Interactive Kiosk Market Share, Opportunities, Industry 2031

Segments - Interactive Kiosk Market by Components (Software, Hardware [Printer, Display, and Others], and Services [Managed Services and Integration & Deployment]), Types (Self-service Kiosks, Automated Teller Machines, Vending Kiosks, and Retail Self-checkout Kiosks), End-users (Food & Beverages, BFSI, Healthcare, Retail, Travel & Tourism, Government, and Others), and Regions (Asia Pacific, North America, Latin America, Europe, and Middle East & Africa) - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast 2021-2028

Author : Raksha Sharma

Fact-checked by : Vineet Pandey

Editor : Shruti Bhat

Report Description

The global interactive kiosk market size was valued at USD 26.54 billion in 2020 and is anticipated to reach a value of USD 45.15 billion in 2028, expanding at a CAGR of 6.5% over the forecast period, 2021-2028. The growth of the interactive kiosk market is attributed to the increasing payment development coupled with the rising usage of high-security technology for security controls.

An interactive kiosk is a kind of computer terminal or stall that is used for featuring characterized software and hardware in order to provide an approach to applications and information for education, commerce, communication, or entertainment. Interactive kiosks prevent long queues in public places as a result of which it is used in places having inquiry counters such as banks, railway stations, malls, and airport check-in counters. These are also used in government offices and hospitals as they help in the reduction of paperwork related to the collection of visitor data. It also enhances the experiences of the visitors. The maximum capabilities of this technology are extracted by the manufacturers and are anticipated to implement them into the products as the essential features. Few of these capabilities are already in the developing process where they are integrated with artificial intelligence technology. The delivery cost associated with products also reduces with the integration of self-service interactive kiosks. All the aforementioned factors result in the objective shift of interactive kiosks from customer service providence to customer engagement.

The COVID-19 pandemic had adverse an impact on various industries and shattered the global economy. However, the pandemic had a positive impact on the interactive kiosk market due to its increased adoption across the globe in order to avoid human interaction resulting to stop the further spread of the infection. Self-checkout kiosks helped in maintaining social distance as per the regulatory guidelines of the pandemic. Due to the COVID-19 pandemic, various advanced technologies have also been launched in the market by the vendors providing advantages to the customers. Some of the recent solutions include mobile testing kiosks, swab sample collection kiosks for COVID-19 test, equipment dispensing kiosks for personal protection, and temperature sensor kiosks.

Market Trends, Drivers, Restraints, and Opportunities

Rising interest of customers and the increasing acceptance of interactive kiosks are anticipated to fuel the market over the forecast period.
Increasing demand for user-friendly and convenient environment for shopping is expected to boost the market growth in the coming years.
Growing adoption of cloud technology and development of artificial intelligence-based interactive kiosks are anticipated to drive the market expansion.
Lack of privacy of customer’s personal data and the rising phishing attack threats are key challenges that can restrain the market growth.
Increasing spending on research & development and rising investments in interactive kiosk technology by various private organizations are projected to present lucrative opportunities for the market growth.

Scope of the Report

The report on the global interactive kiosk market includes an assessment of the market, trends, and segments. Overview and dynamics have also been included in the report.

Attributes	Details
Report Title	Interactive Kiosk Market– Global Industry Analysis, Growth, Share, Size, Trends, And Forecast
Base Year	2020
Historic Data	2018–2019
Forecast Period	2021–2028
Segmentation	Components (Software, Hardware [Printer, Display, and Others], and Services [Managed Services and Integration & Deployment]), Types (Self-service Kiosks, Automated Teller Machines, Vending Kiosks, and Retail Self-checkout Kiosks), and End-users (Food & Beverages, BFSI, Healthcare, Retail, Travel & Tourism, Government, and Others)
Regional Scope	Asia Pacific, North America, Latin America, Europe, and Middle East & Africa
Report Coverage	Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, and Trends, and Revenue Forecast
Key Players Covered in the Report	Embross Group; SlabbKiosks; Source Technologies; Advanced Kiosks; IER SAS; Diebold Nixdorf AG; Meridian; Advantech Co.; NEXCOM International Co.; REDYREF; KIOSK Information Systems; NCR Corp.; and ZEBRA Technologies Corp.

