Online Food Delivery Services Market

Online Food Delivery Services Market by Types (Restaurant-to-consumer and Platform-to-consumer), Channel Types (Websites/Desktop and Mobile Applications), Payment Methods (Cash on Delivery and Online), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021–2028

  • Report ID: ICT-SE-388
  • Author: Growth Market Reports
  • Rating: 4.9
  • Total Reviews: 2
  • No. Of Pages: 169
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The global online food delivery services market was valued at 35.75 billion and is projected to register a considerable CAGR during the forecast period, 2021 – 2028. The growth of the market is attributed to the rising establishment of numerous online delivery platforms as well as increasing use of smartphones and internet penetration across the globe.

Online food delivery refers to a process of delivering foods to the customers’ doorsteps from online platforms. Consumers usually place their food orders through food delivery applications by using their computer and smartphones. To place an order in general, a customer has to search for a restaurant, select food items from the menu, add payment method, and confirm the order. The applications allow customers to register an account to make food ordering convenient. Consumers are more inclined towards online food delivery as they save their time and efforts to go out of their home and buy food.

Online Food Delivery Services Market Key Takeaways

These services provide numerous benefits to service providers as well. The services offer to save labor charges, enable simple order processing, and assure accuracy of online orders, which can be processed in a short period of time. Additionally, it provides service providers with information that is useful in making promotional strategies to improve their offerings. The number of delivery partners are rapidly growing across the globe due to entrance of new domestic companies or startups to compete with the existing big online delivery platforms in the market. Rising trend for the food delivery service and wide expansion of these companies are primarily influenced by the ongoing COVID-19 pandemic. Moreover, the online services offer benefits such as attractive discounts, rewards & cashback offers, and multiple payment options that help to draw the attention of a large number of consumers globally. Additionally, food service providers are setting up large warehouses that stores fresh food to offer high-quality food, which encourages the adoption of online delivery services.

Market Drivers, Restraints, Trends, and Opportunities

  • Increasing number of dual income households as well as change in lifestyle and eating patterns are the key factors projected to drive the market growth.
  • Easy access to a variety of food items across different food chains quickly and availability of affordable food prices are expected to fuel the market growth.
  • Rising demand for fresh food, quick home delivery, and easy accessibility using smartphones are other vital factors fueling the market growth.
  • Rising growth of the food industry and opening up numerous fast-food restaurants especially in emerging economies offer various growth opportunities to the market vendors.
  • High penetration of Internet of Things (IoT) allow users to opt for online food delivery services through voice commands. These advancement in technology is expected to spur the market growth during the forecast period.
  • Introduction of virtual restaurants and delivery-only kitchens are expected to boost the market growth.
  • Inefficiency of restaurants to cope with large volume orders and rising incidence of fraudulent transaction are expected to hamper the market growth during the forecast period.
  • Owing to the emergence of COVID-19 pandemic, consumers avoid dining out at restaurants. This is likely to boost the growth of online delivery services. However, service providers have to overcome the logistic challenges. The pandemic has positively impacted the market growth.

Scope of the Report

The report on the global online food delivery services market includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.

Attributes

Details

Report Title

Online Food Delivery Services Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast

Base Year

2020

Historic Data

2018–2019

Forecast Period

2021–2028

Segmentation

Types (Restaurant-to-consumer and Platform-to-consumer), Channel Types (Websites/Desktop and Mobile Applications), and Payment Methods (Cash on Delivery and Online)

Regional Scope

Asia Pacific, North America, Latin America, Europe, and Middle East & Africa

Report Coverage

Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast

Key Players Covered in the Report

DoorDash, Just Eat Holding Limited, Swiggy, Takeaway.com, Zomato, and Uber Technologies Inc.


