Cloud Based ITSM Market

Global Cloud Based ITSM Market By Component (Solution, Services), By Solution (Service Portfolio Management, Configuration & Change Management, Service Desk Software, Operations & Performance Management and Dashboard Reporting & Analytics), By Organization Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises), By Industry Verticals (BFSI, Telecommunications, IT and ITeS, Government & Public Sector, Retail & Consumer Goods, Manufacturing, Energy & Utilities, Media And Entertainment, Healthcare & Life Sciences, Others) and Region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa)

  • Report ID: ICT-SE-2450
  • Author: Growth Market Reports
  • Rating: 4.8
  • Total Reviews: 2
  • No. Of Pages: 317
  • Format:
  • Pub. Date: 08-09-2021
  • Share:

Market Outlook:

The global Cloud Based ITSM market was valued at USD 4,743.3 million in 2020 and is projected to reach USD 16,202.4 million by 2028, expanding at a CAGR of 16.8% during the forecast period. Increasing adoption of online facilities and advancement in technology are anticipated to drive the market during the forecast period. The Cloud Based ITSM market is segmented into components, solutions, organization size, industry verticals, and regions.


Cloud Based ITSM Market Key Takeaways

Increasing number of strategies such as mergers & acquisitions, agreements, partnerships, and product launches among companies to establish themselves as providers of cloud based ITSM are anticipated to create lucrative opportunities in the market in the near future. Rising adoption of various strategies by market players to increase their presence and share in the market is expected to create growth opportunities in the market.

Macro-economic Factors

Technological Advancement

Developers are focusing on user-friendly dashboard, thereby encouraging online banking and investment facilities. Advances and development for Cloud Based ITSM encourages linear trouble ticket distribution and helps employees to troubleshoot easily.

Coronavirus

COVID-19 has reflected a positive impact on the global cloud based ITSM market, due to the restrictions on movements, social distancing, lockdowns, people were forced to serve from home, which in turn is anticipated to drive the cloud based ITSM market. The positive impact on the market is responsible for the incline in the demand for cloud based ITSM. The cloud based ITSM market is rising at a significant rate. Moreover, the market has been positively impacted by the COVID-19 pandemic. Furthermore, it is estimated that the market will reflect a positive growth rate during the forecast period.

Market Dynamics

Market Driver- Increasing demand for Cloud Based ITSM in Small and Medium-sized Organizations

Adoption of advanced digital technology in small and medium-sized organizations is expected to fuel the market. Support of governments for digitalization in various economies is anticipated to boost the market in the near future. The market has grown significantly in recent years as a result of increased demand for Cloud Based ITSM in emerging industries and start-up organizations such as online education courses, electronics, railways, industries, food processing, and others. Employees can create, design, and upgrade the portals and dashboards on cloud based ITSM making them attractive and user-friendly. Moreover, the development of various economies is considered to drive the market during the forecast period.

Market Driver- Adoption of Operations and Performance Management (OPM) Solutions

Maintenance and management of organizational IT infrastructure and services are easily achieved by OPM solutions. OPM solutions ensure smooth delivery of IT services and their agreement with the predefined parameters. OPM solutions are used to offer smooth IT services. It helps in preventing service outages and achieving maximized operational agility. OPM solutions are adopted to reach timelines for clients. The issues faced by the customers are converted into tickets. Issued tickets are prioritized according to the customers need. The managerial properties offered by OPM are considered to drive the market share.

Market Restraint- Security and Data Privacy Concerns for Business Processes

Data privacy poses serious concerns. Remote access is expected to be disadvantageous in Cloud Based services. Organizations related to banking and finance store sensitive data and are the major targets for cybercriminals. Maintaining the privacy and confidentiality of organizational data plays a vital role in organizations. Rising hacking techniques such as decryption of coded data cause leakage of confidential and private data, which in turn, is considered to impede the market.

Market Opportunity- Increasing demand for Chatbot in different industries

Call traffic is easy to manage by using a chatbot. Many organizations use a chatbot for registration of issues faced by customers. Employment of chatbot services offers 24 hours services to clients. Issues registered by the chatbot are converted into trouble tickets and displayed in the dashboard of employees for resolution. Emergence of coronavirus encouraged social distancing and lockdown of several business units. Use of chatbots helped prevent interaction amongst humans. Introduction of chatbots in small and medium-sized organizations is expected to drive the market during the projected period. Key players and domestic players are expected to use chatbots in the coming years.