Market Segment Insights

Hardware segment is expected to dominate the market

On the basis of components, the interactive kiosk market is segmented into software, hardware, and services. The hardware segment is further segmented into printer, display, and others and the services segment is bifurcated into managed services and integration & deployment. The hardware segment dominated the market in terms of revenue in 2020 and is expected to continue its dominance over the forecast period owing to increasing usage of tablets and smart phones among the customers. Hardware components are integrated with the software platforms for the enhancement of interactive kiosks. Using this method various functionalities of interactive kiosks can be accessed by the customers using tablets or smart phones.

Automated Teller Machines segment is anticipated to hold the major market share

Based on types, the market is divided into self-service kiosks, automated teller machines, vending kiosks, and retail self-checkout kiosks. The automated teller machines segment led the market in 2020 and is anticipated to hold the major share of the market owing to increasing spending on information and communication technology (ICT) along with growing initiatives for digital transformation.

Self-checkout kiosks are majorly used in the retail industry in order to improve employee efficiency and customer engagement by reducing operational costs. And the vending kiosks are used to dispense medicines and food & beverages products by accepting payment tokens or payments.

BFSI and Retail segment are estimated to hold a large market share

On the basis of end-user, the interactive kiosk market is categorized as food & beverages, BFSI, healthcare, retail, travel & tourism, government, and others. The BFSI segment led the market in 2020 in terms of revenue share owing to the growing demand of self-service technology in the segment. The BFSI and Retail segment are estimated to hold a large market share over the forecast period owing to the availability of a wide range of self-directed solutions enhancing the experience of the customers.

Asia Pacific market is anticipated to grow at a significant rate

In terms of regions, the market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa.

North America held a key share of the market in 2020 attributed to the presence of mature markets and the availability of well-established self-service kiosk systems. North America is expected to remain in this position in the coming years owing to the aforementioned driver. The manufacturers in this region are now focusing to implement innovative solutions in order to satisfy customer’s demands. On the other hand, the market in Asia Pacific is anticipated to grow at a significant rate due to the increasing standard of living, and expansion of various sectors that include healthcare, BFSI, tourism, and retail.

Segments

Segments Covered in the Report
The global interactive kiosk market has been segmented on the basis of

Components

Software
Hardware
- Printer
- Display
- Others
Services
- Managed Services
- Integration & Deployment

Types

Self-service Kiosks
Automated Teller Machines
Vending Kiosks
Retail Self-checkout Kiosks

End-users

Food & Beverages
BFSI
Healthcare
Retail
Travel & Tourism
Government
Others

Regions

Asia Pacific
North America
Latin America
Europe
Middle East & Africa

Key Players

Embross Group
SlabbKiosks
Source Technologies
Advanced Kiosks
IER SAS
Diebold Nixdorf AG
Meridian
Advantech Co.
NEXCOM International Co.
REDYREF
KIOSK Information Systems
NCR Corp.
ZEBRA Technologies Corp.

Competitive Landscape

Key players competing in the global interactive kiosk market are Embross Group; SlabbKiosks; Source Technologies; Advanced Kiosks; IER SAS; Diebold Nixdorf AG; Meridian; Advantech Co.; NEXCOM International Co.; REDYREF; KIOSK Information Systems; NCR Corp.; and ZEBRA Technologies Corp. Many of these players have adopted business strategies such as launching new products, introducing new technology, partnerships, acquisitions, alliances, and mergers in order to increase their operation expansion, consumer base, and market position globally.

