The global appointment scheduling software market size was USD 395 Mn in 2022 and is likely to reach USD 988 Mn by 2031, expanding at a CAGR of 9.6% during, 2023–2031. The market growth is attributed to increasing demand for digitization, smartphone penetration, and rising number of internet users.
Appointment scheduling software is a technology tool that helps businesses and professionals to manage the scheduling of appointments and bookings hassle-free. It is used for several features such as online payment services, built-in automated emails & notifications, customer administration, and calendar integration. This tool enables effective time management, client management, and timely receiving of call services for its users.
The availability of advanced features for smoothly carrying out different appointment-related applications is making this software popular technology solution in different fields. Its use is rising in government offices, retail stores, health clubs & gyms, tour & travel, and photography studios, among other places. This system enables customers to view the calendars of professionals in organizations to book an appointment with the required preferences.
Appointment scheduling software solutions are also available on cloud computing platforms. Cloud-based software provides the right information and saves time. It is convenient to use for rescheduling and canceling an appointment through a web interface. The web user interface is designed for users to interact with software and enable the access server’s administrator to view and change the access server configuration.
The COVID-19 pandemic boosted the appointment scheduling software market due to increasing demand for managing a large number of patients and working staff. In many healthcare establishments and other facilities, appointment scheduling software proved to be effective in providing proper access to healthcare facilities to patients. During the pandemic, the adoption of mobile health app services also supported the growth in demand for appointment scheduling software.
Appointment Scheduling Software Market Dynamics
Key Trends
Increasing adoption of cloud-based appointment scheduling solutions is one of the key trends in the market. They are easy to implement and improve services by enterprises of all sizes. Organizations and businesses of any scale have options available on different cloud platforms for scheduling software subscriptions as per their budget and specific feature requirements. Cloud-based technology enables effective client appointment scheduling for providing better customer service and experience.
Major Drivers
An increasing number of smartphone users and internet penetration are expected to drive the market during the forecast period. These factors are helping to optimize business performance by saving time and reducing the number of administrators for appointments. Changing consumer behavior across the sector including hospitals, corporate, and beauty & wellness leads to adopting digitalization, which is another aspect driving the appointment scheduling software market.
Rising demand for m-health apps by patients is another key factor propelling the market. Worldwide, there is an increasing inclination toward app-based culture to perform daily healthcare activities. Modern-day hospitals use online scheduling software for multiple benefits to patients and other users, such as the availability of continuous appointment booking for any location, time-zone friendly, automatic reminders feature, and calendar sync.
Existing Restraints
Lack of technology awareness among the geriatric population is expected to restrain the appointment scheduling software market. Most geriatric patients need chronic disease management solutions owing to multiple complex health issues that require specialized care. As a result, they generally require longer appointments compared to younger patients. However, many aged individuals lack the understanding required for using technology solutions to book appointments. This is likely to hinder the market growth in the coming years.
Emerging Opportunities
Increasing adoption of client management software creates lucrative opportunities for the market. The growing flexible working culture at workplaces leads companies to implement cloud-based systems such as client management systems. This software helps businesses store and organize client details including contact information, including name, and address.
Scope of Appointment Scheduling Software Market Report
The market report includes an assessment of the market, trends, segments, and regional markets. Overview and dynamics have also been included in the report.
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Attributes
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Details
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Report Title
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Appointment Scheduling Software Market - Global Industry Analysis, Growth, Share, Size, Trends, and Forecast
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Base Year
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2022
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Historic Data
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2016–2021
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Forecast Period
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2023–2031
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Segmentation
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Type (Mobile App, Web-based, and SaaS), Deployment (Cloud-based and On-premise), Enterprise Size (Large Enterprises and Small & Medium size Enterprises), and End-user (Beauty & Wellness, Corporate, Healthcare, and Education)
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Regional Scope
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Asia Pacific, North America, Latin America, Europe, and Middle East & Africa
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Report Coverage
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Company Share, Market Analysis and Size, Competitive Landscape, Growth Factors, Market Trends, and Revenue Forecast
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Key Players Covered in the Report
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Appointy; MINDBODY, Inc.; Setmore Appointments; Block, Inc.; SuperSaaS; Engageware; 10to8; Brivo Systems, LLC.; and Reservio.