Segmental Outlook

In terms of components, the market is segmented into solutions and services. The solutions sub segment is expected to hold a significant share of the market, owing to solutions offered such as management of IT infrastructure and business applications. Based on solutions, the market is classified into service portfolio management, configuration & change management, service desk software, operations & performance management, and dashboard reporting & analytics. The dashboard report and analytics segment is anticipated to hold a large share of the market, as it is user-friendly and the developer is able to represent the desired graphs and charts linked with spreadsheets.


Cloud Based ITSM Market By Components

On the basis of organization size, the market is bifurcated into Small and Medium-sized Enterprises (SMEs) and Large Enterprises. The SMEs segment is expected to grow at a rapid pace, owing to emergence of local and domestic players in developing economies. In terms of industry verticals, the market is segmented into BFSI, telecommunications, IT and ITes, government & public sector, retail & consumer goods, manufacturing, energy & utilities, media and entertainment, healthcare & life sciences, and others. The retail and consumer goods segment is expected to hold a large share of the market, owing to implementation of digital technology for display and billing of articles in retail stores.

Regional Outlook

Based on regions, the market is divided into five regions, namely, North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America is expected to hold a significant share of the market, owing to emergence of key players in the region. Asia Pacific is considered as a promising region in the Cloud Based ITSM market, owing to the support of governments in the region for adoption of digital technologies.

North America accounted for a significant share of the market in 2020 and the market in Asia Pacific is anticipated to expand at a substantial CAGR during the forecast period. China accounts for a significant market share, due to increasing demand for Cloud Based ITSM in small and medium-sized domestic organizations and financial applications, which in turn, drives the market in Asia Pacific. The Cloud Based ITSM market is growing in North America, owing to increasing investments in modifications of Cloud Based ITSM in the region.


Cloud Based ITSM Market By Regions

Key Benefits for Industry Participants & Stakeholders

  • In-depth Analysis of the Global Cloud Based ITSM Market
  • Historical, Current and Projected Market Size in terms of Value
  • Potential & Niche Segments and Regions Exhibiting Promising Growth Covered
  • Industry Drivers, Restraints and Opportunities Covered in the Study
  • Recent Industry Trends and Developments
  • Competitive Landscape & Strategies of Key Players
  • Neutral Perspective on Global Cloud Based ITSM Market Performance

Segments

Key Segments Covered
By Component
  • Solution
  • Services
By Solution
  • Service Portfolio Management
  • Configuration & Change Management
  • Service Desk Software
  • Operations & Performance Management
  • Dashboard Reporting & Analytics
By Organization Size
  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises
By Industry Verticals
  • BFSI
  • Telecommunications
  • IT and ITeS
  • Government & Public Sector
  • Retail & Consumer Goods
  • Manufacturing
  • Energy & Utilities
  • Media And Entertainment
  • Healthcare & Life Sciences
  • Others
By Region
  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East & Africa
Key Market Players Profiled in the Report
  • Alemba
  • Atlassian
  • Axios Systems
  • BMC Software
  • Broadcom
  • SolarWinds Worldwide, LLC.
  • Citrix Systems
  • EasyVista
  • HPE
  • IBM
  • Ivanti
  • Marval
  • Micro Focus
  • Microsoft
  • ServiceNow