Global Online Food Delivery Services Market Segment Insights

Platform-to-consumer segment expected to account for a large market share
On the basis of types, the market is bifurcated into restaurant-to-consumer and platform-to-consumer. The platform-to-consumer segment is expected to account for a market share of more than 12.2% during the forecast period. The platform-to-consumer models offers shipment services to the restaurants that do not have in-house delivery options. Growing investment in this sector is expected to boost the segment growth during the forecast period. On the other hand, the restaurant-to-consumer segment is projected to expand at a substantial CAGR during the forecast period. In this segment, the service providers manage the ordering process and the restaurants deal with the shipment aspect. The introduction of various restaurant chains coupled with the expansion of the delivery services is expected to drive the segment growth.

Mobile applications segment projected to constitute a significant market share
Based on channel types, the market is segmented into websites/desktop and mobile applications. The mobile applications segment is projected to represent a market share of more than 10.2% during the forecast period. Increasing use of smartphone, high penetration of IoT, and advancement in technology such as introduction of 3G and 4G networks are the factors driving the segment growth. On the other hand, the website/desktop segment is expected to expand at a healthy CAGR during the forecast period. The growth of the segment can be attributed to wide adoption of website/desktop channel to order food online. Furthermore, the AI/VR integration in desktops/laptops is further driving the segment growth.

Online Food Delivery Services Market By Channel Types

Online segment anticipated to account for a large market share.
On the basis of payment methods, the market is bifurcated into cash on delivery and online. The online segment is anticipated to hold a dominant market share during the forecast period owing to easy payment facilities that can be processed through several payment portals including net banking or credit/debit cards. Growing consumer awareness regarding digital money as well as increasing partnerships between banks and online delivery service providers are the major factors propelling the segment growth. On the other hand, the cash on delivery segment is expected to expand at a substantial CAGR during the forecast period owing to the prevailing preference for consumers to make cash payment due to security concerns of online transactions. However, banks are focusing on enhancing security to offer additional services to its users, which is expected to propel the segment expansion during the forecast period.

Asia Pacific anticipated to account for a large market share
In terms of regions, the market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. Asia Pacific is anticipated to represent a large market share, in terms of revenue in the coming years. Increasing disposable income of consumers, change in their lifestyles, and increasing preference for online food services are some of the major factors driving the market growth in this region. The rapidly growing e-commerce sector in countries such as Japan and India is further propelling the adoption of food delivery services in this region. The growth of delivery partners such as Zomato and Swiggy in the market of India over the recent years have accelerated the market growth. Meanwhile, the market in North America is projected to expand at a healthy CAGR during the forecast period. The presence of various online food service providers such as Just Eat Holding Limited and Postmates Inc. are further augmenting the regional market growth. Companies in this region offer live customer service and delivery execution, which is expected to drive the market growth in the region.

