According to a recent market study published by Growth Market Reports, titled, "Global Taxi Dispatch Software Market by types, taxi types, end-users and by Region: Size, Share, Trends and Opportunity Analysis, 2017-2027", the market was valued at USD 313.3 Million in 2019 and is expected to grow at a healthy growth rate of 13.9% by the year 2027.

The taxi dispatch software market is anticipated to grow significantly during forecast period. Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues of taxi companies. Customers are mapped in a taxi dispatch software with drivers for traveling a certain distance from the pick-up location. A taxi dispatch software is developed for allocating appropriate and nearest taxi available to the customer. For an instance, the taxi dispatch software should not assign the same task to two different drivers, thereby reducing inconvenience and trust. Additionally, taxi dispatch software makes it easy for customers to book for a taxi. A taxi dispatch software consists of three components, namely driver system, admin panel system, and passenger system.

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Global taxi dispatch software market has been fragmented based on types, taxi types, end-users, and by regions. In terms of types, the global taxi dispatch software market is categorized as cloud-based, web-based. Based on taxi types, the market is classified as sedan, hatchback, 3-wheeler, and others. In terms of end-users, the market is classified as small business, midsize enterprise, and large enterprises.

By region taxi dispatch software market is segmented into North America, Europe, Latin America, and Middle East & Africa (MEA). North America region is further bifurcated into countries such as the U.S., and Canada. The Latin America region is further segmented into Brazil, Mexico, and Rest of Latin America, the European region is further categorized into Germany, France, Italy, the U.K., Spain, and the Rest of Europe, and the MEA region is further divided into Saudi Arabia, South Africa, UAE, and the Rest of MEA.

The effect of COVID-19 pandemic situation has led to the closure of several non-essential businesses reducing the demand for industrial goods in the world, which in turn, is affecting several industries worldwide. The COVID-19 crisis had hampered the performance of multiple economies of several countries, compelling them to call for lockdowns and temporary closures of industries, including manufacturing and services, in the second quarter of 2020. This resulted in job losses of taxi drivers across the world, which in turn, reduced taxi dispatch software purchases and subscriptions. The closing of enterprises and industries had decreased the passengers travelling through taxis, which decreases the taxi dispatch software consumption among taxi companies.

As per GMR industry analyst Akshay Udavant, “increasing internet and smartphone penetration is anticipated to drive the growth of taxi dispatch software market significantly.

Key Takeaways from the Study

  • North America is expected to continue dominating the taxi dispatch software market due to rising number of taxi companies in North America and increase in the demand for premium cabs are expected to fuel the demand for taxi dispatch software in this region. Moreover, the taxi dispatch software market is growing in North America owing to the increasing R&D investments in software innovation.
  • Based on types, the global taxi dispatch software market is divided into cloud-based and on-premises. The cloud-based segment is anticipated to hold a significant share of the market, as it is expected to gain traction due to the increase in the usage of cloud-based solutions. Taxi software companies are gradually moving their data storage from on-premises to cloud-based platforms, as the deployment of cloud services offer superior efficiency of work processes and increases storage space.
  • Large enterprises are extensively adopting taxi dispatch software owing to the presence of a large workforce. The software assists in maintaining employee records, taxi booking statistics, sub-contracting, and document maintenance. Thus, the segment holds a significant share of the market.

Report Scope

Report Metric


Market Value in 2019

USD 313.3 Million

Market Growth Rate (from 2021 to 2027)


Historical Data

2017 & 2018

Base Year


Forecast Period

2020 – 2027

Market Segments

Product Types, Taxi Types, End-Users

Regional Scope

North America, Europe, Latin America, Middle East & Africa (MEA)

Country Scope

U.S., Canada, Brazil, Mexico, Rest of Latin America, Germany, France, Italy, U.K., Spain, Russia, Rest of Europe, Saudi Arabia, South Africa, UAE and Rest of MEA.

Key Companies Profiled

Bolt Technology OÜ, Magenta Technology, Jungleworks, DD, Wireless International Inc.,, Coolnagour Ltd., Elluminati Inc, MTData, Sherlock Taxi, TaxiCaller Nordic AB.

Customization Scope

Report customization available on request

Pricing and Purchase Options

Avail tailor-made purchase options to meet your research requirements.

Target Audience

  • Supply-side: taxi dispatch software service provider
  • Demand Side: Drivers, travelers, and other people seeking taxi dispatch software information.
  • Regulatory Side: Concerned government authorities, commercial research & development (R&D) institutions, and other regulatory bodies.
  • Associations and Industry Bodies: Federal Trade Commission (FTC), Indefeasible right of use (IRU), Organization for Economic Co-operation and Development (OECD).