Interactive Kiosk Market by key players

Table Of Content

1. Executive Summary
2. Assumptions and Acronyms Used
3. Research Methodology
4. Interactive Kiosk Market Overview
  4.1. Introduction
     4.1.1. Market Taxonomy
     4.1.2. Market Definition
  4.2. Macro-Economic Factors
     4.2.1. Industry Outlook
  4.3. Interactive Kiosk Market Dynamics
     4.3.1. Market Drivers
     4.3.2. Market Restraints
     4.3.3. Opportunity
     4.3.4. Market Trends
  4.4. Interactive Kiosk Market - Supply Chain
  4.5. Global Interactive Kiosk Market Forecast
     4.5.1. Interactive Kiosk Market Size (US$ Mn) and Y-o-Y Growth
     4.5.2. Interactive Kiosk Market Size (000â€™ Units) and Y-o-Y Growth
     4.5.3. Interactive Kiosk Market Absolute $ Opportunity
5. Global Interactive Kiosk Market Analysis and Forecast by Types
  5.1. Market Trends
  5.2. Introduction
     5.2.1. Basis Point Share (BPS) Analysis by Types
     5.2.2. Y-o-Y Growth Projections by Types
  5.3. Interactive Kiosk Market Size and Volume Forecast by Types
     5.3.1. Self-service Kiosks
     5.3.2. Automated Teller Machines
     5.3.3. Vending Kiosks
     5.3.4. Retail Self-checkout Kiosks
  5.4. Absolute $ Opportunity Assessment by Types
  5.5. Market Attractiveness/Growth Potential Analysis by Types
6. Global Interactive Kiosk Market Analysis and Forecast by End Users
  6.1. Market Trends
  6.2. Introduction
     6.2.1. Basis Point Share (BPS) Analysis by End Users
     6.2.2. Y-o-Y Growth Projections by End Users
  6.3. Interactive Kiosk Market Size and Volume Forecast by End Users
     6.3.1. Food & Beverages
     6.3.2. BFSI
     6.3.3. Healthcare
     6.3.4. Retail
     6.3.5. Travel & Tourism
     6.3.6. Government
     6.3.7. Others
  6.4. Absolute $ Opportunity Assessment by End Users
  6.5. Market Attractiveness/Growth Potential Analysis by End Users
7. Global Interactive Kiosk Market Analysis and Forecast by Region
  7.1. Market Trends
  7.2. Introduction
     7.2.1. Basis Point Share (BPS) Analysis by Region
     7.2.2. Y-o-Y Growth Projections by Region
  7.3. Interactive Kiosk Market Size and Volume Forecast by Region
     7.3.1. North America
     7.3.2. Latin America
     7.3.3. Europe
     7.3.4. Asia Pacific
     7.3.5. Middle East and Africa (MEA)
  7.4. Absolute $ Opportunity Assessment by Region
  7.5. Market Attractiveness/Growth Potential Analysis by Region
  7.6. Global Interactive Kiosk Demand Share Forecast, 2019-2026
8. North America Interactive Kiosk Market Analysis and Forecast
  8.1. Introduction
     8.1.1. Basis Point Share (BPS) Analysis by Country
     8.1.2. Y-o-Y Growth Projections by Country
  8.2. North America Interactive Kiosk Market Size and Volume Forecast by Country
     8.2.1. U.S.
     8.2.2. Canada
  8.3. Absolute $ Opportunity Assessment by Country
  8.4. North America Interactive Kiosk Market Size and Volume Forecast by Types
     8.4.1. Self-service Kiosks
     8.4.2. Automated Teller Machines
     8.4.3. Vending Kiosks
     8.4.4. Retail Self-checkout Kiosks
  8.5. Basis Point Share (BPS) Analysis by Types
  8.6. Y-o-Y Growth Projections by Types
  8.7. North America Interactive Kiosk Market Size and Volume Forecast by End Users
     8.7.1. Food & Beverages