1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Online Food Delivery Services Market Overview
  4.1. Introduction
     4.1.1. Market Taxonomy
     4.1.2. Market Definition
  4.2. Macro-Economic Factors
     4.2.1. Industry Outlook
  4.3. Online Food Delivery Services Market Dynamics
     4.3.1. Market Drivers
     4.3.2. Market Restraints
     4.3.3. Opportunity
     4.3.4. Market Trends
  4.4. Online Food Delivery Services Market - Supply Chain
  4.5. Global Online Food Delivery Services Market Forecast
     4.5.1. Online Food Delivery Services Market Size (US$ Mn) and Y-o-Y Growth
     4.5.2. Online Food Delivery Services Market Size (000’ Units) and Y-o-Y Growth
     4.5.3. Online Food Delivery Services Market Absolute $ Opportunity
5. Global Online Food Delivery Services Market Analysis and Forecast by Types
  5.1. Market Trends
  5.2. Introduction
     5.2.1. Basis Point Share (BPS) Analysis by Types
     5.2.2. Y-o-Y Growth Projections by Types
  5.3. Online Food Delivery Services Market Size and Volume Forecast by Types
     5.3.1. Restaurant-to-consumer
     5.3.2. Platform-to-consumer
  5.4. Absolute $ Opportunity Assessment by Types
  5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Online Food Delivery Services Market Analysis and Forecast by Region
  6.1. Market Trends
  6.2. Introduction
     6.2.1. Basis Point Share (BPS) Analysis by Region
     6.2.2. Y-o-Y Growth Projections by Region
  6.3. Online Food Delivery Services Market Size and Volume Forecast by Region
     6.3.1. North America
     6.3.2. Latin America
     6.3.3. Europe
     6.3.4. Asia Pacific
     6.3.5. Middle East and Africa (MEA)
  6.4. Absolute $ Opportunity Assessment by Region
  6.5. Market Attractiveness/Growth Potential Analysis by Region
  6.6. Global Online Food Delivery Services Demand Share Forecast, 2019-2026
7. North America Online Food Delivery Services Market Analysis and Forecast
  7.1. Introduction
     7.1.1. Basis Point Share (BPS) Analysis by Country
     7.1.2. Y-o-Y Growth Projections by Country
  7.2. North America Online Food Delivery Services Market Size and Volume Forecast by Country
     7.2.1. U.S.
     7.2.2. Canada
  7.3. Absolute $ Opportunity Assessment by Country
  7.4. North America Online Food Delivery Services Market Size and Volume Forecast by Types
     7.4.1. Restaurant-to-consumer
     7.4.2. Platform-to-consumer
  7.5. Basis Point Share (BPS) Analysis by Types
  7.6. Y-o-Y Growth Projections by Types
  7.7. Market Attractiveness/Growth Potential Analysis
     7.7.1. By Country
     7.7.2. By Product Type
     7.7.3. By Application
  7.8. North America Online Food Delivery Services Demand Share Forecast, 2019-2026
8. Latin America Online Food Delivery Services Market Analysis and Forecast
  8.1. Introduction
     8.1.1. Basis Point Share (BPS) Analysis by Country
     8.1.2. Y-o-Y Growth Projections by Country
     8.1.3. Latin America Average Pricing Analysis
  8.2. Latin America Online Food Delivery Services Market Size and Volume Forecast by Country
      8.2.1. Brazil
      8.2.2. Mexico
      8.2.3. Rest of Latin America
   8.3. Absolute $ Opportunity Assessment by Country
  8.4. Latin America Online Food Delivery Services Market Size and Volume Forecast by Types
     8.4.1. Restaurant-to-consumer
     8.4.2. Platform-to-consumer
  8.5. Basis Point Share (BPS) Analysis by Types
  8.6. Y-o-Y Growth Projections by Types
  8.7. Market Attractiveness/Growth Potential Analysis
     8.7.1. By Country
     8.7.2. By Product Type
     8.7.3. By Application
  8.8. Latin America Online Food Delivery Services Demand Share Forecast, 2019-2026
9. Europe Online Food Delivery Services Market Analysis and Forecast
  9.1. Introduction
     9.1.1. Basis Point Share (BPS) Analysis by Country
     9.1.2. Y-o-Y Growth Projections by Country
     9.1.3. Europe Average Pricing Analysis
  9.2. Europe Online Food Delivery Services Market Size and Volume Forecast by Country
     9.2.1. Germany
     9.2.2. France
     9.2.3. Italy
     9.2.4. U.K.
     9.2.5. Spain
     9.2.6. Russia
     9.2.7. Rest of Europe
  9.3. Absolute $ Opportunity Assessment by Country
  9.4. Europe Online Food Delivery Services Market Size and Volume Forecast by Types