Competitive Landscape

  • Manufacturers operating in the global Cloud Based ITSM market include Alemba, Atlassian, Axios Systems, BMC Software, Broadcom, SolarWinds Worldwide, LLC., Citrix Systems, EasyVista, HPE, IBM, Ivanti, Marval, Micro Focus, Microsoft, and ServiceNow
  • Key players operating in the global Cloud Based ITSM market include ServiceNow, BMC Software , Ivanti, Broadcom , and Microsoft. These companies are considered as key developers of Cloud Based ITSM based on their revenue, research & development (R&D) activities, presence, and value chain management system.
  • The players are adopting key strategies such as acquisition, collaborations, and geographical expansion where potential opportunity for the cloud based ITSM market.
Cloud Based ITSM Market By Key Players
Chapter 1 Executive Summary
Chapter 2 Assumptions and Acronyms Used
Chapter 3 Research Methodology
Chapter 4 Cloud Based ITSM Market Overview
   4.1 Introduction
      4.1.1 Market Taxonomy
      4.1.2 Market Definition
      4.1.3 Macro-Economic Factors Impacting the Market Growth
   4.2 Cloud Based ITSM Market Dynamics
      4.2.1 Market Drivers
      4.2.2 Market Restraints
      4.2.3 Market Opportunity
   4.3 Cloud Based ITSM Market - Supply Chain Analysis
      4.3.1 List of Key Suppliers
      4.3.2 List of Key Distributors
      4.3.3 List of Key Consumers
   4.4 Key Forces Shaping the Cloud Based ITSM Market
      4.4.1 Bargaining Power of Suppliers
      4.4.2 Bargaining Power of Buyers
      4.4.3 Threat of Substitution
      4.4.4 Threat of New Entrants
      4.4.5 Competitive Rivalry
   4.5 Global Cloud Based ITSM Market Size & Forecast, 2018-2028
      4.5.1 Cloud Based ITSM Market Size and Y-o-Y Growth
      4.5.2 Cloud Based ITSM Market Absolute $ Opportunity
   4.6 Cloud Based ITSM: Impact of key Regulations
   4.7 Cloud Based ITSM: Technology Landscape
Chapter 5 Global Cloud Based ITSM Market Analysis and Forecast By Component
   5.1 Introduction
      5.1.1 Key Market Trends & Growth Opportunities By Component
      5.1.2 Basis Point Share (BPS) Analysis By Component
      5.1.3 Absolute $ Opportunity Assessment By Component
   5.2 Cloud Based ITSM Market Size Forecast By Component
      5.2.1 Solution
      5.2.2 Services
   5.3 Market Attractiveness Analysis By Component
Chapter 6 Global Cloud Based ITSM Market Analysis and Forecast By Solution
   6.1 Introduction
      6.1.1 Key Market Trends & Growth Opportunities By Solution
      6.1.2 Basis Point Share (BPS) Analysis By Solution
      6.1.3 Absolute $ Opportunity Assessment By Solution
   6.2 Cloud Based ITSM Market Size Forecast By Solution
      6.2.1 Service Portfolio Management
      6.2.2 Configuration & Change Management
      6.2.3 Service Desk Software
      6.2.4 Operations & Performance Management
      6.2.5 Dashboard Reporting & Analytics
   6.3 Market Attractiveness Analysis By Solution
Chapter 7 Global Cloud Based ITSM Market Analysis and Forecast By Organization Size
   7.1 Introduction
      7.1.1 Key Market Trends & Growth Opportunities By Organization Size
      7.1.2 Basis Point Share (BPS) Analysis By Organization Size
      7.1.3 Absolute $ Opportunity Assessment By Organization Size
   7.2 Cloud Based ITSM Market Size Forecast By Organization Size
      7.2.1 Small and Medium-sized Enterprises (SMEs)
      7.2.2 Large Enterprises
   7.3 Market Attractiveness Analysis By Organization Size
Chapter 8 Global Cloud Based ITSM Market Analysis and Forecast By Industry Verticals
   8.1 Introduction
      8.1.1 Key Market Trends & Growth Opportunities By Industry Verticals
      8.1.2 Basis Point Share (BPS) Analysis By Industry Verticals
      8.1.3 Absolute $ Opportunity Assessment By Industry Verticals
   8.2 Cloud Based ITSM Market Size Forecast By Industry Verticals
      8.2.1 BFSI
      8.2.2 Telecommunications
      8.2.3 IT and ITeS
      8.2.4 Government & Public Sector
      8.2.5 Retail & Consumer Goods
      8.2.6 Manufacturing
      8.2.7 Energy & Utilities
      8.2.8 Media And Entertainment
      8.2.9 Healthcare & Life Sciences
      8.2.10 Others
   8.3 Market Attractiveness Analysis By Industry Verticals
Chapter 9 Global Cloud Based ITSM Market Analysis and Forecast by Region
   9.1 Introduction
      9.1.1 Key Market Trends & Growth Opportunities by Region
      9.1.2 Basis Point Share (BPS) Analysis by Region
      9.1.3 Absolute $ Opportunity Assessment by Region