     8.7.2. BFSI
     8.7.3. Healthcare
     8.7.4. Retail
     8.7.5. Travel & Tourism
     8.7.6. Government
     8.7.7. Others
  8.8. Basis Point Share (BPS) Analysis by End Users
  8.9. Y-o-Y Growth Projections by End Users
  8.10. Market Attractiveness/Growth Potential Analysis
     8.10.1. By Country
     8.10.2. By Product Type
     8.10.3. By Application
  8.11. North America Interactive Kiosk Demand Share Forecast, 2019-2026
9. Latin America Interactive Kiosk Market Analysis and Forecast
  9.1. Introduction
     9.1.1. Basis Point Share (BPS) Analysis by Country
     9.1.2. Y-o-Y Growth Projections by Country
     9.1.3. Latin America Average Pricing Analysis
  9.2. Latin America Interactive Kiosk Market Size and Volume Forecast by Country
      9.2.1. Brazil
      9.2.2. Mexico
      9.2.3. Rest of Latin America
   9.3. Absolute $ Opportunity Assessment by Country
  9.4. Latin America Interactive Kiosk Market Size and Volume Forecast by Types
     9.4.1. Self-service Kiosks
     9.4.2. Automated Teller Machines
     9.4.3. Vending Kiosks
     9.4.4. Retail Self-checkout Kiosks
  9.5. Basis Point Share (BPS) Analysis by Types
  9.6. Y-o-Y Growth Projections by Types
  9.7. Latin America Interactive Kiosk Market Size and Volume Forecast by End Users
     9.7.1. Food & Beverages
     9.7.2. BFSI
     9.7.3. Healthcare
     9.7.4. Retail
     9.7.5. Travel & Tourism
     9.7.6. Government
     9.7.7. Others
  9.8. Basis Point Share (BPS) Analysis by End Users
  9.9. Y-o-Y Growth Projections by End Users
  9.10. Market Attractiveness/Growth Potential Analysis
     9.10.1. By Country
     9.10.2. By Product Type
     9.10.3. By Application
  9.11. Latin America Interactive Kiosk Demand Share Forecast, 2019-2026
10. Europe Interactive Kiosk Market Analysis and Forecast
  10.1. Introduction
     10.1.1. Basis Point Share (BPS) Analysis by Country
     10.1.2. Y-o-Y Growth Projections by Country
     10.1.3. Europe Average Pricing Analysis
  10.2. Europe Interactive Kiosk Market Size and Volume Forecast by Country
     10.2.1. Germany
     10.2.2. France
     10.2.3. Italy
     10.2.4. U.K.
     10.2.5. Spain
     10.2.6. Russia
     10.2.7. Rest of Europe
  10.3. Absolute $ Opportunity Assessment by Country
  10.4. Europe Interactive Kiosk Market Size and Volume Forecast by Types
     10.4.1. Self-service Kiosks
     10.4.2. Automated Teller Machines
     10.4.3. Vending Kiosks
     10.4.4. Retail Self-checkout Kiosks
  10.5. Basis Point Share (BPS) Analysis by Types
  10.6. Y-o-Y Growth Projections by Types
  10.7. Europe Interactive Kiosk Market Size and Volume Forecast by End Users
     10.7.1. Food & Beverages
     10.7.2. BFSI
     10.7.3. Healthcare
     10.7.4. Retail
     10.7.5. Travel & Tourism
     10.7.6. Government
     10.7.7. Others
  10.8. Basis Point Share (BPS) Analysis by End Users
  10.9. Y-o-Y Growth Projections by End Users
  10.10. Market Attractiveness/Growth Potential Analysis
     10.10.1. By Country
     10.10.2. By Product Type
     10.10.3. By Application
  10.11. Europe Interactive Kiosk Demand Share Forecast, 2019-2026
11. Asia Pacific Interactive Kiosk Market Analysis and Forecast
  11.1. Introduction