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Appointment Scheduling Software Market Segment Insights
Based on type, the appointment scheduling software market is trifurcated into mobile app, web-based, and SaaS (Software as a Service). The web-based segment is projected to register a considerable CAGR during the forecast period due to the ease of managing appointments on web appointment scheduling platforms.
Web-based software development provides businesses with the benefits of productivity improvement and significant cost savings. Further, this system is flexible and accessible via browsers on various digital devices with an internet connection. Web-based software helps to manage appointments, record & track sales, and strengthen relationships with clients.
The mobile app segment is anticipated to hold a key market share during the projection period due to the increasing use of smartphones as they offer convenience. It helps users to make effective and reliable communication with automated notifications, which also enhances customer experience management. Mobile appointment scheduling applications include a self-service feature that enables customers to book an appointment seamlessly across different platforms and devices.
On the basis of deployment, the global market is divided into on-premise and cloud-based. The cloud-based segment is expected to expand at a significant growth rate during the projection period due to the capability of remote working and offering enhanced security. Cloud-based technology boosts flexibility while avoiding data theft. Cloud appointment scheduling software solutions are cost-effective and easy to adopt. The possibility to quickly adopt these cloud-based solutions is propelling the segment growth further.
Based on enterprise size, the appointment scheduling software market is segmented into large enterprises and small & medium size enterprises. The large enterprise segment is expected to register a robust growth rate during the forecast period due to the high deployment of appointment software for managing a large number of clients and appointment schedules. It helps to increase revenue and improve the efficiency of work. This system ensures cutting scheduling errors and eliminating miscommunication between clients and end-users.
On the basis of end-user, the market is segmented into beauty & wellness, corporate, healthcare, and education. The healthcare segment is anticipated to account for a major market share due to the growing demand for appointment scheduling software for patients and administrators to manage medical work. This software helps patients or their relatives to easily schedule appointments with preferred doctors to get medical adherence and treatment in real-time.
In terms of region, the global appointment scheduling software market is classified as Asia Pacific, North America, Latin America, Europe, and Middle East & Africa. North America is expected to dominate the market during the projection period owing to the rising adoption of digitization and extensive usage of online booking systems in various sectors. Further, the presence of major key players in the market in the region is also fueling the appointment-scheduling software market in North America.
The market in Asia Pacific is projected to expand rapidly during the forecast period, due to the growing demand for technology solutions in all-size enterprises. The region also has a major user base for cloud-based solutions such as appointment scheduling. Cloud infrastructure is designed to enhance the performance of software and reliability. There is rising awareness among the population for online scheduling software use which is also boosting the market in the region.
Segments
The appointment scheduling software market has been segmented on the basis of
Type
- Mobile App
- Web Based
- SaaS
Deployment
Enterprise Size
- Large Enterprises
- Small & Medium size Enterprises
End-user
- Beauty & Wellness
- Corporate
- Healthcare
- Education
Region
- Asia Pacific
- North America
- Latin America
- Europe
- Middle East & Africa
Key Players
Competitive Landscape
Key players competing in the global appointment scheduling software market are Appointy; MINDBODY, Inc.; Setmore Appointments; Block, Inc.; SuperSaaS; Engageware; 10to8; Brivo Systems, LLC.; Reservio.
These technology companies have adopted a range of growth strategies including the development of new features, solutions, partnerships, acquisitions, mergers, and collaboration. Further, they are focusing on implementing advanced technology features in their software and services to expand their consumer base worldwide. For instance,
- In October 2022, MINDBODY, one of the players in the market entered into a partnership with Brivo to enhance security in the wellness industry through cloud-based access control. Minbody leverages Brivo access to protect its business operations and assets.
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