   9.2 Cloud Based ITSM Market Size Forecast by Region
      9.2.1 North America
      9.2.2 Europe
      9.2.3 Asia Pacific
      9.2.4 Latin America
      9.2.5 Middle East & Africa (MEA)
   9.3 Market Attractiveness Analysis by Region
Chapter 10 Coronavirus Disease (COVID-19) Impact
   10.1 Introduction
   10.2 Current & Future Impact Analysis
   10.3 Economic Impact Analysis
   10.4 Government Policies
   10.5 Investment Scenario
Chapter 11 North America Cloud Based ITSM Analysis and Forecast
   11.1 Introduction
   11.2 North America Cloud Based ITSM Market Size Forecast by Country
      11.2.1 U.S.
      11.2.2 Canada
   11.3 Basis Point Share (BPS) Analysis by Country
   11.4 Absolute $ Opportunity Assessment by Country
   11.5 Market Attractiveness Analysis by Country
   11.6 North America Cloud Based ITSM Market Size Forecast By Component
      11.6.1 Solution
      11.6.2 Services
   11.7 Basis Point Share (BPS) Analysis By Component
   11.8 Absolute $ Opportunity Assessment By Component
   11.9 Market Attractiveness Analysis By Component
   11.10 North America Cloud Based ITSM Market Size Forecast By Solution
      11.10.1 Service Portfolio Management
      11.10.2 Configuration & Change Management
      11.10.3 Service Desk Software
      11.10.4 Operations & Performance Management
      11.10.5 Dashboard Reporting & Analytics
   11.11 Basis Point Share (BPS) Analysis By Solution
   11.12 Absolute $ Opportunity Assessment By Solution
   11.13 Market Attractiveness Analysis By Solution
   11.14 North America Cloud Based ITSM Market Size Forecast By Organization Size
      11.14.1 Small and Medium-sized Enterprises (SMEs)
      11.14.2 Large Enterprises
   11.15 Basis Point Share (BPS) Analysis By Organization Size
   11.16 Absolute $ Opportunity Assessment By Organization Size
   11.17 Market Attractiveness Analysis By Organization Size
   11.18 North America Cloud Based ITSM Market Size Forecast By Industry Verticals
      11.18.1 BFSI
      11.18.2 Telecommunications
      11.18.3 IT and ITeS
      11.18.4 Government & Public Sector
      11.18.5 Retail & Consumer Goods
      11.18.6 Manufacturing
      11.18.7 Energy & Utilities
      11.18.8 Media And Entertainment
      11.18.9 Healthcare & Life Sciences
      11.18.10 Others
   11.19 Basis Point Share (BPS) Analysis By Industry Verticals
   11.20 Absolute $ Opportunity Assessment By Industry Verticals
   11.21 Market Attractiveness Analysis By Industry Verticals
Chapter 12 Europe Cloud Based ITSM Analysis and Forecast
   12.1 Introduction
   12.2 Europe Cloud Based ITSM Market Size Forecast by Country
      12.2.1 Germany
      12.2.2 France
      12.2.3 Italy
      12.2.4 U.K.
      12.2.5 Spain
      12.2.6 Russia
      12.2.7 Rest of Europe
   12.3 Basis Point Share (BPS) Analysis by Country
   12.4 Absolute $ Opportunity Assessment by Country
   12.5 Market Attractiveness Analysis by Country
   12.6 Europe Cloud Based ITSM Market Size Forecast By Component
      12.6.1 Solution
      12.6.2 Services
   12.7 Basis Point Share (BPS) Analysis By Component
   12.8 Absolute $ Opportunity Assessment By Component
   12.9 Market Attractiveness Analysis By Component
   12.10 Europe Cloud Based ITSM Market Size Forecast By Solution
      12.10.1 Service Portfolio Management
      12.10.2 Configuration & Change Management
      12.10.3 Service Desk Software
      12.10.4 Operations & Performance Management
      12.10.5 Dashboard Reporting & Analytics
   12.11 Basis Point Share (BPS) Analysis By Solution
   12.12 Absolute $ Opportunity Assessment By Solution
   12.13 Market Attractiveness Analysis By Solution
   12.14 Europe Cloud Based ITSM Market Size Forecast By Organization Size
      12.14.1 Small and Medium-sized Enterprises (SMEs)
      12.14.2 Large Enterprises
   12.15 Basis Point Share (BPS) Analysis By Organization Size
   12.16 Absolute $ Opportunity Assessment By Organization Size
   12.17 Market Attractiveness Analysis By Organization Size
   12.18 Europe Cloud Based ITSM Market Size Forecast By Industry Verticals
      12.18.1 BFSI
      12.18.2 Telecommunications
      12.18.3 IT and ITeS
      12.18.4 Government & Public Sector
      12.18.5 Retail & Consumer Goods
      12.18.6 Manufacturing
      12.18.7 Energy & Utilities
      12.18.8 Media And Entertainment
      12.18.9 Healthcare & Life Sciences
      12.18.10 Others
   12.19 Basis Point Share (BPS) Analysis By Industry Verticals
