According to a recent market study published by Growth Market Reports, titled, “Global Computer-aided Dispatch (CAD) Market by Component, Deployment, Enterprise Size, Application, End-use Industry and Region: Size, Share, Trends, and Opportunity Analysis, 2016-2031”, the market size was valued at USD 1,703.2 Million in 2022 and is expected to expand at a moderate growth rate of 11.4% by the year 2031.

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According to the Growth Market Reports industry analyst, Akash Vedpathak, the global computer-aided dispatch (CAD) market is anticipated to register a significant growth rate during the forecast period 2022-2031.

Computer-aided dispatch (CAD) is a computer-assisted method for dispatching taxicabs, field service technicians, couriers, mass transport vehicles, or emergency services. The CAD system is crucial in every emergency communications center (ECC). It helps to provide law enforcement, emergency medical, and fire/rescue response easily.

Increasing demand for public safety & emergency response, technological advancement with rising deployment of IoT devices in emergency services, growing emphasis on data-driven decision-making, and national public safety initiatives taken by governments are driving the computer-aided dispatch (CAD) market.

Key factors that are anticipated to fuel the global computer-aided dispatch (CAD) market during the forecast period include growing incidents of public safety threats and emergencies around the world and the development of communication infrastructure technologies. However, complexities associated with the integration of computer-aided dispatch (CAD) systems hamper the market. Moreover, the increasing demand for surveillance and disaster management systems creates lucrative opportunities in the market.

Value chain management is an essential part of any business. The value chain of computer-aided dispatch (CAD) market includes all the processes and activities that occur between the creation of the system and its delivery and support to end-users. The value chain of the computer-aided dispatch (CAD) market includes research and development, production, distribution, licensing and activation, customer support, and updates & upgrades.

Primary and secondary research methodology is used for keen observation and study about the computer-aided dispatch (CAD) market. The primary research methodology involves commercial agreements made with the primary respondents as well as consulting partners to extract critical information pertaining to the syndicated as well as consulting projects.

Primary interviews were conducted with the stakeholders across industry verticals at regular intervals in line with the ongoing studies and to be updated with the latest market trends & developments. Validation of the estimated market size and current & future trends are done by the key opinion leaders (KOLs). These KOLs are the CXO level people from foremost companies in the industry and possess experience of around 10-20 years in the industry.

On the other hand, the secondary research methodology involves exhaustive desk research undertaken to understand the prevailing market trends & dynamics, market competition, customer insights, and other KPIs. Company websites, their SEC filings, annual reports, broker & financial reports, and investor presentations are scanned for understanding the competitive scenario, details and developments, and the overall competitive landscape.

Regional government and statistical databases were analyzed for macro & micro analysis. Research publications and paid data are referred to obtain and validate the market estimations, budget, expenditure, and other statistical insights.

The outbreak of COVID-19 propelled the computer-aided dispatch (CAD) market due to the increased demand for efficient emergency response systems. The pandemic highlighted the importance of CAD solutions for efficient and effective handling of emergency services. The rapid surge in remote work culture has increased the adoption of CAD system in several companies to improve capabilities that facilitate decentralized operations.

Key Takeaways from the Study:

  • In terms of component, the computer-aided dispatch (CAD) market is segmented into solutions and services. The services segment held a significant market share in 2022 and is projected to expand at a significant CAGR during the forecast period. The growing use of CAD software by private and public organizations has boosted the need for CAD software-related services.

  • On the basis of deployment mode, the computer-aided dispatch (CAD) market is segmented into cloud-based and on-premise. The on-premise segment accounted for a significant market share in 2022 and is projected to expand at a significant CAGR during the forecast period. Some of the enterprises with sensitive data continue to prefer on-premise deployment for enhanced control and security measures.

  • Based on enterprise size, the computer-aided dispatch (CAD) market is segmented into small & medium enterprises (SMEs) and large enterprises. The small & medium enterprises (SMEs) segment is anticipated to hold a significant share of the market during the forecast period. The growing market competition has encouraged SMEs to invest in CAD software and implement go-to-market strategies to make profitable business choices. CAD solutions provide SMEs with the advantages of real-time event chat, flexibility, and flexible workflow.

  • On the basis of application, the computer-aided dispatch (CAD) market is segmented into unit management, reporting & analysis, call management, and others. The reporting & analysis segment is expected to expand at a significant CAGR during the forecast period.

  • Based on end-use industry, the computer-aided dispatch (CAD) market is segmented into government & defense, healthcare, power & utilities, transportation, and others. The healthcare segment is expected to hold a significant market share during the forecast period due to the increased demand for efficient management of emergency medical services. Additionally, healthcare institutions heavily use computer-aided dispatch solutions to track staff participation during incidents and to allocate work schedules to admitted and visiting patients.

  • On the basis of region, the global computer-aided dispatch (CAD) market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The market in Asia Pacific is anticipated to expand at a significant CAGR during the forecast period. The region is registering rapid urbanization and population growth, which create challenges for public safety and emergency services. The region is increasingly investing in developing smart cities, digitalizing public safety infrastructure, and enhancing emergency response capabilities. Furthermore, the regional market growth is attributed to the increasing demand for CAD solutions from various industries, such as transportation, power and utilities, and healthcare, which require efficient and effective dispatch operations.

Report of the Computer-aided Dispatch (CAD) Market Scope:

Report Metric


Market Value in 2022

USD 1,703.2 Million

Market Growth Rate (from 2022 to 2031)


Historical Data


Base Year


Forecast Period

2023 - 2031

Units Considered

Value (USD Million)

Market Segments

Component, Deployment, Enterprise Size, Application, End-use Industry, and Region.

Key Companies Profiled

Motorola Solutions, Inc., Hexagon AB, CENTRALSQUARE, Constellation Software Inc., Tyler Technologies, ZOLL Medical Corporation., Zetron, Inc., Mark43, Southern Software, Inc., and ProPhoenix, Inc.

Customization Scope

Report customization available on request

Pricing and Purchase Options

Avail tailor-made purchase options to meet your research requirements.


Target Audience:

  • Supply-side: Small & Medium and Large Size Organizations.

  • Demand Side: Healthcare, Government & Defense, and Transportation sectors.