     11.1.1. Basis Point Share (BPS) Analysis by Country
     11.1.2. Y-o-Y Growth Projections by Country
     11.1.3. Asia Pacific Average Pricing Analysis
  11.2. Asia Pacific Interactive Kiosk Market Size and Volume Forecast by Country
     11.2.1. China
     11.2.2. Japan
     11.2.3. South Korea
     11.2.4. India
     11.2.5. Australia
     11.2.6. Rest of Asia Pacific (APAC)
  11.3. Absolute $ Opportunity Assessment by Country
  11.4. Asia Pacific Interactive Kiosk Market Size and Volume Forecast by Types
     11.4.1. Self-service Kiosks
     11.4.2. Automated Teller Machines
     11.4.3. Vending Kiosks
     11.4.4. Retail Self-checkout Kiosks
  11.5. Basis Point Share (BPS) Analysis by Types
  11.6. Y-o-Y Growth Projections by Types
  11.7. Asia Pacific Interactive Kiosk Market Size and Volume Forecast by End Users
     11.7.1. Food & Beverages
     11.7.2. BFSI
     11.7.3. Healthcare
     11.7.4. Retail
     11.7.5. Travel & Tourism
     11.7.6. Government
     11.7.7. Others
  11.8. Basis Point Share (BPS) Analysis by End Users
  11.9. Y-o-Y Growth Projections by End Users
  11.10. Market Attractiveness/Growth Potential Analysis
     11.10.1. By Country
     11.10.2. By Product Type
     11.10.3. By Application
  11.11. Asia Pacific Interactive Kiosk Demand Share Forecast, 2019-2026
12. Middle East & Africa Interactive Kiosk Market Analysis and Forecast
  12.1. Introduction
     12.1.1. Basis Point Share (BPS) Analysis by Country
     12.1.2. Y-o-Y Growth Projections by Country
     12.1.3. Middle East & Africa Average Pricing Analysis
  12.2. Middle East & Africa Interactive Kiosk Market Size and Volume Forecast by Country
     12.2.1. Saudi Arabia
     12.2.2. South Africa
     12.2.3. UAE
     12.2.4. Rest of Middle East & Africa (MEA)
  12.3. Absolute $ Opportunity Assessment by Country
  12.4. Middle East & Africa Interactive Kiosk Market Size and Volume Forecast by Types
     12.4.1. Self-service Kiosks
     12.4.2. Automated Teller Machines
     12.4.3. Vending Kiosks
     12.4.4. Retail Self-checkout Kiosks
  12.5. Basis Point Share (BPS) Analysis by Types
  12.6. Y-o-Y Growth Projections by Types
  12.7. Middle East & Africa Interactive Kiosk Market Size and Volume Forecast by End Users
     12.7.1. Food & Beverages
     12.7.2. BFSI
     12.7.3. Healthcare
     12.7.4. Retail
     12.7.5. Travel & Tourism
     12.7.6. Government
     12.7.7. Others
  12.8. Basis Point Share (BPS) Analysis by End Users
  12.9. Y-o-Y Growth Projections by End Users
  12.10. Market Attractiveness/Growth Potential Analysis
     12.10.1. By Country
     12.10.2. By Product Type
     12.10.3. By Application
  12.11. Middle East & Africa Interactive Kiosk Demand Share Forecast, 2019-2026
13. Competition Landscape
  13.1. Global Interactive Kiosk Market: Market Share Analysis
  13.2. Interactive Kiosk Distributors and Customers
  13.3. Interactive Kiosk Market: Competitive Dashboard
  13.4. Company Profiles (Details: Overview, Financials, Developments, Strategy)
     13.4.1. Embross Group
     13.4.2. SlabbKiosks
     13.4.3. Source Technologies
     13.4.4. Advanced Kiosks
     13.4.5. IER SAS
     13.4.6. Diebold Nixdorf AG
     13.4.7. Meridian
     13.4.8. Advantech Co.&l