   12.20 Absolute $ Opportunity Assessment By Industry Verticals
   12.21 Market Attractiveness Analysis By Industry Verticals
Chapter 13 Asia Pacific Cloud Based ITSM Analysis and Forecast
   13.1 Introduction
   13.2 Asia Pacific Cloud Based ITSM Market Size Forecast by Country
      13.2.1 China
      13.2.2 Japan
      13.2.3 South Korea
      13.2.4 India
      13.2.5 Australia
      13.2.6 South East Asia (SEA)
      13.2.7 Rest of Asia Pacific (APAC)
   13.3 Basis Point Share (BPS) Analysis by Country
   13.4 Absolute $ Opportunity Assessment by Country
   13.5 Market Attractiveness Analysis by Country
   13.6 Asia Pacific Cloud Based ITSM Market Size Forecast By Component
      13.6.1 Solution
      13.6.2 Services
   13.7 Basis Point Share (BPS) Analysis By Component
   13.8 Absolute $ Opportunity Assessment By Component
   13.9 Market Attractiveness Analysis By Component
   13.10 Asia Pacific Cloud Based ITSM Market Size Forecast By Solution
      13.10.1 Service Portfolio Management
      13.10.2 Configuration & Change Management
      13.10.3 Service Desk Software
      13.10.4 Operations & Performance Management
      13.10.5 Dashboard Reporting & Analytics
   13.11 Basis Point Share (BPS) Analysis By Solution
   13.12 Absolute $ Opportunity Assessment By Solution
   13.13 Market Attractiveness Analysis By Solution
   13.14 Asia Pacific Cloud Based ITSM Market Size Forecast By Organization Size
      13.14.1 Small and Medium-sized Enterprises (SMEs)
      13.14.2 Large Enterprises
   13.15 Basis Point Share (BPS) Analysis By Organization Size
   13.16 Absolute $ Opportunity Assessment By Organization Size
   13.17 Market Attractiveness Analysis By Organization Size
   13.18 Asia Pacific Cloud Based ITSM Market Size Forecast By Industry Verticals
      13.18.1 BFSI
      13.18.2 Telecommunications
      13.18.3 IT and ITeS
      13.18.4 Government & Public Sector
      13.18.5 Retail & Consumer Goods
      13.18.6 Manufacturing
      13.18.7 Energy & Utilities
      13.18.8 Media And Entertainment
      13.18.9 Healthcare & Life Sciences
      13.18.10 Others
   13.19 Basis Point Share (BPS) Analysis By Industry Verticals
   13.20 Absolute $ Opportunity Assessment By Industry Verticals
   13.21 Market Attractiveness Analysis By Industry Verticals
Chapter 14 Latin America Cloud Based ITSM Analysis and Forecast
   14.1 Introduction
   14.2 Latin America Cloud Based ITSM Market Size Forecast by Country
      14.2.1 Brazil
      14.2.2 Mexico
      14.2.3 Rest of Latin America (LATAM)
   14.3 Basis Point Share (BPS) Analysis by Country
   14.4 Absolute $ Opportunity Assessment by Country
   14.5 Market Attractiveness Analysis by Country
   14.6 Latin America Cloud Based ITSM Market Size Forecast By Component
      14.6.1 Solution
      14.6.2 Services
   14.7 Basis Point Share (BPS) Analysis By Component
   14.8 Absolute $ Opportunity Assessment By Component
   14.9 Market Attractiveness Analysis By Component
   14.10 Latin America Cloud Based ITSM Market Size Forecast By Solution
      14.10.1 Service Portfolio Management
      14.10.2 Configuration & Change Management
      14.10.3 Service Desk Software
      14.10.4 Operations & Performance Management
      14.10.5 Dashboard Reporting & Analytics
   14.11 Basis Point Share (BPS) Analysis By Solution
   14.12 Absolute $ Opportunity Assessment By Solution
   14.13 Market Attractiveness Analysis By Solution
   14.14 Latin America Cloud Based ITSM Market Size Forecast By Organization Size
      14.14.1 Small and Medium-sized Enterprises (SMEs)
      14.14.2 Large Enterprises
   14.15 Basis Point Share (BPS) Analysis By Organization Size
   14.16 Absolute $ Opportunity Assessment By Organization Size
   14.17 Market Attractiveness Analysis By Organization Size
   14.18 Latin America Cloud Based ITSM Market Size Forecast By Industry Verticals
      14.18.1 BFSI
      14.18.2 Telecommunications
      14.18.3 IT and ITeS
      14.18.4 Government & Public Sector
      14.18.5 Retail & Consumer Goods
      14.18.6 Manufacturing
      14.18.7 Energy & Utilities
      14.18.8 Media And Entertainment
      14.18.9 Healthcare & Life Sciences
      14.18.10 Others
   14.19 Basis Point Share (BPS) Analysis By Industry Verticals
   14.20 Absolute $ Opportunity Assessment By Industry Verticals
   14.21 Market Attractiveness Analysis By Industry Verticals
Chapter 15 Middle East & Africa (MEA) Cloud Based ITSM Analysis and Forecast