     9.4.1. Restaurant-to-consumer
     9.4.2. Platform-to-consumer
  9.5. Basis Point Share (BPS) Analysis by Types
  9.6. Y-o-Y Growth Projections by Types
  9.7. Market Attractiveness/Growth Potential Analysis
     9.7.1. By Country
     9.7.2. By Product Type
     9.7.3. By Application
  9.8. Europe Online Food Delivery Services Demand Share Forecast, 2019-2026
10. Asia Pacific Online Food Delivery Services Market Analysis and Forecast
  10.1. Introduction
     10.1.1. Basis Point Share (BPS) Analysis by Country
     10.1.2. Y-o-Y Growth Projections by Country
     10.1.3. Asia Pacific Average Pricing Analysis
  10.2. Asia Pacific Online Food Delivery Services Market Size and Volume Forecast by Country
     10.2.1. China
     10.2.2. Japan
     10.2.3. South Korea
     10.2.4. India
     10.2.5. Australia
     10.2.6. Rest of Asia Pacific (APAC)
  10.3. Absolute $ Opportunity Assessment by Country
  10.4. Asia Pacific Online Food Delivery Services Market Size and Volume Forecast by Types
     10.4.1. Restaurant-to-consumer
     10.4.2. Platform-to-consumer
  10.5. Basis Point Share (BPS) Analysis by Types
  10.6. Y-o-Y Growth Projections by Types
  10.7. Market Attractiveness/Growth Potential Analysis
     10.7.1. By Country
     10.7.2. By Product Type
     10.7.3. By Application
  10.8. Asia Pacific Online Food Delivery Services Demand Share Forecast, 2019-2026
11. Middle East & Africa Online Food Delivery Services Market Analysis and Forecast
  11.1. Introduction
     11.1.1. Basis Point Share (BPS) Analysis by Country
     11.1.2. Y-o-Y Growth Projections by Country
     11.1.3. Middle East & Africa Average Pricing Analysis
  11.2. Middle East & Africa Online Food Delivery Services Market Size and Volume Forecast by Country
     11.2.1. Saudi Arabia
     11.2.2. South Africa
     11.2.3. UAE
     11.2.4. Rest of Middle East & Africa (MEA)
  11.3. Absolute $ Opportunity Assessment by Country
  11.4. Middle East & Africa Online Food Delivery Services Market Size and Volume Forecast by Types
     11.4.1. Restaurant-to-consumer
     11.4.2. Platform-to-consumer
  11.5. Basis Point Share (BPS) Analysis by Types
  11.6. Y-o-Y Growth Projections by Types
  11.7. Market Attractiveness/Growth Potential Analysis
     11.7.1. By Country
     11.7.2. By Product Type
     11.7.3. By Application
  11.8. Middle East & Africa Online Food Delivery Services Demand Share Forecast, 2019-2026
12. Competition Landscape
  12.1. Global Online Food Delivery Services Market: Market Share Analysis
  12.2. Online Food Delivery Services Distributors and Customers
  12.3. Online Food Delivery Services Market: Competitive Dashboard
  12.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
     12.4.1. DoorDash
     12.4.2. Just Eat Holding Limited
     12.4.3. Swiggy
     12.4.4. Takeaway.com
     12.4.5. Zomato
     12.4.6. Uber Technologies Inc
Segments Covered in the Report
The global online food delivery services market has been segmented on the basis of

Types
  • Restaurant-to-consumer
  • Platform-to-consumer
Channel Types
  • Websites/Desktop
  • Mobile Applications
Payment Methods
  • Cash on Delivery
  • Online
Regions
  • Asia Pacific
  • North America
  • Latin America
  • Europe
  • Middle East & Africa
Key players
  • DoorDash
  • Just Eat Holding Limited
  • Swiggy
  • Takeaway.com
  • Zomato
  • Uber Technologies Inc

Some of the leading players in the global online food delivery services market are DoorDash, Just Eat Holding Limited, Swiggy, Takeaway.com, Zomato and Uber Technologies Inc.

Majority of these companies are focusing on enhancing their consumer base by offering attractive discounts. Additionally, they are focusing on various business strategies such as mergers, collaborations, product launches, and reducing their operational costs using drones and robots to increase their competitive position in the market. For instance, in September 2017, Zomato acquired a logistics startup named Runnr to strengthen its logistics services and improve its delivery fleet capacity in India and the UAE.

 Online Food Delivery Services Market By Key Players

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