and Volume Forecast by End Users
     10.7.1. Hospitality BFSI Travel and transportation Healthcare Retail and Fast Food Chains Others
  10.8. Basis Point Share (BPS) Analysis by End Users
  10.9. Y-o-Y Growth Projections by End Users
  10.10. Market Attractiveness/Growth Potential Analysis
     10.10.1. By Country
     10.10.2. By Product Type
     10.10.3. By Application
  10.11. Europe Self-service Demand Share Forecast, 2019-2026
11. Asia Pacific Self-service Market Analysis and Forecast
  11.1. Introduction
     11.1.1. Basis Point Share (BPS) Analysis by Country
     11.1.2. Y-o-Y Growth Projections by Country
     11.1.3. Asia Pacific Average Pricing Analysis
  11.2. Asia Pacific Self-service Market Size and Volume Forecast by Country
     11.2.1. China
     11.2.2. Japan
     11.2.3. South Korea
     11.2.4. India
     11.2.5. Australia
     11.2.6. Rest of Asia Pacific (APAC)
  11.3. Absolute $ Opportunity Assessment by Country
  11.4. Asia Pacific Self-service Market Size and Volume Forecast by Types
     11.4.1. ATM Kiosk Vending Machines
  11.5. Basis Point Share (BPS) Analysis by Types
  11.6. Y-o-Y Growth Projections by Types
  11.7. Asia Pacific Self-service Market Size and Volume Forecast by End Users
     11.7.1. Hospitality BFSI Travel and transportation Healthcare Retail and Fast Food Chains Others
  11.8. Basis Point Share (BPS) Analysis by End Users
  11.9. Y-o-Y Growth Projections by End Users
  11.10. Market Attractiveness/Growth Potential Analysis
     11.10.1. By Country
     11.10.2. By Product Type
     11.10.3. By Application
  11.11. Asia Pacific Self-service Demand Share Forecast, 2019-2026
12. Middle East & Africa Self-service Market Analysis and Forecast
  12.1. Introduction
     12.1.1. Basis Point Share (BPS) Analysis by Country
     12.1.2. Y-o-Y Growth Projections by Country
     12.1.3. Middle East & Africa Average Pricing Analysis
  12.2. Middle East & Africa Self-service Market Size and Volume Forecast by Country
     12.2.1. Saudi Arabia
     12.2.2. South Africa
     12.2.3. UAE
     12.2.4. Rest of Middle East & Africa (MEA)
  12.3. Absolute $ Opportunity Assessment by Country
  12.4. Middle East & Africa Self-service Market Size and Volume Forecast by Types
     12.4.1. ATM Kiosk Vending Machines
  12.5. Basis Point Share (BPS) Analysis by Types
  12.6. Y-o-Y Growth Projections by Types
  12.7. Middle East & Africa Self-service Market Size and Volume Forecast by End Users
     12.7.1. Hospitality BFSI Travel and transportation Healthcare Retail and Fast Food Chains Others
  12.8. Basis Point Share (BPS) Analysis by End Users
  12.9. Y-o-Y Growth Projections by End Users
  12.10. Market Attractiveness/Growth Potential Analysis
     12.10.1. By Country
     12.10.2. By Product Type
     12.10.3. By Application
  12.11. Middle East & Africa Self-service Demand Share Forecast, 2019-2026
13. Competition Landscape
  13.1. Global Self-service Market: Market Share Analysis
  13.2. Self-service Distributors and Customers
  13.3. Self-service Market: Competitive Dashboard
  13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
     13.4.1. Fujitsu Ltd NCR Corporation Crane Co. HESS Cash Systems GmbH & Co. KIOSK Information Systems Inc.