   15.1 Introduction
   15.2 Middle East & Africa (MEA) Cloud Based ITSM Market Size Forecast by Country
      15.2.1 Saudi Arabia
      15.2.2 South Africa
      15.2.3 UAE
      15.2.4 Rest of Middle East & Africa (MEA)
   15.3 Basis Point Share (BPS) Analysis by Country
   15.4 Absolute $ Opportunity Assessment by Country
   15.5 Market Attractiveness Analysis by Country
   15.6 Middle East & Africa (MEA) Cloud Based ITSM Market Size Forecast By Component
      15.6.1 Solution
      15.6.2 Services
   15.7 Basis Point Share (BPS) Analysis By Component
   15.8 Absolute $ Opportunity Assessment By Component
   15.9 Market Attractiveness Analysis By Component
   15.10 Middle East & Africa (MEA) Cloud Based ITSM Market Size Forecast By Solution
      15.10.1 Service Portfolio Management
      15.10.2 Configuration & Change Management
      15.10.3 Service Desk Software
      15.10.4 Operations & Performance Management
      15.10.5 Dashboard Reporting & Analytics
   15.11 Basis Point Share (BPS) Analysis By Solution
   15.12 Absolute $ Opportunity Assessment By Solution
   15.13 Market Attractiveness Analysis By Solution
   15.14 Middle East & Africa (MEA) Cloud Based ITSM Market Size Forecast By Organization Size
      15.14.1 Small and Medium-sized Enterprises (SMEs)
      15.14.2 Large Enterprises
   15.15 Basis Point Share (BPS) Analysis By Organization Size
   15.16 Absolute $ Opportunity Assessment By Organization Size
   15.17 Market Attractiveness Analysis By Organization Size
   15.18 Middle East & Africa (MEA) Cloud Based ITSM Market Size Forecast By Industry Verticals
      15.18.1 BFSI
      15.18.2 Telecommunications
      15.18.3 IT and ITeS
      15.18.4 Government & Public Sector
      15.18.5 Retail & Consumer Goods
      15.18.6 Manufacturing
      15.18.7 Energy & Utilities
      15.18.8 Media And Entertainment
      15.18.9 Healthcare & Life Sciences
      15.18.10 Others
   15.19 Basis Point Share (BPS) Analysis By Industry Verticals
   15.20 Absolute $ Opportunity Assessment By Industry Verticals
   15.21 Market Attractiveness Analysis By Industry Verticals
Chapter 16 Competition Landscape
   16.1 Cloud Based ITSM Market: Competitive Dashboard
   16.2 Global Cloud Based ITSM Market: Market Share Analysis, 2020
   16.3 Company Profiles (Details – Overview, Financials, Developments, Strategy)
      16.3.1 Alemba 
      16.3.2 Atlassian
      16.3.3 Axios Systems 
      16.3.4 BMC Software 
      16.3.5 Broadcom 
      16.3.6 SolarWinds Worldwide, LLC.
      16.3.7 Citrix Systems
      16.3.8 EasyVista 
      16.3.9 HPE
      16.3.10 IBM
      16.3.11 Ivanti
      16.3.12 Marval 
      16.3.13 Micro Focus
      16.3.14 Microsoft
      16.3.15 ServiceNow
Key Segments Covered
By Component
  • Solution
  • Services
By Solution
  • Service Portfolio Management
  • Configuration & Change Management
  • Service Desk Software
  • Operations & Performance Management
  • Dashboard Reporting & Analytics
By Organization Size
  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises
By Industry Verticals
  • BFSI
  • Telecommunications
  • IT and ITeS
  • Government & Public Sector
  • Retail & Consumer Goods
  • Manufacturing
  • Energy & Utilities
  • Media And Entertainment
  • Healthcare & Life Sciences
  • Others
By Region
  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East & Africa
Key Market Players Profiled in the Report
  • Alemba
  • Atlassian
  • Axios Systems
  • BMC Software
  • Broadcom
  • SolarWinds Worldwide, LLC.
  • Citrix Systems
  • EasyVista
  • HPE
  • IBM
  • Ivanti
  • Marval
  • Micro Focus
  • Microsoft
  • ServiceNow
  • Manufacturers operating in the global Cloud Based ITSM market include Alemba, Atlassian, Axios Systems, BMC Software, Broadcom, SolarWinds Worldwide, LLC., Citrix Systems, EasyVista, HPE, IBM, Ivanti, Marval, Micro Focus, Microsoft, and ServiceNow
  • Key players operating in the global Cloud Based ITSM market include ServiceNow, BMC Software , Ivanti, Broadcom , and Microsoft. These companies are considered as key developers of Cloud Based ITSM based on their revenue, research & development (R&D) activities, presence, and value chain management system.
  • The players are adopting key strategies such as acquisition, collaborations, and geographical expansion where potential opportunity for the cloud based ITSM market.
Cloud Based ITSM Market By Key Players

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FAQ Section

Some frequently asked quetions about this report!

Additional company profiles can be provided on request

According to this Growth Market Reports report, the cloud based ITSM market is likely to register a CAGR of 16.8% during forecast period 2020-2027, with an anticipated valuation of USD 16,202.4 million by the end of the 2028.

In addition to market size (in US$ Million), Company Market Share (in % for base year 2020), impact of key regulations and technological landscape.

Increasing demand for cloud based ITSM in small and medium-sized organizations, adoption of operations and performance management (OPM) solutions, increasing shift to cloud based technologies, adoption of service desk software in organizations are the factors expected to drive the market growth during forecast period.

Factors such as competitive strength and market positioning are key areas considered while selecting top companies to be profiled.

The market is expected to increase in 2019 and 2020 owing to the COVID 19 pandemic impact on the cloud based ITSM market.

BFSI, telecommunications, IT and ITes, government & public sector, retail & consumer goods, manufacturing, energy & utilities, media and entertainment, healthcare & life sciences, and others are the major end-users of cloud based ITSM.

The base year considered for the global Cloud Based ITSM market report is 2020. The complete analysis period is 2018 to 2028, wherein, 2018, and 2019 are the historic years, and the forecast is provided from 2021 to 2028.

Factors such as industrial development, technological advancement, innovation in other sectors, disposable income are analyzed in the final report.

Major manufacturers include, Alemba, Atlassian, Axios Systems, BMC Software, Broadcom, SolarWinds Worldwide, LLC., Citrix Systems, EasyVista, HPE, IBM, Ivanti, Marval, Micro Focus, Microsoft, and ServiceNow.